markets.com Reviews 1,251

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as excellent, supportive, and helpful in guiding them through various processes. People appreciate the open communication and the team's readiness to assist with questions and account setup. Some also note that deposit and withdrawal speeds can be excellent, with funds processed quickly. However, some people were dissatisfied with payment processes, experiencing significant delays in deposits and withdrawals. Reviewers also found the website to be problematic, with issues like slow loading times and difficulties with account access after initiating withdrawals. Additionally, some customers reported that customer support, while polite, could not provide clear answers to specific questions and offered generic responses, leading to unresolved issues and frustration.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and politeness. Customers often... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers reporting quick and clear... See more

Website

Customers had negative experiences with the website, with many expressing disappointment and shock. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.

Company replied

Rated 5 out of 5 stars

Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more

Company replied

Rated 5 out of 5 stars

They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more

Company replied

Rated 5 out of 5 stars

Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more

Company replied


Company details

  1. Investment service
  2. Alternative Financial Services
  3. Gold and silver trading company
  4. Non-bank financial service
  5. Stock broker

About markets.com

Written by the company

The world of financial markets, your way

Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.

World class tools and insight

Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.

VIP support

Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.

Leading technologies

Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.

Part of a global technology leader

Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.

That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Isaias Santos was very helpful and…

Isaias Santos was very helpful and professional!

15 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.
Indeed Isaias is one of our unique agents.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 3 out of 5 stars

Annoying Chat-bot

One of the things I dislike about the trading platform is the annoying pop-up chat bot. It is in your face at the most inopportune time and you have to physically click to get rid of it.
I used it once to find out how to stop it from just popping up, the answer was: there is no way.
Most chat bots are in a corner somewhere where you can just click on it when required.
If the company continues with the chat-bot the way it is I will be trading elsewhere.

1 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are sorry you found this dissatisfaction on the platform.

Support team, will be willing to help you https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Ive had issues with depositing funds…

Ive had issues with depositing funds and technical support did not stop until my issue was resolved which I find amazing. Really impressed by the speedy and professional service.

14 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

This agent was very helpful Raman Othman

I struggled to transfer my money to my live account. After many attempts I went to the live support chat and Raman Othman helped me with the issue. It was resolved in a moment. Thank you for your great service Raman

7 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.
Indeed Raman is one of our unique agents.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 1 out of 5 stars

Communication is shocking

Tech team sucks, i have spoken to live chat multiple times, have emailed too, no response like i was promised. I've had an issue for the last 2 weeks, I've received no help at all. I like this broker, but their communication is horrid.

2 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us.

Unfortunately, technical problems can happen, however, the one you reported is fixed and you should not have any further issues.

You are welcome to contact our support again at any time.

Rated 1 out of 5 stars

I suggest you do not invest here

I suggest you do not invest in this company, when you are near your margin call, they will not allow you to add funds. They will tell you all sorts of lies, excuses, asking you to talk to your bank for limit transaction, etc.
I have talked and recorded all my conversations with 4 banks, they all said my cards are all good, no declined transactions
But Markets.com still kept on declining my deposit until I hit my Margin Call, that's one of their ways to earn, aside from very high commission
And one more thing, some of their customer service representatives are really rude, repeatedly saying "As I've said" in almost every line, making you feel like an idiot

2 October 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us.

Please note that there are many reasons why a deposit may not go through, but the fact that a client is on a Margin Call is not one of them. In your case, it was a technical issue which has been resolved.

You are welcome to contact support@markets.com for further assistance.

Rated 1 out of 5 stars

Closed my partnership

Closed my partnership, after a year where I now noticed I had made some money from learning my students and referring markets.com, I tried to withdraw on the 20th of this month, and today is the 30th,

I've been sending back to back emails following up on my account, with them sending a mure, one email reply daily requesting, just another document, I've had to resubmit twice the same account code,

This morning I get a email fromthem asking to change my trust pilot review, and they will pay my commission out to my mt4 account (even tho I dont use mt4, I use mt5)
I said no I won't change my review becouse I believe that trust poilot should be a place we can go to see all the good and bad a broker has,

And less than an hour ago I get finally the email that they will proses my withdrawal today and at the end they say my partnership with them is now as they stated "As we cannot foresee any forthcoming business, kindly note that we will initiate the termination process for this campaign and you will soon receive an official letter confirming this. We thank you for your understanding and business."

I've been with a few brokers but this is the first, they would rather have a partner struggle and when a partner finally has enough and comes here, they wanna cancel a person's affiliates,

Well done guys

30 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to share your feedback.

At Markets.com, we strive to provide exceptional service and communication to all of our partners and customers.

