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I ordered a fishmaster T-top w/ black Sunbrella and a bag.
The T-top arrived with no problem (amazing quality, 5 stars), but nothing else came.
After few emails they sent the Sunbrella, a blue one... and no bags.
Many emails later and 2 years passed I managed to get the refund for the bags
I have never been able to find out where my order was and finally I had to go look for it myself at the courier company
Reply from Marineaccessories
Dear Mr Barros
Unfortunately we have no influence on our couriers services. We try to choose respectful couriers in case of problems. Unfortunately that sometimes it is not going as we would like it.
We apologize that you had to go physically to the courier company.
Hopefully you are enjoying your purchased product(s).
You gentlemen inform that you delivered my order to DHL and finally this order has been created for collection by DHL since 01/16 and the goods remain at your facilities at today (27/01)?.... Is this good service or bad service?
Reply from Marineaccessories
Dear Mr Nobre, it was very unfortunate that initially it looked like the package was lost, but finally recovered at DHL. We had to create a new shipment. Finally you have received it, but with a longer delay then you might expect from us. We apoligize for the inconvenience, but we are glad that you have received the products.
Reply from Marineaccessories
Good to hear Sten! We are incredibly grateful that you took the time out to leave us a 5-Star review.
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