Maqio  Reviews 

1,655
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is easy to navigate, offering a wonderful selection of toys and gifts at very competitive prices. People also deeply appreciate the remarkably fast delivery service, noting that purchases consistently arrive securely packaged and in pristine condition. However, some customers also noted frustrations regarding delivery services when parcels went astray or were left unattended by couriers in public areas. A few reviewers were additionally dissatisfied with shipping delays and experienced communication hurdles when trying to resolve issues regarding missing or problematic items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Product

Reviewers highlight positive aspects of product quality and affordability, frequently mentioning that items... See more

Price

Reviewers mention positive feedback about price, expressing high satisfaction with competitive costs, great... See more

Order

Customers had positive experiences with order, highlighting a straightforward process and quick dispatch... See more

Service

People report positive experiences with service, highlighting fast delivery, great value, and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always hesitant about buying from a company I have had no prior dealings with. I do research… I ordered several items for my grandsons Christmas gifts. I am housebound, so I cannot wander... See more

Company replied

Rated 5 out of 5 stars

Don't usually do reviews on here - but I do check here before I buy from a website I've not used before - but felt like I should after my concerns after reading the reviews on here - had to order he... See more

Company replied

Rated 5 out of 5 stars

I’d give Maqio more than 5 stars if I could! I needed a bulk order of individual toys for my son’s birthday party bags and was worried about getting a lot of duplicates since the items are usually... See more

Company replied

Rated 5 out of 5 stars

Perfect for buying Christmas gifts. I bought two Barbie dolls as a gift for less than most stores. Arrived very quickly and well-packaged. Would definitely recommend and will certainly make future pur... See more

Company replied


Company details

  1. Toy shop

Written by the company

The Maqio journey began in 2010 when we began selling online. In 2011, we opened our first shop in Buxton, where business flourished, but we knew to provide convenient online selling was the most logical way for Maqio to grow. Combining our experience of merchandising our toy shop and selling online, we expanded our sales rapidly on various platforms worldwide. We focussed on making our systems more efficient while continuing to provide outstanding customer service, with our ambition to become the leading destination for buying toys. Within a year our online sales exceeded twenty times the turnover of the shop and so we decided to close that side of the business. Werented warehouse space, with the dream of owning our own location. Multiple moves later,we purchaseda 47,000 sq. ft warehouse with plans to expand further. Theconsistent growth and development of the company didn’t go unnoticed by the industry, and we were nominated at the 2018 Greater Manchester Ward Hadaway 50 Fastest Growing Companies Awards. Maqio Ltd placed in the top three for the Fastest Growing Companies in Greater Manchester Small Business category. As a premier toy seller, our collection of premium and best-selling toys and games are offered at competitive prices. Our team works hard to ensure our stock reflects the latest trends and can meet customer demand; weare in constant contact with our suppliers to secure the best possible prices, and pass on the savings to our valued customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,655)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience

Really good experience! Great prices and fast delivery! Would 100% recommend!

25 November 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Harriet 😃 we are so pleased to hear that you are happy with the products and service 💖

Rated 5 out of 5 stars

I bought a peppa pig toy campervan for…

I bought a peppa pig toy campervan for my granddaughter for Xmas. Easy to order quick delivery and package wrll brilliant price.
Thank you
Sharon

21 November 2025
Unprompted review
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Reply from Maqio

Great to hear, Sharon 😊 thank you for shopping with us 🎁 ✨

Rated 5 out of 5 stars

Outstanding Customer Service From Stacy

Excellent service, items were great value and quality but it was the outstanding customer service from Stacy who really went above and beyond that really made it top class.

20 November 2025
Unprompted review
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Reply from Maqio

Thanks Emma 😃 we appreciate your feedback 💞 thank you for shopping with us 😄

Rated 1 out of 5 stars

The goods that I ordered haven’t yet

The goods that I ordered haven’t yet been delivered.
The message is ‘We’re sorry that it hasn’t been delivered. We’re working to get it’s on its way on the next walking day and we’ll let you know when it’s on its way once it out for delivery.’
I have waited for a few days for this delivery and I need to post it for Christmas.

18 November 2025
Unprompted review
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Reply from Maqio

Hi Seliz, we are sorry to hear that you have not yet received your order. If you could please contact our friendly customer service team at contact@maqio.com we can look into it and get this resolved for you as soon as possible.

