Marielle Stokkelaar 

I ordered 3 dresses online , 2 days later i ordered a 4 th dress which arrived within 4/5 days, but no sign of my original order. I contacted the company enquiring about a tracking number, as i was traveling abroad to a wedding and was getting worried about the lack of speed with my delivery.
Firstly the customer care is very slow to respond, they give you standard AI answer re how they deal with queries. But i believe they just dont have enough people looking after customer care.
When i did get an answer eventually i was horrified to hear that they hadn’t even dispatched order. Their excuse was one of the dresses i purchased was not in stock as there delivery had gone missing,
I expressed my frustration as i was expecting dresses for wedding abroad. I couldn’t fathom why they never contacted me to explain the problem they had , but also why they didn’t dispatch the rest of the order.

The fact they never communicated left me panic shopping on way to airport. Which proved to be a very stressful experience.

They did offer to deliver the two dresses that were ready to location of wedding. But when i wanted them to confirm they could have them delivered in time .
My three urgent emails were left unanswered.
Then again a standard AI generated response re email are handled .

Personally i have never had such a bad experience with an online website. Their poor communications are appalling.
Based on my experience i would not recommend purchasing from this brand or site.

Elaine

I bought what I consider to be the perfect white dress! I get compliments and I feel comfortable and confident in the knowledge that this dress bridges many environments in any given day for me, from work to personal. Love that I can change the look based on how I tie the sash, be it front or back. Thank you!

My first experience with Marielle Stokkelaar and definitely not my last. The quality absolutely exceeded my expectations. The fabric feels incredibly luxurious, elegant, and substantial, and the dress looks exactly like the photos on the website (which honestly is rare these days!). At 5’8”, I especially loved the length and fit — so flattering and sophisticated. You can truly feel the attention to detail in the design and craftsmanship. I felt beautiful the moment I put it on. Very, very happy with my purchase and already excited to add more Marielle Stokkelaar pieces to my wardrobe. ✨

Very disappointing experience with returns and customer service.

Returning an item is unnecessarily complicated. First, you cannot simply return the package through an online portal. You need to contact customer service by email. Then, instead of directly providing the return instructions, they first offer you a 20% discount to avoid the return. After several emails back and forth, they finally send the return documents that need to be filled out before you are even able to ship the package back.

I followed all their instructions carefully and returned the item with tracking. The package was delivered to their warehouse on May 2nd, but weeks later I still have not received my refund.

Customer service keeps apologizing and blaming delays in the billing department, but no concrete reimbursement date has been respected. I was told the refund would be processed within 3–7 business days, and that deadline also passed without payment.

The dresses may look nice online, but the after-sales service and return process are extremely frustrating. Be careful if you expect a smooth return and timely refund.

High quality fabric. One size-perfect fit. Will be a repeat customer.

I found myself in the hospital scrolling through instagram and discovered Marielle Stokkelaar. Imagining myself post recovery wearing the dress i fell in love with boosted my spirits so i ordered it. When i got home it had arrived and i tried it on. Perfection!!! The weight of the material was rich and luscious and the colorations clear and crisp, just what i imagined feeling positive and pretty in. I even wanted the pink shoes, which may have been Gucci..not sure, in any case..pretty, feminine and lively. I am so happy to pushed the button.

very nice quality of the fabric (high quality cotton), the team behind is offering a great customer experience, they respond to your questions very swiftly and the inside of the parcel, the packaging is very nicely done as well.

I received my Letitia dress and absolutely love it! The fabric is lovely and I love the deep hem, so classic. And it can be worn with heels, flats or sneakers. ❤️ don’t hesitate!

Lovely quality feminine dresses where surprisingly the one size does work for most styles . Promptly delivered, beautifully packaged . What not to like . Will buy again

Customer services rectified a previous issue regarding a refund.

