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Mark Bates Ltd Reviews 19,739

•
TrustScore 5 out of 5

4.8

Insurance company
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Review summary

Created with AI, based on recent reviews

Considering 5,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and efficiency, making interactions enjoyable and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the ease of renewing insurance. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the competitive pricing for the coverage received. While some customers mentioned that the company may not be the cheapest, they felt the quality of service justified the cost. A few other people also felt that the amount of reminders received was excessive.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as very helpful, polite, and efficient.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful,... See more

Customer service

People report positive experiences with customer service, consistently finding staff to be helpful,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and efficiency of... See more

Price

Customers had positive experiences with price, often describing it as good, competitive, and very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a Muick Mobility Scooter for my wife just over a year ago. It came with FREE Insurance with Mark Bates a year later, I had some queries about the scooter being stored in our garage.... See more

Rated 5 out of 5 stars

I always find renewing my mobility scooter insurance with Mark Bates so easy, Mark Bates inform me when the insurance is due and if i am happy with the annual charge have i have nothing else to do s... See more

Rated 5 out of 5 stars

I bought a mobility scooter & they recommended Mark Bates Ltd I was pleased with the cover & the price so it was done before I left the showroom very pleased

Company details

  1. #16 of 136 best companies in Insurance company
  2. #2 of 14 best companies in Caravan and Motorhome Insurance Company
  3. #10 of 44 best companies in Home Insurance Agency
  4. #49 of 223 best companies in Insurance agency
  5. #1 of 3 best companies in Mobility Insurance Company

Information provided by various external sources

One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

Contact info

4.8

Excellent

TrustScore 5 out of 5

20k reviews

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Rated 5 out of 5 stars

Easy to renew

Easy to renew. Friendly staff phoned every couple of weeks to ask me if I still wanted to renew insurance, without being pushy and gave me time to shop around. I still came back to Mark Bates as the price was good

11 May 2026
Rated 5 out of 5 stars

Friendly and Eager to Help.

Their policy is very clear and in straightforward English and it is easy to contact them if you want somebody to talk to. They are very friendly and are eager to help when you have to make a claim. They act swiftly and efficiently if you are stuck and need help. There price is not the cheapest but they are the best. Cheap price means cheap service. The best is worth the price.

25 May 2026
Rated 5 out of 5 stars

GREAT

No bother just renew when you have read the document very good competitive price keep you informed at every stage GREAT

11 May 2026

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