Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
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Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
Excellent and fast delivery-especially…
Excellent and fast delivery-especially in the run up to Christmas.
15 December 2023
Very happy with the scarf I purchased…
Very happy with the scarf I purchased from here as a present for my mum. She was very pleased. Good quality fabric. Delivery I seem to remember was prompt.
11 December 2023
Even over this busy time (Xmas)…
Even over this busy time (Xmas) delivery was speedy and exactly what I wanted thank you so much
21 December 2023
Good quality product at a fair price
Very pleased with my purchase of a Dirk dagger which is of good quality at a fair price👍
21 December 2023
Lovely jacket and great delivery service . …
I received the jacket more quickly than I anticipated- in fact in time for Christmas!
The jacket itself is perfect - right look , fit and weight - my husband is really pleased with it .
21 December 2023
Delivery a bit slow but great otherwise
6 December 2023
The scarves are of high quality
The scarves are of high quality. Untfortunately they were sent very late, but arrived before Christmas. 😊
19 December 2023
Terrible service
Terrible service. They didnt reply to my emails. Spent 4 minutes on phone waiting for them to answer my call. Customer services only operates weekdays. After waiting ten days for their email confirmation of my order, I cancelled. No company address apart from the shop that is separate from online sales. Not even an apology.
19 December 2023
Unprompted review
Reply from Marchbrae
Dear Camelia,
We are truly sorry for the unsatisfactory experience you've encountered, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we appreciate you bringing these issues to our attention.
We understand the frustration caused by a lack of response to your emails and extended wait times on the phone. This is not the level of service we aim to provide, and we are actively addressing our communication channels to ensure more timely and efficient responses.
We acknowledge your concerns about our customer service operating only on weekdays, and we are evaluating ways to enhance our support availability to better accommodate our customers.
Regarding the delay in confirming your order and the subsequent cancellation, we apologize for any inconvenience this has caused. We are investigating the root cause of this delay and taking steps to prevent similar occurrences in the future.
As for the absence of a company address, we understand the importance of transparency, and we will work to provide clearer information about our physical location for online sales.
We sincerely regret that you did not receive the level of service you deserved, and we would like to make things right. If you could provide more details about your order, such as an order number or the name on the order, we would appreciate the opportunity to investigate and address your specific concerns. Please contact our customer service team at contact@marchbrae.com.
Once again, we apologize for any inconvenience, and we are committed to improving our services based on your valuable feedback.
Quick and speedy delivery
Quick and speedy delivery, product as expected would use Marchbrae again.
30 November 2023
Excellent scarves
Bought 3 scarves for Christmas gifts
The quality and colour is excellent
Fast delivery 👍🏽
30 November 2023
Fabulous family tartan scarf.
The scary if beautiful. And shipping was FAST! And...the packaging with the family name on the product makes this gift really special.
11 December 2023
Good deal quick and easy transaction…
Good deal quick and easy transaction great product and fast postage.
8 December 2023
Excellent service throughout.
Excellent service throughout.
The pin is excellent quality.
8 December 2023
It was fine.
25 November 2023
Excellent quality,cost and delivered…
Excellent quality,cost and delivered quickly thank you
8 December 2023
item arrived on time
item arrived on time, looks a very good product, not used yet as it is a present for someone
5 December 2023
I found what I was looking for
I found what I was looking for, ordered it and had a confirmation of delivery, which arrived safely. The item was exactly as described
4 December 2023
Beautiful quality
Beautiful quality, options for buying various grades of wool products. Timeless pieces. Small local business in Edinburgh. Quick delivery.
1 December 2023
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