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MarsProxies Reviews 373

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, highlighting exceptional customer service. Many people appreciate the personalized approach and the efficiency with which their issues are resolved. The service itself is frequently described as reliable and of high quality, with consumers noting the speed and effectiveness of the proxies. However, some customers were dissatisfied with the product, specifically mentioning issues with proxies not working as expected or being blacklisted. A few people also experienced slow response times from support or felt that their concerns were not adequately addressed, with some instances of staff being described as unhelpful or rude.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised specific agents like Chris, Tristan,... See more

Customer service

Consumers generally express high satisfaction with customer service, highlighting its responsiveness,... See more

Service

Reviewers highlight positive aspects of service, often praising the stability and quality of the proxies.... See more

Response time

People report positive experiences with response time. Many customers praise the quick response speed of the... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers express satisfaction, stating... See more

Based on these reviews

Rated 5 out of 5 stars

I bought proxies today but was completely lost about where to find addresses, ports, usernames & password. Support member Chris responded within a minute and helped me right away, providing everything... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Mars Proxies for a while now and honestly I’m really impressed. The ISP proxies work great and the service has been very stable for me. What I liked the most was their customer support... See more

Company replied

Rated 5 out of 5 stars

I’ve been using MarsProxies for some time now, and I’m extremely impressed with their service. The proxies are fast, reliable, and easy to set up, making my workflow much smoother. The support team is... See more

Company replied

Rated 5 out of 5 stars

Initially, due to the issues I faced, I gave this company a one-star rating. However, after one week, Chris followed up on my problem with persistent, tireless effort and, with complete generosi... See more

Company replied

Rated 5 out of 5 stars

I've been using MarsProxies for a few months now and after trying other popular options I can say that they are the best service by far. I had the pleasure of dealing with Chris and Robert from supp... See more

Company replied

Rated 5 out of 5 stars

I want to give a huge thank you to Tristan from this ISP proxy service! He was extremely patient and professional in helping me find the right IP that fit my needs perfectly. The whole process was smo... See more

Company replied

Rated 5 out of 5 stars

Support way above average. I had an issue connecting to the proxies, and Tristan did everything (and then some) to help me. He was extremely polite and showed real expertise in the field — far from th... See more

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Rated 5 out of 5 stars

Honestly, Aiza is the best technical support agent I have ever dealt with in my life! She was incredibly patient, professional, and went above and beyond to solve my problem and provide me with a high... See more

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Rated 5 out of 5 stars

Im using many provider or at least I used to in the past. I discovered MarsProxies very recently and I love them. Especially that your subscription / paid proxies wont expire if u dont use them. The t... See more

Company replied

Rated 5 out of 5 stars

Im george from Kenya. Chris served me well and was very professional throughout the process. He explained everything clearly, responded quickly, and made me feel valued as a customer. The service was... See more

Company replied

Rated 5 out of 5 stars

Good customer support that works with you to find exactly what you're looking for. I worked with an agent called Chris and he helped test several proxies till I found one that fit my requirements, tha... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Mars Proxy, thanks to Robert from customer support. He was very professional, quick to respond, and went above and beyond to make sure my issue was resolved smoothly... See more

Company replied

Rated 5 out of 5 stars

My first time using their service...Swift fast customer support service.. I was having trouble getting an Italian isp proxy and the customer support by name Chris helped me get one without much Ado.... See more

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Rated 5 out of 5 stars

Excellent service - the proxy quality at such a low price is simply outstanding. The website and interface are user-friendly and a pleasure to work with. I want to highlight the exceptional l... See more

Company replied

Rated 5 out of 5 stars

Great proxy service - fast, reliable and easy to use. I had an issue setting things up, and their support team (especially Chris) was amazing. He was quick, patient and really helpful. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I am back here reviewing for them, it was already 2 years ago since i first bought on them. They are always reliable and easy to talk to-specially Chris from their support! Would recommend them overal... See more

Company replied

Rated 5 out of 5 stars

Nice support, answer every question and sort me out with new proxies if i ever have problems within minutes too. Mostly Chris - super helpful and doesnt take long to reply!

Company replied

Rated 1 out of 5 stars

Slow responses at first, asked to change my isp because it had a non australian isp, was referred to a guide that had nothing to do with my question. Prying into my personal information than necessar... See more

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Rated 5 out of 5 stars

I love the service I get from MarsProxies. Their proxies are flexible and the cheapest I have ever came across in this industry. Their quality service is also exceptional. I had an issue recently and... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied with MarsProxies. The service is reliable, and the support team is excellent. Special thanks to "Tristan" from the support team ; he does an outstanding job and really goes above an... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Tristan from MarsProxies support team for his patience and help. We had a serious grind solving my problem with a proxy server yesterday. And finally found the cause. Now everything wo... See more

Company replied

Rated 5 out of 5 stars

High-quality IPs and outstanding support we have received from Mr. Chris at MarsProxies. Their services are top-notch, and the quality consistently meets our expectations.

