I had issues with the quality of the item purchased but things were resolved quickly by the team and a refund was given in full providing I explain it on this review hence giving the 3 stars. Origin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely obsessed with my order!! The dress is stunning, the quality exceeded my expectations, and it made me feel so confident. Delivery took a little longer than I expected but it was well worth t... See more
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I needed a dress quite last minute for a birthday night out and Maribely delivered on time with no issues. The mini dress fitted beautifully and the stitching/detailing was much better than I expecte... See more
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Ordered a mini dress last month from Maribely and I was genuinely surprised by the quality. It looked exactly like the photos online which rarely happens these days. Delivery was smooth and the packag... See more
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Company details
Written by the company
Maribely was created for women who dress with intention. We design distinctive, feminine pieces that stand out — not because they’re loud, but because they’re unforgettable. From sculpted dresses to flowing skirts and tailored trousers, every design is crafted to enhance confidence, elegance, and presence. We don’t chase trends. We create silhouettes that speak for themselves. Serving women across the United States and worldwide, Maribely is where modern femininity meets bold individuality. Welcome to Maribely. Be seen. Be remembered.
Contact info
United Kingdom
- maribely.com
2.9
Average
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 24 hours
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DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE
Extremely disappointed. I had ordered my birthday dress from this website expecting a gorgeous corseted red dress that was £50… I received the dress and it looked NOTHING like the photo . The quality was also terrible , such a cheap feeling . There was also loose threads all over the dress . On trying to return the dress they refused to refund full price but give me 15% refund as a “good gesture.” Absolutely shocking . I could go on about the customer service trying to haggle getting my full refund . I definitely will not be repurchasing or suggesting this company to anyone else . It’s a scam really . Shocking.
12 June 2026
Unprompted review
Reply from Maribely
Hi Sophie,
We’re sorry to read this feedback and disappointed to hear that you were unhappy with your order.
At Maribely, we work hard to ensure our product photography accurately represents the items we sell. While individual expectations and fit preferences can vary, we take any concerns regarding quality very seriously and investigate them thoroughly.
We would also like to clarify that we do not refuse customers the right to return items. In some cases, where a customer indicates they may wish to keep the item, we may offer a partial refund as an optional goodwill gesture. This is entirely voluntary and customers remain free to proceed with a return in accordance with our returns policy.
We have been unable to identify your order from the information provided in this review. We would welcome the opportunity to review your case directly and investigate the concerns you have raised regarding the product quality and return process.
Please contact our customer support team with your order number so we can look into this matter further.
Kind regards,
Maribely London Customer Support Team
Scammers
Biggest scam website I’ve ever experienced. Placed an order which was supposedly 5-7 working days delivery. Didn’t receive an order confirmation after the money came out of my bank. Waited about 5 days then emailed them asking where the order was and that I’d had no emails. They told me there was delays and it hasn’t been processed or dispatched yet.
I then asked for a refund as it was for my partners birthday. They then emailed me back telling me that I couldn’t get a refund as the order had been processed (literally a couple of hours apart).
2 weeks later still no email or confirmation of the booking ever arriving. Had to claim the money back from my bank as these are scam artists.
From what I’ve seen online they order their clothes from China, hence the delays and probably really poor quality if it does ever show up.
Avoid.
18 June 2026
Unprompted review
Reply from Maribely
Hi Daniel,
We’re sorry to read about your experience and would like to clarify a few points.
Firstly, Maribely is a legitimate business that has successfully delivered thousands of orders to customers across the UK and internationally. We take any suggestion that we are a “scam” very seriously.
Based on the information provided, it appears your order was affected by an unexpected processing delay. While this is not the experience we aim to provide, delays can occasionally occur during periods of high demand. When you contacted us, our team provided the most up-to-date information available regarding your order status.
We would also like to clarify that once an order has entered processing with our fulfilment partners, it is not always possible to cancel it immediately, which is why the information provided to you may have changed within a short timeframe.
We have been unable to identify your order from this review alone, and we cannot verify several of the claims made, including the assertion that no order confirmation or tracking information was provided. We would welcome the opportunity to review the full correspondence and order history if you contact our support team with your order details.
