Marc Jacobs Reviews 370

Made a purchase without realising it was overseas. Came across these reviews when searching for any extra shipping charges.

The reviews freaked me out so I tried to cancel the order. Customer service was very speedy and friendly but they said they couldn't do anything to help as it was overseas and i would have to contact Global E. I messaged Global E on the day I ordered to cancel but they said they couldn't do anything as shipment already started (they weren't so quick to respond, about two days) That was fine as I was hoping they couldn't cancel anyway as I really wanted my order!

My order arrived in less than two weeks from placing an order. Very great service from DHL (the courier). There was no hidden shipping charges at all so I'm assuming that was in the price of my purchase.

Very great service overall. I'm really happy. I can only assume the people who were happy with their orders don't feel the need to review.

My tote denim bag finally came in today feb 28,2023, I ordered feb 8th 2023 , it’s slow shipping and it did come UPS. My payment was pending for awhile through PayPal, they finally shipped out, I did get it. Hopefully I don’t have to buy anything else from them lol

Ordered an item, I was told that due to demand items may take up to 7 days to be dispatched, 13 days later my item is still being prepared. £335 for a bag that still has yet to be dispatched. I’ve emailed numerous times and can’t seem to get anyone who has a notion. I’ve been told that due to demand it’s taking longer than expected, emailed asking to cancel order and they refuse even though it’s not been dispatched or anything. Terrible company, terrible staff, unpleasant isn’t the word.

I was so worried after placing an order and then checking their reviews however my order came within 4 business days of shipping as promised and the bag was perfect and looks awesome. Their customer service is terrible as they still haven’t replied to my original email weeks later but if you don’t have issues you should be ok. Don’t despair if you’ve already ordered and are in the UK.

WORST CUSTOMER SERVICE EXPERIENCE EVER!! Ordered 2 items back on Jan 19, 2023. Received only 1. It is February 16, 2023 and I still have NOT received the 2nd item. Oh, but I did get charged for it very quickly. Called countless times their customer service number 1-877-707-6272 to hear that they can't help because it's an international order (I'm in Canada). Have emailed the "Marc Jacobs Customer Support Team" customerservice @ marcjacobs.com EVERY SINGLE DAY and no response. Certainly my LAST TIME buying from these guys. In this day and age, this is COMPLETELY INADMISSIBLE!!

Horrible Experience! Don’t ever order from them. I wish I had read the reviews. I ordered a tote almost a month ago. They took my money right away but no one will answer where the bag is. They keep saying it’s an “international” order so there is nothing they can do. So infuriating. They refuse to cancel the order.

I ordered a tote and wristlet, but only received the wristlet. Just got off the phone with "customer service" and she states she will open a claim. The single tracking number assumes they were sent in the same package, but the wristlet came in a black envelope/document size package, so clearly it could never have had the tote in it. I'm out $500+ dollars and still don't have a bag and have no way of cancelling the order because as far as they are concerned, the order was fulfilled. This is infuriating!

If I only read these reviews before I purchased it....regret buying anything from them. It is impossible to get warranty department, no one answered for 15 days and still waiting. Sent out 3 emails with pictures and zero reply
Worst company ever

Customer service dreadful needed a returns label as not one included in the order would never order again

We ordered a medium toto marc Jacob's tote bag for a Christmas present and when it came we got the small tote bag instead for $199usd but again we ordered a medium sized but they charged us $293usd even though it was the incorrect and cheaper bag. Now they are not budging to refund back my card. This is the worst designer company ever, never ever shop with this company again. They are over priced plus there totes are actually ugly. I hope everyone can read this comment so you won't make the same mistake that we made. This is very unprofessional for a huge company that gets a lot of attention and it's unfortunate for the people who want to wear there products. They are a fraud and thats how they strive in their business by ripping off innocent customers who put their money towards the products they produce.

Worst customer service experience I have ever had with a company, ordered a tote bag which arrived with a stain on it, did not include a return slip. Got in contact and took ages to reply, still not received a return slip and have not heard anything back two emails later!

Ordered a J bag on 1st Jan, paid in full. Still waiting on customer service to respond to the three emails I've sent to inform me of delivery date on 17th Jan. Beware this website would appear to be a scam!

100% happy! I ordered 2 Tote Bags on Sunday 1/8, and received them Thursday 1/12. Used regular free shipping option from the actual marcjacobs.com website. Bags arrived in perfect condition. I was so scared after reading so many bad reviews here- so not sure what happened to those people. And yes, I’m a real person, not a fake review here.

I bought a bag, on December 22 and it is the date that they don’t give me an update on the status of my shipment. I sent emails to the customer service of MJ and the Global-e company and no one gives me an answer, this situation is very frustrating!!

I ordered a strap and received the wrong one. On day three of calling customer service. First representative lied. The second one made it clear that he didn't care and I was bothering him by calling. Will keep trying until I at least get my money back.

I mean if I wanted half a bottle of fragrance I would of bought pre loved opened today as this honey fragrance was a christmas gift and wow l
I would add pictures but not letting me

We ordered a medium tote bag paid full price they shipped a small! We were told we had to return the bag to receive refund even though error was on their end! Bag was shipped…they received and told us we still have to wait 10 days for a refund. Customer service options suck! They could’ve offered for me to keep the bag and refund the difference I mean something. There’s gotta be more to appease the customer when the retailer is at fault!

Never buy anything from them online horrible experience

I wish I didn’t have to put a star at all. This is by far the worst experience I’ve ever had with any company. They are scammers buyer be careful with ordering anything from this website/company it is an absolute scam and someone should really do something

Don’t buy on mark jacobs web site ! Horrible horrible they said that they ship my package and never get it customer service agents are horrible and no f experience at all ever one have a different answer to your question and can never speak to a manager don’t buy else you all will regrets it ! Bad and horrible services