Marshall Reviews 792

I bought almost two years ago my Motif II, and then they were disconnecting from my mobile; I asked for some technical advices to the Marshall team and even with those advices the Motif II were not working properly.

So they sent me a new Motif II without cost!

The service and attention is always top notch, they are very kind, thats the reason I have been loyal to Marshall for more than 10 years!

I had a unknown problem with a Stockwell II speaker 2 years after I bought it in a local shop. That shop told me to contact Marshall itself fot that precise problem and the service was better than I could expect (they came to take my speaker, saw the problem and solved it + gave me 50% reduction for the 2 next transaction in their web site)... All of this being accessible via e-mail for every single question of mine, that support deserves all the reward I give to remind us it's still possible to have good companies in 2026 !

Brilliant support as always. The only amp brand I’ll use!

Great products, have it 5 big speakers include Bromley. Excellence sound, level above all (be sure!) Also on the same way - customer support, delivery and everything about Marshall!

Service client au top.
Reactif.

I really love this brand and genuinely appreciate all the helpful advice and support I receive whenever I have questions or need clarification about a product. I own speakers from other brands too, but this one feels special to me—not only for its excellent sound quality but also for its design. It really suits my personal taste, and I always feel confident that I can rely on this brand. For example, when my cat accidentally damaged a speaker, they kindly sent a replacement part at no cost. All in all, I genuinely love this brand!

Marshall stanmore II speaker stopped working. Marshall replaced the speaker with Stanmore III in super quick time at no cost.

The Speakers are simply a legend...
I had the amps on stage in the 70s 80s...
The Blutooth stuff and Heddon casting multi room sync sound is really good.
They also LOOK so cool
There a win win on many levels

Great products and excellent sound especially for the smaller size BT speakers. The Emberton line is my personal favorite. Customer service responds through email but can opt for the stock answers. An area I'd like to see this company improve in. I have shared my thoughts with them, and they did acknowledge that communication. Loyal customer but frustrated at times with CS.

I had a problem with my headphones and Marshall was very responsive. Really efficient. Thank you so much

I have used Marshall amps for years! The quality and sound is superb. I needed a replacement cover for my mini amp MS2 and they sent it out straight away free of charge! Superb customer service! Thank you!

Amp tech support was excellent. Accurate reply to enquiry ( generated on their chat) the next day.

Problem résolve fastes then I think

If you are a child of the 60's and 70's - you simply MUST be a Marshall fan. It's the law. I had a problem with my Emberton III - then it seemed to fix its self - then it came back. Marshall (Jakub) was with me all the way over a number of months - and FINALLY, when I decided it had to be fixed - it was. It was shipped, and then returned from Germany - from what I can see was Euro 77 each way - then repaired - then returned in as new condition. The cost of this 2 way shipment and repair - is more costly than the speaker - and so for sure - this is Marshall Quality Engineers, analysing problems so they can be "Engineered out". That my friends - is what excellent companies do.

quick response exceptional support

I bought a Marshall Monitor II ANC on 01/30/21.

The first thing I noticed is, like Jimena Souto, the disintegration of the faux leather on the headband and ear cups. I concur: the flakes stick to your clothes, skin, and hair—it's EVERYWHERE !

Then, the anomalies started...

First, I don't know why, but the headphones now only have a Bluetooth working distance of 1-3 meters, nothing more. I have perpetual crackling sounds; I can no longer move around as before without losing all sound.

Second, no more battery ! 30 minutes of battery life, nothing more.

So, I first contacted Marshall on 10/03/22, for all these defects, 20 MONTHS after my purchase.

After a ton of procedures, they shipped a new one; it was in November 2022.

And, a few months ago, THE SAME THING !

Disintegration of the faux leather, AGAIN ! What mediocre quality... How is this possible? I was forced to buy new cushions...

AND, exactly the same defects:

First, no more Bluetooth working distance.

Second, no more battery !

The headset worked normally for a certain duration...

So I asked them, "What is going on with a 229€ product?"

AND it turns out that their replacement device is no longer under warranty :) ! And they offer me a 50% voucher to buy a new, full-priced product.