Company replied

Rated 5 out of 5 stars

I recently purchased ISP proxies from Mars Proxies and had a great experience. The proxies are fast and reliable. A special shoutout to Chris from support who was incredibly helpful and patient with m... See more

Company replied

Rated 1 out of 5 stars

80% of the proxies are either blocked, or horrible speeds. Customer service offers replacements but it takes a week. Also their residential pool is very small. They let you create 5000 nodes for any l... See more

Company replied

Rated 5 out of 5 stars

The customer service representative, Chris, was very patient and helpful in solving my problem. He patiently searched for a fresh IP address for the site I wanted. Good job, Marsproxies, especially C... See more

Company replied

Rated 5 out of 5 stars

I Finally got a good proxy that worked for me, Am so happy 😁😁 and also thanks so much Chris for your fast response and Assistance you guys are the best 🫶.

Company replied

Rated 5 out of 5 stars

Chris was extremely quick and knowledgeable with assisting me when I requested help! Was able to trouble shoot through my issue and find a solution very quickly.

Company replied

Rated 5 out of 5 stars

At first, I had issues with the proxies and was about to leave, but Chris handled everything very professionally. Now I have high-quality working proxies, and the support is top-notch!

Company replied

Rated 5 out of 5 stars

there is a guy named Chris he replaced my ip bcz it was not working it was a great experience with Chris nd loved the way he deal with me

Company replied

Rated 5 out of 5 stars

marsproxies is great, high quality proxies at fair prices.. and the support! wow.. Chris over there was very helpful answering my questions, 5 star all around

Company replied

Rated 5 out of 5 stars

Everything went smooth, I got what I wanted. proxies were clean with low risk score, Highly Recommend. Shout out to Robert for making my life easier, Best support in the proxy industry!

Company replied

Rated 5 out of 5 stars

5/5 best support as far compared to other compagnies, free replacement if blacklisted for ISP. (Chris helped me a lot)

Company replied

Rated 5 out of 5 stars

I had a great experience, I had an issue and it was resolved immediately. Chris is top tier 10/10 give that man a raise

Company replied

Rated 5 out of 5 stars

Tristan with Mars Proxies support team is prompt, professional and polite. Best costumer support I've came across!

Company replied

Rated 5 out of 5 stars

Good proxy and good services provided here i would love to mention Mr. Chris as the customer service that always help what buyers need

Company replied

Rated 5 out of 5 stars

I had a complex issue and Chris got my back. Not only he replied extremely fast, but he solved it. By far the best costumer service I ever experienced

Company replied

Rated 1 out of 5 stars

The site is great, but having only one support agent, Emiley, could harm Marks Proxy's reputation due to rude behavior and excessive delays. mars proxy deserve 5 star but sorry to say i given 1 sta... See more

Company replied

Rated 5 out of 5 stars

Fast response and Good Speed was a pleasure to be part of this, got a fast attention from Chris who do a great job helping me to get the things done, good proxies

Company replied

Rated 5 out of 5 stars

Hands down the best customer service, Especially Chris, who was very helpful. I was stuck in a situation and Chris helped me pull out of that situation. If I was a girl I would marry Chris.

Company replied

Rated 5 out of 5 stars

had a bad score proxy just the customer support staff Chris helped me a lot and fix my issue with a clean proxy.

Company replied

Rated 5 out of 5 stars

I have had the best experience, especially with their customer support. Quick to respond to queries and professionals. Robert assisted me, and he was great.

Company replied

Rated 5 out of 5 stars

I've brought an isp proxy, but got some troubles when I log in youtube. Chris took 2 hr to help me to change ip proxy. I really appreciated his patient for me !

Company replied

Rated 5 out of 5 stars

Mars Proxy support, named Robert, answered my question very well and solved my problem, excellent.

Company replied

Rated 5 out of 5 stars

best customer service, chris is always heplful. the proxies are great for my tiktok use as well

Company replied

Rated 5 out of 5 stars

i had an issue with some of my proxies being blacklisted on a website and chris helped me instantly,all of the proxies got replaced in minutes,very fast and helpfull support

Company replied

Rated 1 out of 5 stars

Very bad customer services from MarsProxies! Don't lose your precious time with them! Do not recommend! P.S. It seems that Trustpilot, at the company's request, is not posting my and others' revi... See more

Company replied

Rated 1 out of 5 stars

Worst Services Ever . Chat Support Emily Too merch Wasting My Time and Can Not Provide Any Salutation. I Never Recommend This Site To Purchase Proxy .

Company replied

Rated 1 out of 5 stars

The worst proxies out there. We buy loads of germany proxies daily, and we face: - Downtimes every few seconds - Some proxies are AUSTRIA or other countries (we're buying GERMANY ones) - They t... See more

Company replied

Rated 5 out of 5 stars

MarsProxies is the best! I got help quickly, the service is fast and reliable, and the customer care is polite and supportive.

Company replied

Rated 5 out of 5 stars

Fast & Efficient. know how to offer alternatives and never left a client idle. thank you Robert.

