Maqio  Reviews 

1,655
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is easy to navigate, offering a wonderful selection of toys and gifts at very competitive prices. People also deeply appreciate the remarkably fast delivery service, noting that purchases consistently arrive securely packaged and in pristine condition. However, some customers also noted frustrations regarding delivery services when parcels went astray or were left unattended by couriers in public areas. A few reviewers were additionally dissatisfied with shipping delays and experienced communication hurdles when trying to resolve issues regarding missing or problematic items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Product

Reviewers highlight positive aspects of product quality and affordability, frequently mentioning that items... See more

Price

Reviewers mention positive feedback about price, expressing high satisfaction with competitive costs, great... See more

Order

Customers had positive experiences with order, highlighting a straightforward process and quick dispatch... See more

Service

People report positive experiences with service, highlighting fast delivery, great value, and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always hesitant about buying from a company I have had no prior dealings with. I do research… I ordered several items for my grandsons Christmas gifts. I am housebound, so I cannot wander... See more

Company replied

Rated 5 out of 5 stars

Don't usually do reviews on here - but I do check here before I buy from a website I've not used before - but felt like I should after my concerns after reading the reviews on here - had to order he... See more

Company replied

Rated 5 out of 5 stars

I’d give Maqio more than 5 stars if I could! I needed a bulk order of individual toys for my son’s birthday party bags and was worried about getting a lot of duplicates since the items are usually... See more

Company replied

Rated 5 out of 5 stars

Perfect for buying Christmas gifts. I bought two Barbie dolls as a gift for less than most stores. Arrived very quickly and well-packaged. Would definitely recommend and will certainly make future pur... See more

Company replied


Company details

  1. Toy shop

Written by the company

The Maqio journey began in 2010 when we began selling online. In 2011, we opened our first shop in Buxton, where business flourished, but we knew to provide convenient online selling was the most logical way for Maqio to grow. Combining our experience of merchandising our toy shop and selling online, we expanded our sales rapidly on various platforms worldwide. We focussed on making our systems more efficient while continuing to provide outstanding customer service, with our ambition to become the leading destination for buying toys. Within a year our online sales exceeded twenty times the turnover of the shop and so we decided to close that side of the business. Werented warehouse space, with the dream of owning our own location. Multiple moves later,we purchaseda 47,000 sq. ft warehouse with plans to expand further. Theconsistent growth and development of the company didn’t go unnoticed by the industry, and we were nominated at the 2018 Greater Manchester Ward Hadaway 50 Fastest Growing Companies Awards. Maqio Ltd placed in the top three for the Fastest Growing Companies in Greater Manchester Small Business category. As a premier toy seller, our collection of premium and best-selling toys and games are offered at competitive prices. Our team works hard to ensure our stock reflects the latest trends and can meet customer demand; weare in constant contact with our suppliers to secure the best possible prices, and pass on the savings to our valued customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,655)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered after cut off date for…

Ordered after cut off date for Christmas, but received it 48 hours later. Thank you.

20 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news! 😃 We always strive to provide our customers with the best possible service. We hope you enjoy your items and look forward to welcoming you back again soon! 🎁✨😄

Rated 5 out of 5 stars

Amazing

Amazing. Great prices and great service. Will be using every year.

20 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news Dani 😀 Thank you for your review ✨ enjoy your items ❤

Rated 5 out of 5 stars

Competitive prices

Website easy to use and item despatched quickly - my only problem is they use Evri and the parcel has gone astray. This is not Maqio’s fault, so I have not deducted any stars as ordering was first rate, price very competitive. I will use this website again.

20 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thank you Rosemarie! Sorry to hear that your parcel went missing, we use a third party courier. Hopefully you have now received it. Any problems please contact our customer service team and they will be happy to help 😊

Rated 5 out of 5 stars

Good experience with Maqio - fast delivery - very good price.