If you have any further questions or concerns, please don't hesitate to contact our affiliates team at affiliates@markets.com

Rated 1 out of 5 stars

THIS COMPANY IS TOTAL SPAM AND FRUAD…

THIS COMPANY IS TOTAL SPAM AND FRUAD DONT INVEST THEY LIE WITH YOU , FIRST FORCE YOU TO OPEN ACCOUNT WHEN YOU DO THEY SAYS WE HAVE OFFER LIKES BONUS AND SEND EMAIL FOR PROOF AFTER WHEN YOU DEPOSIT OR RECHECK WITH CUSTOMER SERVICE THEY LIE

I HAVE SCREENSHOT TO BACK MY PROOF THAT ITS ALLLLLL SCAM AND BIG FRUAD COMPANY, WASTE YOUR TIME FOR NO REASIN

30 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for rating us.

We have tried to call you to assist you but unfortunately, we cannot find any answer from your end.

The bonus was given to you with your first deposit as agreed on the promotion you had.

Kindly contact support@markets.com in case you need more clarification.

Rated 5 out of 5 stars

Welcome to Markets.com…

Thanks to Louis for the welcoming contact call. I look forward to working with him in terms of guidance and advice.

5 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Markets is a awesome trading platform

Markets is a awesome trading platform

13 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Everything is super fast with…

Everything is super fast with markes.com I like this broker

19 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Super efficient chat help

I had a problem withdrawing funds, but Shahrul on the chat page was super helpful, and kept explaining even when I threw more questions. Thank you Shahrul for your help today.

16 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 1 out of 5 stars

SCAMMERS!!!

SCAMMERS!!!
I have been trading with this company for 4-5 months.
And I had 11 thousand dollars in my account. They sent me an e-mail saying that they had closed my account, and then they suddenly closed it. Then I couldn't access to my account and when I wanted to withdraw my money from my account, they first said that I could, but after keeping me waiting for 1 week, they said that I could not withdraw my money, saying that we had sent you enough money before. It's a huge fraud company. Don't be fooled by the fact that it has such high scores. There are many people who write fake reviews. Do not enter this company. Do not let anyone you know enter it. It will be a waste of your money. I will write similar comments everywhere because I am very angry with this company and I do not want them to deceive other people like they deceived me, stay away!!!!

20 August 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us!
We would like to hear more about your issue to understand and try to assist you with this
Kindly contact us at Support@Markets.com
The markets.com team

Rated 5 out of 5 stars

Their service is so excellent

Their service is so excellent. I was just helped by Louis as I speak and he was very understanding and explaining things very much clearly, so to say the least I am so happy with the service and looking forward to working with them.

12 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. Best service I ever experienced

11 September 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 1 out of 5 stars

This is the biggest fraud I have ever…

This is the biggest fraud I have ever seen.

I have been trading for 4 months and I had 12K USD inside.
They closed my account and took all the money!

While they were answering, they were writing me like they are kidding, so unprofessional.
No one is answering my complaints, I cannot reach my account, and so on.

If you want your money to be stolen, or scammed in front of your eyes. This is the broker you need to select!

They are so professional with what they are doing, waiting you to make money then close and take all of it.
Or if you lose, they are just watching. Win/Win!

I will write anywhere what they did!

16 August 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us!
We would like to hear more about your issue to understand and try to assist you with this
Kindly contact us at Support@Markets.com
The markets.com team

Rated 1 out of 5 stars

Do not use this broker!!!

Do not use this broker!!!! It isn’t right I’ve traded on 2 brokers at the same time markets.com and vantage made more losses on markets.com then vantage with the same trades I think they steal money from everyone who uses that broker (markets.com) with out people noticing it again I don’t make any accuses it’s just my thoughts I’m quitting with this broker it just doesn’t feel right

Oh and PS.
The spread they have is insane

22 August 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us!
We would like to hear more about your issue to understand and try to assist you with this
Kindly contact us at Support@Markets.com
The markets.com team

Rated 1 out of 5 stars

*SCAMMERS*

*SCAMMERS*
They take your money for themselves. They lie and sound very convincing, which is why so many people are being scammed.
They are very professional *SCAMMERS* good at what they do,
*SCAMMING*
And convince you, even in writing, that they are doing this all for you.
Life savings gone. I never thought I could get scammed. Watch out.

12 July 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to rate us!
We would like to hear more about your issue to understand and try to assist you with this
Kindly contact us at Support@Markets.com
The markets.com team

Rated 1 out of 5 stars

Thieves, I can't withdraw my money

Worst broker ever. More than 2 weeks I am waiting my money. They stole my money. Every day I contacted them and always the same story "We do apologizes for this delay , the relevant department has been informed we are awaiting for an update , we will get back to you as soon as we have it." Unbelievable. I need to sue them. They are SCAM 100%. Be away from that

1 August 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time of your day to rate us.
Although there was a delay in the processing of the refund, the refund has been processed successfully from our end
We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 4 out of 5 stars

I needed customer service to verify my…

I needed customer service to verify my account and just had very good help from David S via the chat.
My issues have now Been solved.
Thank you David

15 August 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time to leave us such a review; we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

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