Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
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Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
The items were exactly as described and…
The items were exactly as described and arrived very quickly. I am delighted with them.
28 October 2024
The picture did not match the product…
The picture did not match the product (picture showed purple gloves but i recieved black ones). Beside that everything was fine
16 October 2024
Lovely good sized pet blanket
Lovely good sized pet blanket. Super cosy and warm. Wanted this tartan as I’m a massive fan of a certain Scottish drama series and it was exactly what I was looking for.
8 July 2024
Wow the quality of the cashmere is such…
Wow the quality of the cashmere is such a value for the money. I love it!
11 October 2024
Ordering online is very practical and…
Ordering online is very practical and the products are beautifully crafted/made. You are updated accordingly on delivery, will definitely order from them again.
15 October 2024
The jacket duly arrived in a very short time and exactly as advertised. Great price and service.
The jacket duly arrived in a very short time
10 October 2024
Reply from Marchbrae
Thank you so much for your positive feedback! We're thrilled to hear that your jacket arrived promptly and met your expectations. We strive to offer great products at competitive prices, and we're happy to have provided you with excellent service. If you need anything in the future, feel free to reach out. Enjoy your new jacket!
Elland service with a fast delivery and…
Excellent service with a fast delivery and 1st class communication
8 October 2024
Reply from Marchbrae
Thank you for your wonderful review! We're delighted to hear that you were pleased with our fast delivery and communication. Providing excellent service is always our top priority, and we're glad we could meet your expectations. If you ever need anything, don't hesitate to reach out!
Reply from Marchbrae
Thank you for sharing your feedback with us. We're sorry to hear that the packaging and return process didn't meet your expectations. We’re always looking for ways to improve, and we’ll take your comments on board to make the experience smoother for our customers. If you have any specific concerns or need further assistance with your refund, please feel free to reach out—we’d be happy to help resolve this for you.
Gift set purchased
Gift set purchased, one cufflink missing, spoiling set, only refunded cost of cufflink, no offer to supply missing item or exchange for complete set
23 September 2024
Reply from Marchbrae
Hi Anne,
Thank you for your feedback, and we're sorry to hear about the issue with your gift set. We understand the disappointment and issued a refund of £22 to cover the missing cufflink, along with a free post and packaging promo code as a gesture of goodwill. However, we appreciate your comments and will review our process to ensure a smoother experience in the future. If there’s anything further we can do to assist, please don’t hesitate to contact us.
Prompt service and good quality product.
19 September 2024
Reply from Marchbrae
Thank you for your kind words! We're delighted to hear that you were pleased with our prompt service and the quality of the product. Your satisfaction is our priority, and we look forward to serving you again in the future!
Reply from Marchbrae
Thank you for your wonderful review! We're so glad to hear that you were satisfied with the quality of the product and our fast delivery. We appreciate your support and look forward to serving you again!
Delivery was quicker than expected
Delivery was quicker than expected. Quality of the item, excellent
17 September 2024
Excellent purchase and communication
Excellent purchase and communication. Many thanks.
5 September 2024
Excellent experience with Marchbrae
Excellent experience with Marchbrae, the price was the best for the Barbour harness I bought. The delivery was quick and the product was exactly as described.
28 August 2024
Ordered site and size unknown!
I had to order off the website as I was not in the area. It was delivered to my home in Florida, which I won't be back until 6 days before the wedding I am attending. My Prince Charles jacket and waist coat arrived, and I was told it was in great shape and ready to wear as soon as I get home. Thank you. As for the sizing, my fingers are crossed.
20 August 2024
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