Rated 5 out of 5 stars

Great efficient company with speedy delivery

Great efficient company with speedy delivery. I ordered 22 of the same Lego items which I wasn’t able to do so from Lego direct due to the quantity but here there were no questions asked and even had a discount making them so much cheaper

23 November 2025
Unprompted review
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Reply from Maqio

Thank you Marcus! 😄 Enjoy your items ✨

Rated 5 out of 5 stars

I am extremely grateful that I could…

I am extremely grateful that I could get the 30th anniversary hot wheels Kool kombi.
I would strongly recommend anyone to shop from this company, was super happy with the packaging and the hot wheels was very protected.

19 November 2025
Unprompted review
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Reply from Maqio

Great news, Daniel 😃 thank you for shopping with Maqio Toys 🎁

Rated 5 out of 5 stars

Excellent service

Very pleased with all aspects of the service I received! Would definitely shop with them again!!

17 November 2025
Unprompted review
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Reply from Maqio

Great to hear, Lisa 😀 thank you for your review ❤

Rated 5 out of 5 stars

Happy customer!

Can't fault the service. Ordered a Christmas gift for grandson, best price including delivery. Delivered in 2 days in sturdy cardboard box. Can't ask for more. Well done, great store.

17 November 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Brian 😄thank you for shopping with us ✨

Rated 5 out of 5 stars

Highly recommended…

Highly recommended…
Brilliant customer service and answers promptly to any questions you ask.
Delivery was swift 👍

18 November 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thank you for your feedback, Lynne 😃 we are pleased to hear that you are happy with the products and service 💞

Rated 5 out of 5 stars

Found this site by accident

Found this site by accident, read the reviews before ordering and crossed my fingers!! Customer service was excellent when I realised I didn't add the free gift. Delivery was fast and excellent packaging. The toys are fantastic and good value for money. Would not hesitate to use this company again.

12 November 2025
Unprompted review
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Reply from Maqio

Amazing! Thanks Sonia! 😃 We are pleased to hear you are happy with your order. 💖 Enjoy your items 🎁💞✨

Rated 1 out of 5 stars

I ordered something over a week ago and…

I ordered something over a week ago and still no sign of it.

6 November 2025
Unprompted review
Maqio  logo

Reply from Maqio

Hi Emmanuelle! Sorry to hear that you have not received your order. We hope it has now been delivered 🙂, if not, please do get in touch with our Customer Service Team - contact@maqio.com and they will investigate this for you.

Rated 5 out of 5 stars

Great website so much value for your…

Great website so much value for your money have already received a second order and highly recommend to anyone thanks again from a very happy customer 😀.

22 October 2025
Maqio  logo

Reply from Maqio

Thanks Sharon! 😃 Great to hear 👍🏻😃 thank you for shopping with Maqio Toys ✨

Rated 2 out of 5 stars

The item itself was a great price as it…

The item itself was a great price as it was in the sale and good quality however I paid extra for express delivery as it was for my grandson to wear for Halloween and it arrived 5 days after ordering instead of the 48 hrs stated.

29 October 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Lisa. We are so sorry to hear that the item did not arrive within the correct time frame. If you could please contact our customer service team at contact@maqio.com we will refund the express shipping cost for you 👍

Rated 5 out of 5 stars

Great choice and good prices

I stumbled upon this lovely shop whilst shopping for my granddaughter. I found what I needed at the best price I’d seen, and topped my basket up with lots of other bits and bobs for her, and now my shopping is done. Easy peasy lemon squeezy. Came really quick, too.

29 October 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news 😃 thank you for shopping with us, and for your review 💞

Rated 5 out of 5 stars

I was very happy with my purchase

I was very happy with my purchase. Haven’t seen it anywhere else. Frozen figurines, decent size and quality. Very reasonable price, will definitely look again on here! Thank you

28 October 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news, Vicky! 😃 We’re so happy to know that you’re pleased with your products and our service ✨

Rated 5 out of 5 stars

Toy was priced cheaper than elsewhere

Toy was priced cheaper than elsewhere, even including postage. It was well packaged and arrived promptly.

30 October 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Sandra! 😃 We’re so glad you’re happy with your order! Thanks for shopping with us ❤

Rated 5 out of 5 stars

Good range

Found an item that wasn't on sale anywhere else brand new. The item was delivered quickly

18 October 2025
Maqio  logo

Reply from Maqio

Great to hear, Michelle 😊 Thanks for your review and for shopping with us! 💖

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