Mark's Reviews 205

I’m writing this review I have had terrible service here when it comes to contractor services. . I have now been waiting over a month for my work gear. They have lost or misplaced my items, taken down my number three times and nobody calls. I am completely fed up.
I would never recommend this store but have no choice but to use because this is where my work gets their uniforms.

I just made a purchase for $127 dollars from Marks so shipping was free. I had to return a pair of scrub pants from that order that I paid $40 for and it cost me $17 to return them via Canada Post. I had to return a sweater that was part of the same order but was shipped separately for some reason and again I had to pay to return it. When I called them they basically said "boo hoo" when I questioned the fact that both items returned were on the same order and that they shipped them separately I got the run around. Essentially, I'm getting back half of what I paid.
The pants were too big which is fine but the sweater was horrid. The fit was wonky and the fabric awful. No wonder they only sell this product on-line because no one would actually buy it out of the store.
When on the website, I chose the option of having only items available in my local store to come up as my choices. Funnily enough, I was still standing outside of my local store after looking at the stock that their website stated was unavailable locally.
I guess they need to make some money somewhere so they nail you on the shipping charges.
They are certainly not supporting our local Marks.
I no longer be buying from Marks when I can buy the same or better from other stores without the rip-off or runaround. Crappy products and crappy customer service.

Went to marks newest outlet in Saint John Nb. There already was a line up at the one checkout but…..soon there were 3 or 4 more girls gathered behind the counter. It was more of a hen party, giggling and chatting away while the que got longer. The lady in front of me finally put her shopping down and left the store. Customers were looking at each other in disbelief. Finally I had to speak up as I was ready to leave myself. I yelled out excuse me are you going to open another register? One girl walked over and curtly replied “ I am doing that now” It changes my view on shopping at that particular store . The smaller store on the west side store is much better.

Ordered 10 dressed shirts for a wedding party. Order was confirmed. 10 days later still no action.
Writing, calling did not give me any help or answer why my order is not processed and shipped. They just told me to cancel the order.
This is the last time I will order from Mark's

So, follow up. 3 weeks later the shirts arrived. 4 weeks later I got an email that they were shipped. 4 1/2 weeks later I got charged on my credit card.
Seems the whole thing was reversed. Anyways, they arrived too late, I already bought elsewhere

I placed an order over the web and received "acknowledgements" and a "receipt" by email--but they were blank. On my local email client and on my server, the messages' source code showed no text in the body. Emailing them through their web site failed at their end. Calling Customer "Service" led to a long hold and then a disconnection. If a company cannot handle basic communications at a technical level, I would not trust their web site with credit-card credentials.

I am Cyrus from London England, moved to Newmarket not long ago.
I bought pair of safety booths from “ Mark’s “ .
I have to return it for a reason.
I have served by MS Cathy Chisholm.
I have to say she was very helpful with a quality of customer service.
I am very happy .
Thank you Mark’s
Thank you MS Cathy Chisholm
5 stars ⭐️

Many years ago I made the decision never to set foot in any of their stores and not to buy anything from them ever again after they ripped me off with a pair of work boots I bought for them. After convincing myself to buy expensive work boots from a store in Ottawa because of the warranty they offered. When I attempted to return them after failing miserably I was told they changed the rules since I bought them.

Marks has been getting steadily worse since they decided to abandon that which made them what they are…. Workwearhouse! This use to be a store that was for the working individual to get the gear they need at a reasonable price. Now you are lucky to see any actual work cloths on the shelf, work boot selection is dropping, and everything is being geared towards the wants of the yuppie or spoiled teen. A pair of pants that use to cost 50 dollars is now just about 200. This place has to start remembering it’s roots and make it right with the customers that put them where they are, in their rush to become some type of fashion boutique they are alienating their own customer base.

I returned my one shirt . Store gave me a slip that we refunded your money back . But it didn’t show on my card details from last week . I don’t what’s going on . I said to that store worker that I didn’t got it yet . She was so rude and said we gave you .

A bunch of tired, miserable employees at the Glenmore and McLeod location. Patricia the cashier was so rude. No eye contact, just running through the motions, no thank you, no good bye. It wasn’t even busy. Wake up! My goodness. Made me want to cancel my purchase.

Canadian tire ruined Marks. 89 % of my clothes used to be Marks. You took away the no iron stain resistant shirts that I loved, now my jeans are gone and replaced with no ass Levi’s jeans and NONE of these fit any other people but stick people. With covid brings bigger sizes. And the colours look like soup barrel of leftover colours. FIRE YOUR BUYERS!!!

Ordered a pair of boots while standing in an outlet store with a Marks employee. Employee confirmed that boots were at another location, showed me stock. Purchased boots online, phone outlet for purchase and they said the item was not in stock 🙄. Customer service didn’t even want to help in getting my boots from another outlet within the city. I phoned and confirmed the item was in stock. I would suggest in spending your hard earned money at other retail outlets as Marks only care about money and not client satisfaction. So sad...

I have been a regular customer of Mark's for over a decade and am very disappointed to see them becoming very insensitive to customers of late. Attractive flyers (both in print and electronic media) bring people like me to the store but they have only XL and up sizes available. Not to talk about shoes on sale as it is next to impossible to find right size. Staff is least approachable. When checked on their site for availability in store, it said available but "low on stock". Then, it cannot be every time. Wondering why give ad on special occasions like Canada Day, long weekends? I wanted to try in store before ordering online.

Marks in fort mcmurray ridel street was the worst place I evever been to to get work ware. I had my account number which gives me 10% but my card was old. Mind u the account number the same. She refused to even come to the till or look at my card. She looked at my skin colour an didn’t even bother to come over. Wow! I was really upset I just left. An this was the manager. I’ll give marks one more chance today. Will update

Two stars is probably high ..Order online and you will wait maximum days at least..even if store you chose has items in stock, tried this twice in last year..same both times. Not worth trying a third.

Appalling service !! Shocking customer service no emails no follow up lost order £150 cannot talk to an intelligent polite or helpful customer service person disgusted rude laughing and taken no action on my lost order another company gone down the toilet

order clothing that showed online in store at my local marks. turns out none of the order was in stock.and I have to wait two weeks to go pick up fathers day items when fathers day was last weekend. absolutely wil never shop there again.

Super useless. If I can chose 0 stars or one big minus I would. Do not order anything from Marks online or you will be unpleasntly suprised.

Frustrating! I made a significant purchase online for summer clothing. Due to recent illness and significant weight loss, I was uncertain about sizing. So, I ordered based on their online measurements. Everything was too big. Went online to review return policy and procedure. Read that in Ontario, "essential items" could be returned to stores in Ontario. What's considered "essential"?? I called the closest store to me, Simcoe, Ontario to find out. The woman who answered the phone was impatient, quick to get me off the phone, and kept sighing heavily as I asked a question (I asked 3 questions in total). No customer service...no answers to my questions that were helpful.
Now I wait to be able to return my items when Covid restricions are allowed. I'll spend the money elsewhere.

Misleading web site. Definitely not what you would expect from a company related to Canadian Tire