We understand your frustration if your order did not arrive in time for a special occasion and regret that your experience did not meet expectations. However, we respectfully disagree with the characterisation of our business and customer service team.
Kind regards,
Maribely London Customer Support Team
No free retruns, they try and make you pay to post back to China
Website states free returns.
I emailed 3 times before getting a response.
They offered 10% off if I kept dress, I declined and asked for my free return.
They then offered 20%, I still declined and asked for my free return.
They then stated they want me to pay to return it to China.
Illegal false advertising against UK Trading Standards.
Avoid them!
15 June 2026
Unprompted review
Reply from Maribely
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify that while we do offer returns, the return process and conditions are outlined in our Returns Policy available on our website. Our support team reviewed your request and attempted to provide alternative resolutions, including partial refund options, which many customers prefer as a faster and more convenient solution. These offers were entirely optional and were not intended to replace your right to request a return.
We also apologise for the delay in our response and understand how frustrating that can be.
We take all customer concerns seriously and always aim to find a fair resolution in line with our policies. If your case remains unresolved, we encourage you to continue working with our customer support team so we can review the matter further and assist in reaching an appropriate outcome.
We appreciate your feedback as it helps us improve both our service and communication.
Avoid this company.
Avoid this company.
I ordered a dress for a special event and was sent the wrong dress altogether. To make matters worse, the delivery arrived later than the timeframe advertised on the website, meaning I was unable to use the dress for the event it was purchased for.
When I contacted customer service, I expected them to take responsibility for their mistake and arrange a full refund at no cost to me. Instead, I was initially offered a 10% refund to keep an item I never ordered. When I rejected this, the offer was increased to 20%, and then 30%.
If I want a full refund for the incorrect item they sent, I am expected to return it to China at my own expense. I find this completely unacceptable. Why should a customer be out of pocket to correct a mistake made by the seller?
What makes this even more frustrating is that their own returns policy states:
“To initiate a return: Email us. Once emailed, we’ll provide a return label for you.”
I followed these instructions and contacted them regarding the incorrect item. No return label was provided. Instead, I was given a return address in China and told I would be responsible for the postage costs.
Their website also states:
“Damaged or Incorrect Items - If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos attached. We will resolve the issue promptly.”
I did exactly that. I reported the issue within the required timeframe and provided the necessary information. Rather than resolving the issue promptly, I have been repeatedly offered partial refunds for an item I did not order.
The company has also suggested that customers should allow additional time for important events. However, there was nothing on the website at the time of ordering to indicate any delays.
The delivery timeframe advertised on the website was one of the reasons I placed the order. I would like to add that I ordered over 2 weeks before needed in order to allow enough time.
The website presents itself as “Maribely London”, giving the impression of being a UK-based business. However, when an incorrect item is received, customers are expected to return it to China at their own expense. Had this been made clear before purchase, I would have thought twice about ordering.
Based on my experience, I would not purchase from this company again and would strongly advise others to think carefully before ordering.
16 June 2026
Unprompted review
Reply from Maribely
Thank you for sharing your feedback, Emily.
We are genuinely sorry to hear that your experience did not meet your expectations. Receiving an incorrect item is never the experience we want for our customers, and we understand how frustrating this can be, particularly when the purchase was intended for a special event.
While our standard delivery timeframe is 4–7 working days, we appreciate that any delay can be disappointing when an order is time-sensitive. We always recommend allowing additional time before important occasions whenever possible.
Regarding the resolution offered, our customer support team aims to provide multiple options based on each situation, including partial refunds for customers who may prefer to keep an item rather than go through the returns process. These options are intended to provide flexibility and are never meant to pressure customers into accepting a particular outcome. Customers who prefer a return and refund are always free to choose that option.
We regret that you felt dissatisfied with the support provided and apologise for any frustration caused throughout the process. Customer feedback is extremely important to us, and your comments have been shared internally for review.
We remain committed to providing quality products and responsive customer service, and we wish you all the best moving forward.
Kind regards,
The Maribely Team
Avoid this company.
Avoid this company.
Maribely's website is extremely misleading. It advertises 3–5 working day delivery and claims items are held in UK stock. This is false. My order was shipped from China, which is information customers should be made aware of before purchasing.
The website also advertises free returns. Again, this is misleading. Customers are expected to pay to return items to China at their own expense, making returns costly and completely contrary to what is advertised.
