Marbella Rent a CarReviews 

109
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

After being badly let down by another rental company, dropped into office in Malaga and the staff were fantastic got everything sorted for me and on the road for my 12 day hire.Good selection of quali... See more

Rated 1 out of 5 stars

The delivery of the car at our apartment was two hours late. After 1 hour the car broke down and the bottompart fell down on the street. They sent a truck to tow the car away. However they managed to... See more

Company replied

Rated 5 out of 5 stars

Marbella Rent a Car have been super helpful and without doubt, provide an excellent service. I had to make an emergency trip to Spain via Gibraltar. Arranged the booking online to collect the car in... See more

Rated 5 out of 5 stars

A very good experience hiring a car from the la Linea office. Minimal fuss and time filling out paperwork, no pushing to buy extra insurance or extras. Prompt repayment of deposit. The car itself was... See more

Company details

  1. Car rental company

Information provided by various external sources

Rent a Car in Marbella and get to know the city Malaga and Marbella in the Costa del Sol. If you need a car to go Gibraltar, we can help you. Rent a car Malaga, Marbella And La Linea, Cádiz


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.4

All reviews

(109)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable company

Rented a car for one week, from july 28th till august 4th 2020. After landing, the representative was not awaiting us for which we had understanding in view of the difficult times. We walked to the "courtesy" area which was easy to find and our man arrived there after five minutes. A short drive to their premises and fifteen minutes later we took off with our car. We had agreed beforehand on which extra insurance covers we would take, and they did not try to sell us anything extra. The option "second driver" was offered free of charge. The car was not brand new but clean and in good condition. The returning of the car went equally smooth. Good and reliable car rental cy in Malaga.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Booked a car for a holiday but due to…

Booked a car for a holiday but due to covid I had to cancel. A prompt reply to email and a swift return of the payment means that I would have no hesitation in booking with them again. Sorry I had to cancel but hope to see you soon.

1 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The car was clean and in perfect conditions and the rent process couldn't have been more easy. Thank you very much!

27 July 2020
Unprompted review
Marbella Rent a Car logo

Reply from Marbella Rent a Car

Thank you very much for your words, we are improving day by day, but may the service be the best we can offer.

Rated 5 out of 5 stars

Good service and no nonsense

I am very pleased with the service and when I need a car again I definitely will book it by Marbella Rent a Car.

9 July 2020
Unprompted review
Marbella Rent a Car logo

Reply from Marbella Rent a Car

Thank you very much for placing your trust in us.

Rated 5 out of 5 stars

No hidden fees

Even though my flight and rental are still yet to bee,but the website and renting proccess is really great.explains all the costs,including deposits,excess insurance and etc.fairly cheap,good selection.just habe to see how will the rental term will go

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Marbella Rent a Car have been super…

Marbella Rent a Car have been super helpful and without doubt, provide an excellent service. I had to make an emergency trip to Spain via Gibraltar. Arranged the booking online to collect the car in La Linea and have it collected in Fuengirola a week later. Easy to organise, excellent follow up communication via text / phone. Really good value for money, car was exceptionally clean. I would definitely recommend and will use again when needed.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and best price

The first time I called the office they were so helpful, to the point of recommending that I book online for even better prices. When I couldn't get it to work I called again, several times, each time they answered my questions, always politely and with a lot of patience - I don't think I would have been that nice if it were the other way around lol

When the rental was up mid lockdown for Covid:19 they came and picked up the car to make it easier, again super friendly and helpful at all times.

I would undoubtedly rent from them again as the price was better than if I had gone to Malaga Airport and they couldn't have been nicer or more attentive. I highly recommend the company, who for me were Marius and Francisco. Thank you.

1 April 2020
Unprompted review
Rated 4 out of 5 stars

Very good car hire company

Very good car hire company . 3 minute walk from Gibraltar airport. Car was clean and in good order.Easy to pick up and drop off.Will use again.

12 February 2020
Unprompted review
Marbella Rent a Car logo

Reply from Marbella Rent a Car

Thank you very much for your trust, we hope to see you again

Rated 5 out of 5 stars

It was easy enough to collect car at La…

It was easy enough to collect car at La Linea after we landed at Gibraltar International Airport. We waited at the airport, while my hubby walked over the border to a nearby carpark. All in less than 15mins.

25 December 2019
Unprompted review
Rated 5 out of 5 stars

Very helpull staff

Very helpull staff ! They came to our house to deliver our car and upgraded us and were very nice to let us the car until the next morning for the same price !
I highly recommend it !!!

15 December 2019
Unprompted review
Rated 5 out of 5 stars

A very good experience hiring a car…

A very good experience hiring a car from the la Linea office. Minimal fuss and time filling out paperwork, no pushing to buy extra insurance or extras. Prompt repayment of deposit. The car itself was in good condition and ran very well. If I need to hire a car from la Linea again, these guys will be the company I go with, rather than any of the competitors.

31 October 2019
Unprompted review
Rated 3 out of 5 stars

Marbella car rent can do better!

We had to wait a long time on the airport
for the transfer to the car rent.
The car had a lot of damages, and the
presure of the tyres was not reset, and
we had to fill up the cooling system.
The car needed maintenance more than
300 days ago was said on the display.
Friendly staff.

24 October 2019
Unprompted review
Rated 1 out of 5 stars

WARNING DONT USE THIS CARRENTAL COMPANY

The delivery of the car at our apartment was two hours late. After 1 hour the car broke down and the bottompart fell down on the street. They sent a truck to tow the car away. However they managed to make a preliminary ”repair” so we could drive the car back to our apartment. That was a scary experience. The next morning they delivered another car to us. Even this time the car was delivered much later than they promised.
Worst carrenting experience ever.

24 September 2019
Unprompted review
Marbella Rent a Car logo

Reply from Marbella Rent a Car

Dear Mrs Gunilla Molly,

thank you for the time, you have taken in writing your opinion
regarding your recent car rental. Of course, we are very sorry
to see, that you were not satisfied with our service.

Indeed, the delivery of the vehicle to your accommodation in Tarifa
had originally been booked for 12:00 h. However, due to logistics
and a mayor traffic jam on the way coming from La Línea de la
Concepción, we needed to postpone the delivery and you finally,
got the car at 14:10 h. Our staff member had been in touch with
you via phone call and SMS in order to let you know about this unforeseen delay and apologized again personally.

Regarding the "break down of the car" : You referred this to us the same
day at approximately 19:00 h. According to the normal procedure in such
cases, we immediately ordered the tow truck service to attend you on the
spot, at Zahara de los Atunes. The road assistance found, that the car only
had a minor mistake existing in a detached plastic cover of the sink, which
at no time represents a safety problem.
Even though, we offered you to exchange the vehicle the next day at your
place, without any extra cost, just to make you feel more comfortable.
So we did and furthermore, we gave you almost five extra rental hours free of
charge as a little compensation on top.
We therefore think that our service was at least, acceptable...
However, if you wish to comment further on this matter, please, feel free to contact
us directly by e-mail and it will be our pleasure to attend you.

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