Here is a chronology:

Order on 01/30/21, Marshall Monitor II A.N.C. Headphone - Black for 229.99€.
10/03/22: after 3 months of defects and resets, I contact Marshall.
Duration without defects: 1 year, 5 months, and 4 days, WHICH IS LESS THAN TWO YEARS !
November 2022: received the replacement headset.
A few months ago: the same issues.
12/30/25: I contacted Marshall for the SAME defects ! Duration without defects: 2 years, 10 months, and 29 days.
19/01/26 I write to Marshall and give them the link to my review
20/01/26 Sherri wrote back to me and made me an offer (at this time I have not read the mail)
26/01/26 I read the email, and I discovered an offer for a free Marshall Monitor III A.N.C. (!), I am very pleased and happy and I accept the offer
02/02/26 I have received the package, the product is different from the Monitor II, it looks and feels more sturdy and more premium, the overall design is Marshall like, so: awesome.
It's not the same feeling with my new Bose QuietComfort SC 220€ — my choice of replacement for my old (dead) Monitors — who do a really great job but look like a toy.

From now and beyond: I will test, thoroughly — music is my life — this device, and I will update this review.
Will the faux leather survive? (on the headset on the top of the head, and the cushions on ear cups)
Will the BT range survive?
Will the Battery survive? (very impatient to test this 70hours battery life, I put this to the test, like the immortals in 300)

Conclusion:
It's true that I have had a hard time with the Marshall Monitor II A.N.C.Headphone - Black, for a 229.99€ product, for me, it's only able to work normally for 1.8 years (with issues) or 2.10 years (with issues) and it remains unacceptable.
BUT, it's the first time in my life — and I know how to complain... — that I have had such a commercial offer, Sherri and her team have done great work taking my feelings and my story into consideration.
I really hope that the Monitor II was a temporary failure (or I have had very (very) bad luck — and two times) and that this third iteration will do the job and will work for years (more than 3 at a bare minimum)
Congrats for your customer service!

Jakub was awesome from day one with my enquire and overall treatment was second to none, fantastic job and extremely happy!

Bought a new Marshall Tufton portable speaker on Marshall.com. It didn’t function at arrival, the Bluetooth button is dead and can’t be activated.

Contacted Marshall online, first a useless live chat with a robot then onto next live with what I think was a person although it seemed very automated.

Explained on the live chat that the speaker was brand new, not functioning at arrival. I answered questions about if I held the Bluetooth button in for two seconds, that I could confirm and told them I also read the manual to ensure it was exactly same type Bluetooth button and activation as we all know from over a decades experience in connecting various devices via Bluetooth.

Then I got re routed once again and now asked to fill in questionnaire in email including irrelevant questions ‘what device do you use with the speaker’ and ‘take a photo of a piece of paper with my name and date on it. Even though this seemed like a rigid process after I had actually spent time in Live chats to explain my problem to Marshall, then I filled in the questions and returned them in email to Marshall.

I was promised a quick handling of the issue after returning the email. Now it’s several days later without any words back from Marshall.

It should be very simple to clarify what to do when you deliver a brand new product that does not function. Either take it back and send a replacement product if you want to keep the customer and protect your brand and reputation- or direct me to a local shop that you cooperate with who can check the speaker to check if it can be fixed easily. How hard can it be?

It’s frustrating to pay for and receive a not functioning product from Marshall who I always thought was a stellar brand. It gets more frustrating when you feel treated like an idiot going through Marshall’s online customer service steps in trying to explain Marshall about their own error and having a simple ask about how to fix the problem.

Errors happen in electronic devices, I have no problem to understand that. It’s all about how you then solve the errors and fix the problem.

Dear Marshall. You have a very poor customer service!! We can’t get in personal contact over the phone, which would of course make it easier to understand if the person in the other end have understood the problems and can sys to you what expect. However, I respect that don’t want to take phone calls and only act online. But then you should do that properly if you want to maintain customers and your good brand and reputation. You get bad ambassadors from such bad service.

After giving you a chance to solve it and make me a happy user of a Marshal. Speaker, then I will move on now and simply return the speaker and look for another brand that hopefully works when I open it for use.

I had a problem w the Motif II a.n.c.
When i sended an email the responde was quick and the delivery is really quick, the problem was reported Friday and the next friday Its supposed that i Will receive my package