When the dresses arrived, the quality was poor. There were multiple loose threads hanging from the garments, the materials felt cheap, and the overall finish was far below what was portrayed on the website.
Customer service was equally disappointing. I dealt with Emma, who repeatedly sent generic responses that did not address the concerns raised. It became clear that emails were either not being properly read or were being responded to with copy-and-paste replies, resulting in the same points being repeated over and over.
My biggest issue is the lack of transparency. Customers are led to believe they are purchasing UK-stocked items with free returns, when in reality orders are shipped from China and returns must be sent back there at the customer's expense.
Had the website accurately represented where the products were shipped from, the true returns process and the actual quality of the garments, I would never have placed an order.
Based on my experience, I would not recommend Maribely to anyone and would strongly encourage potential customers to read the negative reviews carefully before ordering.
13 June 2026
Unprompted review
Reply from Maribely
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order did not meet your expectations.
We would like to clarify a few points for future customers reading this review. Our standard delivery timeframe is 4–7 working days, which is clearly stated during the ordering process and in our shipping information. While we work with trusted international fulfilment partners to offer a wider range of styles at competitive prices, we understand that some customers may have different expectations regarding shipping origins.
Regarding returns, we aim to provide a fair and transparent returns process and are sorry if any aspect of it was unclear or did not meet your expectations. We continuously review our policies and website content to ensure customers have the information they need before making a purchase.
We are also disappointed to hear about your concerns regarding product quality. Thousands of customers are happy with their purchases, but we recognise that individual experiences can vary. Feedback such as yours is taken seriously and is shared with our quality control team for review.
As for customer support, our team always strives to respond to every enquiry as thoroughly as possible. We regret that you felt your concerns were not adequately addressed and apologise for any frustration this may have caused.
We appreciate all feedback, both positive and negative, as it helps us improve. Should you wish to discuss your experience further, our support team remains available and would be happy to assist in finding a resolution.
Kind regards,
The Maribely Team
Cheap material dress sent with wire…
Cheap material dress sent with wire sticking out. Do not order from this company I am now waiting for a partial refund
15 June 2026
Unprompted review
Reply from Maribely
Hi Angelica,
We’re sorry to hear you’re disappointed with your order. This is certainly not the experience we want for our customers.
If there is a wire protruding from the dress, please contact our support team with a photo of the issue so we can investigate it properly with our quality control team. We understand how frustrating it can be to receive an item that doesn’t meet expectations.
We can also confirm that your partial refund request is being reviewed, and our team will ensure it is handled as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
Maribely London Customer Support Team
Really pleased with my purchase The...
Really pleased with my purchase, The dress arrived in good time and fit nicely. Customer service was also very helpful when I had a question about sizing.
11 June 2026
Reply from Maribely
Thank you Tim!
Misleading Delivery Times and Repeated Generic Responses
After maribely asking me to email them again asking for a senior member of team to look into it for me I can confirm that no senior member has got back to me and I continue to be out of pocket as no dress has turned up yet after almost a month.
Ordered on 30/05/2026 based on the website advertising 3–5 working day delivery and claiming the item was UK stock. It is now 14/06/2026 and I still have not received the item or any valid tracking information.
Every email response has been almost identical, repeatedly stating the parcel is “in transit” and that tracking will update at the “next distribution point,” yet no courier details, tracking number, proof of dispatch, or confirmed delivery date have ever been provided.
Customer service has been extremely frustrating as none of my concerns were properly addressed, and I just kept receiving generic template responses. I also no longer need the item due to the excessive delay, but they continue refusing a refund because the parcel has supposedly already been dispatched.
Very disappointing experience overall and not what I would expect from a company advertising fast UK delivery.
30 May 2026
Unprompted review
Reply from Maribely
Hi Jordan,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has not met your expectations.
We understand how frustrating delays can be, particularly when an item is needed for a specific occasion. While delivery estimates are provided in good faith based on normal carrier performance, unforeseen logistics delays can occasionally occur and are unfortunately outside of our direct control. Please note our delivery time is 5 to 7 working days as advertised on our Shipping policy page.