DO NOT BUY FROM THEM. THEY OWE ME $300 PLUS IN REFUND SINCE MAY 4, it is now MAY 18. CUSTOMER SUPPORT IS VERY SLOW. I will call my back to dispute this company. Disgusted.

Here is the response I got because now they have to make up a lie so they don’t have to refund me
Thank you for your message and for providing the return tracking details.

We confirm that your return has been received at our warehouse and processed by our external logistics and service partner. As part of our standard procedure, all returned items are carefully inspected following strict quality control guidelines.

After inspection, we were informed that the Dress Ivy White was returned with a stain.
According to our return policy, items must be returned in a new and unused state, with all original tags and protective materials attached. Unfortunately, as the returned item does not meet these conditions, we are unable to issue a full refund to the original payment method for this specific dress.

Please find attached images forwarded to us from the inspection for your reference and the partner service attempted to clean and remove the stain, which was unsuccessful. In this case, we can offer you a refund in the form of a voucher (store credit), which you can use toward a future purchase.

Please let us know if you would like us to proceed with issuing the voucher.

As for your Dress Caro White this has been forwarded to our billing team for processing, and you should receive your refund in 3 to 7 business days.

Thank you for your understanding.

I have been eyeing a dress from Marielle for over a year but never really got around to ordering one as I thought the price was a bit steep and my experience in this price bracket has been extremely disappointing. The new phoebe red print dress was just too good and I decided to try as it seems their return policy is good.
I was not disappointed. The quality is next level. We’re talking higher end. The design was just as beautiful as I hoped, the colours are bright, the fit is top (I am a size 40). So now I am eyeing at least two more dresses that I have been wanting for a long time but never pulled the trigger. I have seen various complaints about quality and delivery, I honestly don’t know what people are talking about. Quality is 10/10 and delivery to Germany was 2 days!

I had been looking at the dresses for a while and finally decided to take the leap on a white dress. Hard to find one you like typically. Totally love it and will purchase in other colors. Great quality and packaging. Highly recommend. Did not give it a 5 as it is hard to iron with the ruffle sleeves but doable with a steamer.

I ordered my first dress not knowing much of the designer but loved her style. My first one arrived and was so excited to see the amazing fabric and fit! The second one was more of chance for me but had to try it. It felt alittle much for me but after discussing with customer care more about how it was to fit and they suggested making a few alternation before I decided to returned it. I did a few adjustment and they gave me a refund of 20% to cover the cost and now loving the dress thanks to their help and awesome customer service. Thank you for making online shopping such a special experience 💗

What elegant clothing!!! I feel the European elegance every time I wear their clothing. The material feels great and always flowing. Very ladylike. Can't wait to see what they come out with next.

So excited to have received my dress! It was even better than I had expected and honestly, I grinned from ear to ear when trying it on!
Customer service was great!

Thank you!

Disappointing customer service. Your website advertises “DHL Express 1–2 day delivery,” yet I am still waiting just for a dispatch email, only to be told that you are “busy and moving to a new warehouse.” Communication has been sporadic, with long waits between responses.

If you need your order quickly, I would strongly advise against ordering from this site. I have now requested cancellation of my order because I can no longer wait indefinitely.

Marielle Stokkelaar — customer service and communication urgently need improving. It should also be made very clear on the website how long dispatch actually takes. Advertising “DHL Express 1–2 day delivery” is highly misleading when orders are not even dispatched within that timeframe.

I cancelled my order over a month ago - the order was not delivered to me but returned to the warehouse. I have still not received my refund despite repeatedly emailing.

Edited to add: I have now received the refund

I’m truly obsessed with dresses from Marielle Stokkelaar, simple yet unique designs that make you feel amazing every time you wear them. Not to mention the endless compliments they attract. The fabrics are also beautifully high quality.
I especially love that all the styles are one size fits all, which makes them feel like a long-term investment. no stress if your size changes over time. Their customer service has also been incredibly helpful with both my questions and a recent return/exchange.

Absolutely stunning dresses, can’t wait to purchase my next one