I was weary when I read the reviews after ordering 2 giant rugs from here. But I am pleasantly surprised - I was informed of confirmation and tracking by email, delivery was super fast -3 days, rugs... See more
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Don't usually leave reviews but I can honestly say I am SO impressed by this rug! I saw reviews below saying that delivery took forever and this wasn't the case for me - I ordered on Monday and it's h... See more
I live in France. I sent a rug back (colours not the same as on the picture) and more than a month later, they're still trying not to pay me back: refund to a wrong customer, then inedaquate amount th... See more
Ordering was easy. The company kept me updated an the rug arrived much quicker than expected. It looked like the picture, and I am happy with the way it looks. The quality is not amazing but for £22 I... See more
3.8
Great
35 reviews
No history of asking for reviews
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Awful
Awful! Ordered over a week ago still hasn’t been dispatched. No one will help or actually tell me what is going on. So frustrating and so disappointing.
30 May 2024
Unprompted review
DO NOT USE THIS COMPANY
I am trying to organise a return for a rug. The support team were very helpful to begin with but the delivery / return address doesn't seem to be correct and they are now ignoring my emails, and the number on the website just rings out. DO NOT ORDER FROM THIS COMPANY
30 April 2024
Unprompted review
Awful Customer Service
Terrible company, and the same with customer services. Chasing my order and email replies are ether in Dutch and Finnish, with .co.uk ending address after a .com address in English! Response was to contact .co.uk and a telephone number to call which is just a recorded message saying we can't help you call back again some other time !
I've been doing this back a forth for days now ! Hopefully PayPal will refund me after they have looked into this so called company! So the customer services is awful! However they have now delivered my Rug after one of their customer service assistants telling me it was out of stock and will refund me! Another email from a different person said ignore that email and it was actually on the way to delivery depot ! Received Rug and it's fab so good quality Rug, but terrible Customer service department
2 April 2024
Unprompted review
Excellent
From ordering to delivery was faultless.
They kept me informed and my rug arrived exactly when they said it would.
It’s a lovely rug and excellent value for money.
26 January 2024
Unprompted review
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