Regarding the tracking information, we appreciate your concerns. Tracking updates are generated by the courier network and can sometimes take longer than expected to appear while parcels move between distribution centres. We understand this can be frustrating when you’re waiting for more detailed updates.
We would also like to apologise if our responses felt repetitive. Our intention has always been to keep you informed with the latest information available to us, and we regret if this did not provide the clarity you were looking for.
As your parcel has already been dispatched, it remains in transit and is expected to be delivered. However, we would be happy to review your order again and explore what options may be available once the shipment reaches its final status.
Please contact us directly with your order number if you have not already done so, and a senior member of our team will personally review your case.
Kind regards,
Maribely London Customer Care Team
Beautiful dresses and excellent…
Beautiful dresses and excellent service!, I bought a maxi dress for a wedding and received so many compliments. The material felt lovely and the sizing guide was spot on.
11 June 2026
Reply from Maribely
Thank you Antanas!
This website is a scam.
13 June 2026
Unprompted review
Reply from Maribely
Hi Helen,
We’re sorry to see this review. We take feedback seriously, but we cannot locate any order or customer record matching the information provided.
We are a legitimate online retailer and have successfully delivered thousands of orders to customers. If you have placed an order with us and experienced an issue, please contact our customer support team with your order number and we will investigate and resolve the matter promptly.
We kindly ask that unsupported allegations be reconsidered, as they do not provide any details that would allow us to assist.
Kind regards,
Customer Support Team
Maribely Scam!
The company either promote themselves as maribely london or maribely uk. This is misleading, the company are based in China. However I thought I would take a risk as my daughter had fallen in love with a dress she had seen advertised and they clearly state on their website free returns if items are in original condition with labels on, unworn. The dress arrived and my daughter hated it, it felt cheap, it didn't have any labels on it ( incase i needed to return it)and looked quite different to the picture. I contacted customer services via email to arrange the return. After several emails back and forth they informed me they do not offer free returns, they are based in China and the customer has to pay postage. I asked them to explain why it advertised " free returns", no explanation given, I asked several times. They laid out my options... pay postage to China and they will refund if tags are still insitu and unworn, I explained there was no tags on the dress when it arrived. Therefore if I paid postage to China (£25) it was unlikely they would give me a refund. They offered me a partial refund of 20%/ £10 for a dress that cost £50. After several emails, their final offer, or in their words " goodwill gesture " they are going to partially refund me 40%/ £20 of a dress that cost £50.
1 June 2026
Unprompted review
Reply from Maribely
Hi Angela,
We’re genuinely sorry to hear that your daughter was disappointed with her purchase and that your experience did not meet your expectations.
We would like to clarify a few points for future customers reading this review. Maribely is an online fashion retailer that works with international fulfilment partners, which is why some orders may be shipped from overseas warehouses. We do not intentionally mislead customers regarding our business operations, and our customer support team always aims to provide transparent information when contacted.
Regarding returns, our team provided the available return options in accordance with our return policy. As international return shipping can sometimes be costly, we also offered alternative resolutions, including partial refund options, in an effort to avoid the inconvenience and expense of returning the item. These offers were made as goodwill gestures and were not intended to prevent you from exercising your rights under our policy.
We’re also sorry to hear that the dress did not meet your expectations. We understand that style, fit and fabric feel can be subjective, and while many customers are happy with their purchases, we appreciate that not every item will be suitable for everyone.
We take all customer feedback seriously and will review the concerns you’ve raised regarding the product presentation and return experience. Our goal is always to find a fair resolution for our customers, and we’re disappointed that we were unable to reach one that satisfied you on this occasion.
We wish you and your daughter all the best.
— Maribely Customer Care Team
SCAM WEBSITE. Do not use! Fake reviews
This company is a scam from start to finish.
1) Despite their name being MariBely London, they do not operate out of London, or the UK at all. They state that they have a UK base but at certain times of high demand they ship straight from their supplier in China. This is a lie. All of their orders come from China. Their website states that they ship with a 2 day delivery service, but this begins once the parcel gets to the UK. It took my order 2.5 weeks because it had to come from China.
2) Quality. While their products are slightly higher quality than Temu, they are still of poor making. They have loose threads, do not fit properly and are NOT the same as how they look on the website.