Don't usually do reviews on here - but I do check here before I buy from a website I've not used before - but felt like I should after my concerns after reading the reviews on here - had to order here as couldn't get what I needed anywhere else - I was not disappointed. The toys were real, in original packaging, perfect condition , and delivery was very fast. No complaints what so ever.
One tiny bit of feedback - warehouse should take care to package more securely. Thats it - other than that very good !

18 December 2025
Unprompted review
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Reply from Maqio

Great to hear, Katie 😀 Thank you for shopping with Maqio Toys ✨

Rated 5 out of 5 stars

Sim brix

First time ordering from this company but well impressed with both the price and the fast and efficient delivery . Would definitely use again and would recommend highly
Carole Dillon

15 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Carole 😊 we are so pleased to hear that you are happy with our products and service 💞

Rated 5 out of 5 stars

Fab service.

Fab service.
They had the item I wanted at a great price, the purchase was fast and straightforward and it was sent and received quickly and packaging was perfect.
Thank you.

16 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news Cindy! 😀 we are so pleased to hear that you are happy with our products and service 😄

Rated 5 out of 5 stars

Good products, good price

Perfect for buying Christmas gifts. I bought two Barbie dolls as a gift for less than most stores. Arrived very quickly and well-packaged. Would definitely recommend and will certainly make future purchases.

16 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear, Clare 😀 thank you for shopping with us ✨💖🎁

Rated 5 out of 5 stars

First time I’ve ordered from this…

First time I’ve ordered from this company buying Lego sets that I couldn’t find anywhere else. Regular updates on order and delivered by Royal Mail within a week.

16 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thank you for your review, Anne 😄 enjoy your items 🎁✨💖

Rated 5 out of 5 stars

Daughter lost her one of her favourite…

Daughter lost her one of her favourite toys, had a look around and found the site. Amazing and quick turn around. Happy little girl with a replacement.
Will be buying off this site again.

15 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news, Melissa 😊 we are so pleased to hear that you are happy with our products and service ✨🎁💖

Rated 5 out of 5 stars

First time I have used

First time I have used. My Grandson wanted Edinburgh Monopoly we tried a few different websites and came across Maqio which was cheaper.
Great prices and super fast delivery…considering it’s x 10 days until Christmas 🎄 Will use again

12 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thank you Sandra 😀 we are so pleased to hear that you are happy with our products and service ✨ we hope to see you back on the website soon 💖

Rated 1 out of 5 stars

Shocked !

Our grandsons toy arrived in a box made from many other boxes. Inside the actual product was in a plastic bag taped up, no genuine packaging. The toy looks and feels fake. Fisher Price it is not !!

15 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Hi, I am surprised to hear this as all our products are brand new & sealed in their original packaging? Can you please contact our customer service team as soon as possible so we can look into this for you?

Rated 5 out of 5 stars

Ordered my goods very straight forward…

Ordered my goods very straight forward process - and the best online price!!! Took a little while for delivery but that's the time of year very busy. Just received it today and I am very pleased with it. I would definately recommend this company

15 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Thanks Lynn, great to hear 😊 enjoy your items 🎁✨💖

Rated 1 out of 5 stars

They didn't send toy on time

They didn't send toy on time, now late for xmas

1 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Hi Kevin! Sorry to hear that you have not received your order. Please get in touch with our friendly Customer Service team at contact@maqio.com and they will look into this for you. Please note, once a parcel leaves our warehouse, it is in the hands of our 3rd party couriers.

Rated 5 out of 5 stars

Exactly as ordered

Exactly as ordered. Well packaged and arrived promptly very happy with my experience.

15 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news, Catherine 😊 thank you for your review ✨

Rated 5 out of 5 stars

Great place to buy from

An item that my daughter wanted was out of stock at all the big retailers, after a Google search found this site where it was in stock and at a reasonable price. Was a little nervous as had never heard of the store but following good reviews, ordered on Monday and it came Friday via Royal Mail. It was really well packaged. Thank you.

12 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great news 😃 we are so pleased to hear that you are happy with the products and service 💖 thank you for shopping with us ✨

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