Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
Reply from Marchbrae
Hi Alan,
We appreciate you taking the time to leave a review.
We're over the moon to hear that you are happy with our service and hope you enjoy the use of the Cap for many years.
We hope you enjoy the rest of your day.
Super fast shipping surprised me!
14 October 2023
Reply from Marchbrae
Hi,
Thank you for taking the time to leave a review.
We're so glad to read that we are surprisingly quick.
Reply from Marchbrae
Hi,
Thank you for sharing your positive feedback about your recent shopping experience. We're delighted to hear that you received very quick delivery and that you love your coat.
Customer satisfaction and efficient service are of the utmost importance to us, and we're pleased that we could meet your expectations. If you have any further comments or suggestions or if there's anything more we can do to assist you, please don't hesitate to reach out to our customer service team.
Thank you for choosing our products, and we look forward to serving you better in the future.
Reply from Marchbrae
Hi Kathee,
Thank you for your positive review of our company! We're delighted to hear that you find our product timely and nice. Your feedback is greatly appreciated, and we're committed to providing you with quality products and services. If you have any further comments or suggestions, please feel free to share them with us. We value your input.
Reply from Marchbrae
Hi Karen,
We're thrilled to receive your excellent review! Providing quick delivery and products as described are top priorities for us, and we're delighted to hear that we met your expectations. If you ever have more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Your satisfaction is our ultimate goal!
Reply from Marchbrae
Hi Joyce,
You're very welcome! We're pleased to hear that you received exactly what you ordered. Your satisfaction is important to us, and we strive to provide a seamless and reliable shopping experience. If you have any more feedback or if there's anything else you need in the future, please feel free to reach out. Thank you for choosing us!
Great hood
Bought this hood as an additional for my husbands jacket. Great purchase, perfect colour match and quick delivery - would recommend!
3 October 2023
Reply from Marchbrae
That sounds like a fantastic addition to your husband's jacket! I'm glad to hear that it was a great purchase and that it matched the color perfectly. Thank you for the recommendation! If there's anything else you'd like to share or if there's anything else I can assist you with, feel free to let me know. Enjoy the new hood!
Lovely scarf
Lovely scarf. Very soft pure wool and bought at sale price....total bargain!
12 October 2023
Reply from Marchbrae
Thank you for your 5 star rating! We are delighted to hear that you had a great buying experience with the lovely wool scarf and also that you got a great bargain. We appreciate your kind words and thank you for your support.
I love these snoods I have several and…
I love these snoods I have several and price was great. It was hassle free shopping.
10 October 2023
Reply from Marchbrae
Hi Cherry,
We're delighted to hear that you love our snoods and that you had a hassle-free shopping experience! Your positive feedback and loyalty mean a lot to us. We aim to offer great products at competitive prices and make shopping as convenient as possible. If you ever want more snoods or have any other needs, don't hesitate to return. Thank you for your support!
Reply from Marchbrae
Hi Rosemary,
We're so glad to hear that you love the hat. However, we are saddened to hear that it arrived squashed. We have passed this feedback on to the team in the dispatch department and they will devise a way so instances like this do not happen in the future.
Thank you for your feedback and for choosing Marchbrae.com.
Very pleased
Very pleased. Great quality! Choose standard delivery with no charge, took a few days, but well worth the wait! Thank you, would recommend
3 October 2023
Reply from Marchbrae
I'm delighted to hear that you're very pleased with the great quality of your purchase. It's wonderful that the standard delivery, despite taking a few days, was well worth the wait. Thank you for your recommendation! If there's anything else you need or if you have more feedback to share, please don't hesitate to reach out. We appreciate your positive review and look forward to serving you again in the future!
Got what I ordered at a great price!
29 September 2023
Reply from Marchbrae
Thank you so much for your positive review and 5-star rating! We're delighted that you got exactly what you ordered and that you were happy with the price.
I ordered jacket for my fur baby is…
I ordered jacket for my fur baby is beautiful quality genuine Barbour this her 5 jacket Amazing, good service arrived quickly.thank you
15 September 2023
Unprompted review
Reply from Marchbrae
It's wonderful to hear that your fur baby now has a beautiful Barbour jacket! Five jackets is quite the stylish collection. I'm glad to hear that you're pleased with the quality and that the service was excellent. If there's anything else you'd like to share or if there's anything else I can assist you with, feel free to let me know. Your fur baby is lucky to have such a caring owner!
Great price,great service.
Great price,free delivery,genuine Barbour product and great service. Can’t ask for more….well done.
28 September 2023
Reply from Marchbrae
That sounds like a fantastic shopping experience! A great price, free delivery, genuine product, and great service are all important factors. I'm glad to hear that you're pleased. If there's anything else you'd like to share or if there's anything else I can assist you with, feel free to let me know. Your feedback is valued!
Reply from Marchbrae
I'm glad to hear that you were happy with the service and price for your birthday present. If there's anything else you'd like to share or if there's anything else I can assist you with, feel free to let me know. Enjoy the celebration!
I haven’t received it!
26 September 2023
Reply from Marchbrae
Hi There,
I hope this message finds you well. I wanted to address your recent concern regarding your order. We deeply regret the inconvenience you experienced due to the delay in receiving your order. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
I am pleased to inform you that we have taken immediate action to rectify the situation. We have processed a full refund for your order, which has now been successfully completed. You should see the refund reflected in your account shortly, depending on your bank's processing times.
We understand that this situation has been frustrating for you, and we sincerely apologize for any inconvenience caused. Our team is continuously working to improve our shipping and delivery processes to ensure that such issues are minimized in the future.
If you have any further questions or concerns or require any additional assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure that your shopping experience with us is as smooth as possible.
Once again, we apologize for any inconvenience you may have faced and appreciate your understanding in this matter. We value your trust and appreciate your continued support.
Thank you for choosing us, and we look forward to serving you better in the future.
barbour ruck sack…
The time it took to place my order until it was dispatched was really quick
26 September 2023
Reply from Marchbrae
It's great to hear that you had a swift and efficient ordering process for your Barbour rucksack!.
We truly appreciate your feedback and your support. Thank you!
Very prompt and reliable delivery and good quality things.
Wonderful and reliable products and delivery so prompt! Always happy with products.
26 September 2023
Reply from Marchbrae
Thank you very much. We strive to provide only the best products and services for our customers. We are grateful for your support and happy to have you as a satisfied customer.
Disappointed with cost to return items…
Disappointed with cost to return items that don’t fit, very poor
26 September 2023
Reply from Marchbrae
Hi There,
We would like to extend our sincerest apologies for the disappointment you experienced with the cost associated with returning items that didn't fit your expectations. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.
We understand that returning items can be frustrating, especially when unexpected costs are involved. Our aim is to provide a convenient and seamless shopping experience for all our customers, and it is disheartening to learn that we fell short of your expectations in this regard.
We are continuously working to improve our policies and processes, and your feedback will help us in this endeavour. We will certainly take your comments into consideration as we re-evaluate our return policy to make it more customer-friendly, including the associated costs.
Additionally, if you have any specific concerns regarding your recent return, please do not hesitate to reach out to our customer support team. We would like to address any issues you may have encountered and ensure that you are assisted promptly.
Once again, we apologize for any inconvenience you experienced, and we thank you for bringing this matter to our attention. Your feedback is a vital part of our commitment to providing better service to our valued customers.
We hope that you will consider giving us another chance in the future, and we will do our utmost to make your next shopping experience with us a more positive one.
Thank you for choosing Marchbrae, and we look forward to serving you better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.