Furthermore, one of my dresses was sent in completely the wrong colour. I ordered yellow and received red.
3) Most importantly, their returns policy is a COMPLETE lie and a scam. Their website states “We offer a 30-day return policy” “Returned items must be unworn, unused, unwashed, and in their original condition with all tags attached.” “Not the right fit? We offer free returns” “To initiate a return, email us. We’ll provide a return label.”
Please do not fall for this. They do not provide you with a label, stating that their policy is only to offer returns for defective items. Although this isn’t the same as is written all over their website. They will provide you a return address (which is in China) and you have to organise the return shipping yourself. This will cost you between £30-50. NOT free returns.
Based on another review, it seems like they email customers and tell them they will allow them to return if they change their TrustPilot review, which explains why all of the reviews were positive when I placed my order.
I can’t stress enough for people not to fall for this. I’m £150 down, with three dresses which are absolutely no use to me.
28 May 2026
Unprompted review
Reply from Maribely
Hi Torz,
We’re genuinely sorry to hear that you were disappointed with your experience.
We take all customer feedback seriously and would like to clarify a few points for future readers. Maribely London is an online fashion retailer serving customers across the UK and internationally. While some products may be fulfilled through our global supply network, we always aim to be transparent about our delivery estimates and keep customers informed throughout the shipping process.
Regarding quality, we carefully select and review our products and have successfully delivered thousands of orders to satisfied customers. That said, we understand that expectations can vary, and we’re sorry that certain items did not meet yours. If an incorrect colour was received, our support team would always be happy to investigate and work towards a resolution.
In relation to returns, our policy is clearly outlined on our website and our team regularly assists customers with returns and exchanges in accordance with those terms. We never require customers to alter or remove reviews in exchange for assistance, and we strongly disagree with that suggestion.
We appreciate that you feel frustrated and regret that we were unable to meet your expectations on this occasion. Customer satisfaction remains important to us, and we remain available should you wish to discuss your order further with our support team.
Kind regards,
Maribely London Customer Care Team
Reply from Maribely
Hi Jazmine,
We're sorry to hear that you feel this way.
At Maribely London, we strive to offer stylish, affordable fashion that thousands of customers enjoy every year. While we understand that personal preferences regarding fabrics, fit, and design can vary, we are disappointed to learn that your purchase did not meet your expectations.
Customer satisfaction is extremely important to us, and we encourage any customer experiencing an issue with an order to contact our support team directly so we can review the matter and work towards a suitable resolution.
We appreciate your feedback and will continue working hard to improve our products and customer experience.
Kind regards,
Maribely London Customer Care Team
Misleading and poor service
I have had a very disappointing experience with this company.
Firstly, the delivery information provided was misleading. When my dress finally arrived, it looked nothing like the item shown on the website. Similarly to other reviews on here. I have had several email exchanges with Emma, who offered only a partial refund despite the dress being completely different from the item advertised and being of poor material with faulty aspects. The only other option provided was to return the dress to China at my own expense. I obtained a quote for the return postage, which was approximately £30—almost the same amount I paid for the dress.
Considering the item received did not match the website photographs or description, I found it unreasonable to be expected to incur such a significant cost to obtain a refund. To date, this issue remains completely unresolved. I ordered two dresses, both of which are being rejected because they are nothing like the items advertised on the website. The quality is extremely poor, the dresses do not match the photos or descriptions provided, and I feel completely misled by what was advertised versus what I actually received.
Despite this, the company is refusing to provide a prepaid return label and instead expects me to pay to return the items to China at my own expense. The return cost is almost the same as the price of the dresses themselves, leaving me with the choice of either losing more money to return products that were not as advertised or keeping two poorly made dresses that I never would have purchased had they been represented accurately.
What has been most frustrating is the lack of a fair resolution. As a customer, I do not believe I should be financially penalised for receiving products that do not match the images and descriptions used to sell them.
Based on my experience, I would strongly urge potential customers to think carefully before ordering. Between the misleading delivery information, the significant differences between the advertised and actual products, and the way this complaint has been handled, this has been one of the most disappointing online shopping experiences I have had.
5 June 2026
Unprompted review
Reply from Maribely
Hi Simren,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be when a product or delivery experience falls short of what you anticipated. Our team always aims to represent our products as accurately as possible through product photography, descriptions, and sizing information, and we regret that you felt the items you received did not reflect those expectations.
