Maqio  Reviews 

1,655
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is easy to navigate, offering a wonderful selection of toys and gifts at very competitive prices. People also deeply appreciate the remarkably fast delivery service, noting that purchases consistently arrive securely packaged and in pristine condition. However, some customers also noted frustrations regarding delivery services when parcels went astray or were left unattended by couriers in public areas. A few reviewers were additionally dissatisfied with shipping delays and experienced communication hurdles when trying to resolve issues regarding missing or problematic items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Product

Reviewers highlight positive aspects of product quality and affordability, frequently mentioning that items... See more

Price

Reviewers mention positive feedback about price, expressing high satisfaction with competitive costs, great... See more

Order

Customers had positive experiences with order, highlighting a straightforward process and quick dispatch... See more

Service

People report positive experiences with service, highlighting fast delivery, great value, and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always hesitant about buying from a company I have had no prior dealings with. I do research… I ordered several items for my grandsons Christmas gifts. I am housebound, so I cannot wander... See more

Company replied

Rated 5 out of 5 stars

Don't usually do reviews on here - but I do check here before I buy from a website I've not used before - but felt like I should after my concerns after reading the reviews on here - had to order he... See more

Company replied

Rated 5 out of 5 stars

I’d give Maqio more than 5 stars if I could! I needed a bulk order of individual toys for my son’s birthday party bags and was worried about getting a lot of duplicates since the items are usually... See more

Company replied

Rated 5 out of 5 stars

Perfect for buying Christmas gifts. I bought two Barbie dolls as a gift for less than most stores. Arrived very quickly and well-packaged. Would definitely recommend and will certainly make future pur... See more

Company replied


Company details

  1. Toy shop

Written by the company

The Maqio journey began in 2010 when we began selling online. In 2011, we opened our first shop in Buxton, where business flourished, but we knew to provide convenient online selling was the most logical way for Maqio to grow. Combining our experience of merchandising our toy shop and selling online, we expanded our sales rapidly on various platforms worldwide. We focussed on making our systems more efficient while continuing to provide outstanding customer service, with our ambition to become the leading destination for buying toys. Within a year our online sales exceeded twenty times the turnover of the shop and so we decided to close that side of the business. Werented warehouse space, with the dream of owning our own location. Multiple moves later,we purchaseda 47,000 sq. ft warehouse with plans to expand further. Theconsistent growth and development of the company didn’t go unnoticed by the industry, and we were nominated at the 2018 Greater Manchester Ward Hadaway 50 Fastest Growing Companies Awards. Maqio Ltd placed in the top three for the Fastest Growing Companies in Greater Manchester Small Business category. As a premier toy seller, our collection of premium and best-selling toys and games are offered at competitive prices. Our team works hard to ensure our stock reflects the latest trends and can meet customer demand; weare in constant contact with our suppliers to secure the best possible prices, and pass on the savings to our valued customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,655)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's first time we shop with toy shop…

It's first time we shop with toy shop and very happy .we bought peppa pig toys and great price .the toys was well packed and happy as we got in time for granddaughter birthday she was happy she got peppa pig toy. We always looking on there website see what going on. As we will buy again from maqio

12 April 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great news David! We are so pleased to hear that you are happy with our products and service 😃

Rated 1 out of 5 stars

I haven’t received my order !

I haven’t received my order !
Where is it ?

Whoop whoop, received it today, think Royal Mail is taking sooooooo long to deliver!
Letting us all down 🙄

4 April 2026
Unprompted review
Maqio  logo

Reply from Maqio

Sorry to hear that you have not received your order. Please get in touch with our friendly Customer Service team at contact@maqio.com and they will look into this for you.

Rated 5 out of 5 stars

Absolutely wonderful service

Absolutely wonderful service. Super fast delivery. Best prices by far. This is the place to shop. Love it

4 April 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Michael 😃 we are so pleased to hear that you are happy with our products and service ✨

Rated 5 out of 5 stars

excellent

everything arrived safely/ good prompt delivery. excellent

28 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Ian 😃 thank you for shopping with us! Enjoy your items 🎁✨😄

Rated 5 out of 5 stars

Order Lego for my grandson

Order Lego for my grandson. best price on the net, quick delivery, well packed so the box looks new, very important for a present. will use again.

26 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great news Michail 😃 enjoy your items 😊

Rated 5 out of 5 stars

Recommended!

Good range of toys! Good prices! Excellent delivery time and cost.

20 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Davis 😃 thank you for shopping with us 🎁

Rated 5 out of 5 stars

Batman figure

Happy with product supplied and price
Item delivered on time and in good condition
Package good

24 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Norman 😄 we are very pleased to hear that you are happy with our products and service ✨

Rated 5 out of 5 stars

Great all round!

Super fast delivery, great prices and came very well packaged. Thank you!

20 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Charlotte! 😃 Thank you for shopping with Maqio Toys ✨

Rated 5 out of 5 stars

Got a super item in sale

Got a super item in sale, arrived in good time which is very important to me, as described and in working order.

17 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great news Jane! 😀 thank you for shopping with us ❤

Rated 5 out of 5 stars

Brilliant just brilliant what can you…

Brilliant just brilliant what can you say first time purchasing and wont be the last. Great stock range of hotwheels and other brands really good prices and quick delivery ⭐⭐⭐⭐⭐ 👏🏻👏🏻

Many thanks Lloyd

7 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Hannah 😃 enjoy your items 🎁✨💖

Rated 5 out of 5 stars

Item exactly as described

Item exactly as described. Arrived on time. Kept informed. Good price. Free delivery. Excellent.

7 March 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great news, Nige! 😃 thank you for shopping with us 👍🏻🎁✨

Rated 5 out of 5 stars

Lots of toys great service and price

So pleased! Easy to find the toys, good price and they were packed very well, so I def recommend and ill keep buying!

27 February 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Paula 😄 thank you for shopping with us! Enjoy your items 🎁✨💖

Rated 5 out of 5 stars

Very impressed

Very impressed. Kids wanted some Polly Pocket stuff. I got it delivered from Maqio for just over £20. Amazon would've cost £30.

27 February 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great news 😃 we are so pleased to hear that you are happy with our service 👍🏻

Rated 5 out of 5 stars

Absolutely fantastic great store to buy…

Absolutely fantastic great store to buy from will 110% buy again so should you , ten Gold stars from
Me 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

25 February 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Shaun 😃 thank you for shopping with Maqio Toys ✨

Rated 5 out of 5 stars

Great products at Great prices.

Ordered 3 MOTU action figures at a great price.
They definitely beat their competitors..whom I have used on several occasions on price, due to their price comparison and postage.
Only downside is the limited number of items.
But you can't have everything.

18 February 2026
Unprompted review
Maqio  logo

Reply from Maqio

Thank you for shopping with us 😃 enjoy your items 🎁✨😃

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