Regarding returns, our policies are published on our website and are applied consistently to all customers. We appreciate that international return shipping costs can sometimes be frustrating, which is why our support team tries to explore alternative solutions wherever possible, including partial refunds and other resolutions depending on the circumstances of each order.
We also take concerns relating to product quality very seriously and continuously review customer feedback to improve both our product selection and overall customer experience.
While we're disappointed that we were unable to reach a resolution that met your expectations, we appreciate your comments and will use them as part of our ongoing efforts to improve.
Kind regards,
Maribely London Customer Care Team
I have had an awful experience with…
I have had an awful experience with this company not only was the delivery misinformation. Once I received my dress the photo and description on the website Did not match it at all. It was a corset back with ribbed detail on the front when it finally came, there was no corset back and no detail on the front just plain black stretchy material. I’ve had two separate email conversations with Emma and Martha from maribely
Martha offered a full refund and for me to keep the dress if I took down my original and truthful review about the shipping details being inaccurate and the fact it isn’t a London boutique.
Where as Emma has apologised about my dress and told me I have to resend (at my own cost) to yes…. China. Were they are shipped from like I suspected originally. So to date it’s taken 9 working ( 11 in total with the weekend) days to receive the item via yun travel and additional cost to return an item that resembles nothing of the photos and description on the website, therefore falsely advertising in my opinion. Unfortunately I am struggling to find how I upload the photos of the conversations and dress I received along with the website photos for all to see. Trust pilot doesn’t have a photo option sadly.
Please please avoid this company you literally would be better off ordering from shein.
5 June 2026
Unprompted review
Reply from Maribely
Hi Sarah,
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
At Maribely London, we strive to provide clear product information, accurate imagery, and responsive customer support. We understand how frustrating it can be when an item does not match your expectations, and we regret that you were dissatisfied with your purchase.
Regarding your comments about our customer service interactions, our team always aims to offer solutions that are consistent with our published policies while working towards a fair outcome for our customers. We never require customers to remove or alter reviews in exchange for assistance, and we take any suggestion to the contrary very seriously.
We also appreciate your concerns regarding delivery times and return shipping. As with many online retailers serving customers internationally, shipping and return arrangements can vary depending on the product and fulfilment location. These details are outlined within our policies and support communications.
While we are disappointed that we could not reach a resolution that satisfied you, we value all customer feedback and use it to continually improve our products, services, and overall customer experience.
Kind regards,
Maribely London Customer Care Team
Scammy company
Scammy company. Over charging for poor quality items. Based in China NOT London. No returns label in parcel. Sent wrong colour pants then argued they cant see the original order. Refused return and refund and automatically refunded 20% without confirmation from myself. Total joke of a company! Stay away!
4 June 2026
Unprompted review
Reply from Maribely
Hi Leann,
We’re sorry to hear that you were disappointed with your experience.
Regarding your order, our records show that the item received matched the order details we had on file. When you contacted us, our team reviewed the information available and offered a partial refund as a goodwill gesture while attempting to resolve the matter. This was never intended to cause frustration.
We take all customer feedback seriously and are always looking to improve both our products and service. If there is any unresolved issue, please contact us directly at customersupport@maribely.com with your order number and we’d be happy to review everything again.
Kind regards,
Maribely Customer Support Team
Ordered a corset style dress
Ordered a corset style dress. It arrived and was nothing like the pictures and the quality was poor.
Asked for a refund and they are only giving me 20% refund.
Have since found the same dress and photos on Shein.
Been scammed.
2 June 2026
Unprompted review
Reply from Maribely
Hi Beth,
We’re sorry to hear that you’re unhappy with your purchase.
We take product quality and customer satisfaction seriously. The item you received was supplied as ordered, and when you contacted us, our support team reviewed your request and offered a partial refund as a goodwill gesture. We also provided return options in accordance with our returns policy.
We never intend for any customer to feel disappointed and would be happy to review your case again if you contact our support team directly with your order details.
Kind regards,
Maribely Customer Support Team
If I could do 0 star rating then I would!
If I could do 0 star rating then I would.
Absolutely awful company with awful quality of clothes and awful customer service with misleading information.
Took ages for the dress to arrive which was in awful quality and looked nothing like the image.
Website state they do refunds and returns, and that the label will be in the bag- THIS IS INCORRECT.
No return label in the bag so I emailed. First off was offered a different size, when I already went for the lowest size. Then offered a different dress, when I already said many times I wish to return and get full refund.
Then come back and said they will offer me 25% refund and don’t need to send the dress back. Again I asked for full refund and happy to send the dress back. They then confirmed that the address for return is in china and I will have to pay for that, and not guaranteed a refund if they find something wrong the dress which is fair enough.
After spending days going back and forth on email, I agreed to a 30% refund. Thought fine I’m losing money but least I’m getting some back.
AWFUL COMPANY - do not buy anything!!
3 June 2026
Unprompted review
Reply from Maribely
Hi Jasmin,
We’re sorry to hear that you were unhappy with your experience.
We apologise if there was any misunderstanding regarding this process.
Our support team worked with you over several days to offer a number of solutions, including alternative products and partial refund options, before you ultimately agreed to accept a 30% refund without returning the item. These options were offered as a goodwill gesture to help resolve the matter as quickly as possible.
We understand that international returns can be inconvenient and costly, which is precisely why we try to provide flexible resolutions whenever possible. While we’re disappointed that we couldn’t reach an outcome that fully met your expectations, we appreciate your feedback and will continue working to improve both our products and customer experience.
Kind regards,
Maribely Customer Support Team
Really pleased with my order from…
Really pleased with my order from Maribely. The dress arrived well packaged and looked exactly like the photos on the website. I'm usually between sizes and worried about the fit, but it was perfect. Customer service was also very helpful when I had a question before ordering.
1 June 2026
Reply from Maribely
We're glad you are pleased with your order Abel!
⭐ 1 Star
⭐ 1 Star – Misleading Advertising and Appalling Customer Service
I would strongly advise others to think twice before ordering from Maribley.
I purchased a dress for a specific event, but unfortunately it did not arrive in time. One of the main reasons for the delay appears to be that the company advertises items as being shipped from a London-based warehouse, when in reality my order was dispatched from China. Had this been made clear from the outset, I would have had more realistic expectations regarding delivery times and may not have placed the order at all.
To make matters worse, when the dress finally arrived, it looked noticeably different from the photographs advertised on the website. As I no longer had any use for it, I contacted customer services to arrange a return. My parcel did not include a return label, so I emailed to request the return address and shipping information.
I was then informed that Maribley does not offer free returns. This directly contradicts the information displayed on their website, which clearly states that customers are entitled to free returns within 30 days. Despite asking multiple times for them to point me to the specific section of their returns policy stating that free returns only apply to faulty items, they have been unable to do so.
Instead of honouring what is advertised on their website, customer services repeatedly offered partial refunds of 20%, then 30%, then 40%, and finally 50% if I kept the item. I declined every offer because this has become a matter of principle. Customers should not have to negotiate for rights that are clearly advertised on a company’s own website.
The entire experience has been frustrating, misleading, and incredibly disappointing. Between the inaccurate shipping information, the dress not matching the advertised photographs, the refusal to honour the stated free returns policy, and the poor handling of my complaint, I have completely lost confidence in this company.
I would not purchase from Maribely again and would not recommend them to others.
2 June 2026
Unprompted review
Reply from Maribely
Hi Ella,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed.
At Maribely London, we always aim to provide clear product information, transparent delivery estimates, and responsive customer support. We understand how frustrating it can be when an order does not arrive in time for a specific occasion or when the product received does not meet your expectations.
Regarding returns, our team works within our published policies and strives to offer fair resolutions on a case-by-case basis. Where appropriate, alternative solutions may be offered to customers in an effort to avoid the inconvenience and cost of returning an item. These offers are intended as optional resolutions rather than obligations.
We also take concerns relating to product representation seriously and continually review customer feedback to ensure our product descriptions, imagery, and sizing information remain as accurate as possible.
While we're disappointed that we were unable to reach a resolution that met your expectations, we appreciate your comments and will use them as part of our ongoing efforts to improve both our products and customer experience.
Kind regards,
Maribely London Customer Care Team
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