Company replied

Rated 1 out of 5 stars

They refuse to issue refunds even if you never use the proxies, despite EU consumer law clearly granting that right. Terrible customer service, they’ll say anything to avoid giving your money back. I... See more

Company replied

Rated 2 out of 5 stars

I have been using their services for a few months, and everything was good until my proxy got expired, as soon as it got expired I contacting them to pay again within 24 hours. They just refused to gi... See more

Company replied

Rated 5 out of 5 stars

Customer service is one of the best I've had on this type of platform. Chris served me with great patience and knowledge,

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

373 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My request was well handled by Chris in…

My request was well handled by Chris in a quick, professional way. Thank you again

20 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Jeff,

Your review means a lot to us! We’re happy our team could provide the timely support you needed.

Rated 5 out of 5 stars

Thank you Ale so much for fixing my…

Thank you Ale so much for fixing my issue in under a min 100% recommended for your proxy mars proxy support staff is excellent in their job they are the best.

18 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Divy,

Thank you for your feedback! It’s rewarding to know we could address your needs quickly.

Rated 5 out of 5 stars

Excellent service

Excellent service - the proxy quality at such a low price is simply outstanding. The website and interface are user-friendly and a pleasure to work with.

I want to highlight the exceptional level of support, probably one of the best I have ever dealt with: polite, responsive, and ready to solve any problem.

Special thanks to Chris - due to my own stupidity, I forgot to renew the auto-payment for my proxy subscription and lost access to my important IP address. Chris was able to resolve this issue very quickly and restored access to my IP address.

I also had a minor issue with IP quality during my first proxy purchase, but Tristan provided me with a perfectly clean IP address for my needs.

I definitely recommend MarsProxies. Quality 10/10, Support 10/10, Prices 10/10

15 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello,

Thank you for your kind words! We’re glad to hear you’re happy with the proxy quality, pricing, and overall experience on the platform.

We appreciate the feedback on our Support Team as well, and are happy everything was resolved quickly and smoothly.

Thanks for choosing MarsProxies!

Rated 5 out of 5 stars

Excellent Service and Professional Support by Chris

Im george from Kenya. Chris served me well and was very professional throughout the process. He explained everything clearly, responded quickly, and made me feel valued as a customer. The service was smooth, honest, and efficient. I highly recommend this company for reliable support and great customer care always delivered.

10 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello George,

We’re delighted to hear such positive feedback. Thank you for choosing our proxies!

Rated 5 out of 5 stars

I Finally got a good proxy that worked…

I Finally got a good proxy that worked for me, Am so happy 😁😁 and also thanks so much Chris for your fast response and Assistance you guys are the best 🫶.

8 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Emmanuel,

Thank you! Knowing our proxies meet your needs is rewarding for us.

Rated 5 out of 5 stars

Good service for Chris

I've brought an isp proxy, but got some troubles when I log in youtube. Chris took 2 hr to help me to change ip proxy. I really appreciated his patient for me !

9 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Yong,

Thank you for the positive feedback! We’re glad Chris's assistance made a difference.

Rated 5 out of 5 stars

the best customer service

Hands down the best customer service, Especially Chris, who was very helpful. I was stuck in a situation and Chris helped me pull out of that situation. If I was a girl I would marry Chris.

1 January 2026
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello,

Thanks for your kind words! We’re happy to know that Chris provided the help you needed.

Rated 5 out of 5 stars

I’ve been using MarsProxies for some…

I’ve been using MarsProxies for some time now, and I’m extremely impressed with their service. The proxies are fast, reliable, and easy to set up, making my workflow much smoother. The support team is responsive and helpful, always ready to assist whenever I have a question. Big thanks to Chris for guiding me through everything his professionalism and patience really stood out. Highly recommend MarsProxies to anyone looking for a trustworthy proxy provider!

29 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Amita,

Thank you for sharing your kind words. It’s always rewarding to hear that our proxies met your needs and our team made a positive impact!

Rated 1 out of 5 stars

horrible

horrible, stay away.

23 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello DantheMan,

Thank you for sharing your feedback. Our team is always here to help, and we would gladly look into this case.

We sent you a request for more details via Trustpilot. When you have a minute, please share them with us so we can contact you directly and elevate your experience.

Rated 5 out of 5 stars

Ale was helpful and so nice

Ale was helpful and so nice. The customer support service is always top notch

23 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Olubo Emmanuel,

It’s wonderful to know you had a good experience with our support. Thank you!

Rated 5 out of 5 stars

Very fast and helpful support members especially Chris

I bought proxies today but was completely lost about where to find addresses, ports, usernames & password. Support member Chris responded within a minute and helped me right away, providing everything I needed. Very fast and helpful support. highly recommended!

23 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Abdul,

Thank you for sharing your kind feedback! We’re delighted to know Chris could assist you quickly and effectively.

Rated 5 out of 5 stars

Great

Great, very reliable service and quick, friendly and efficient support.

21 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello,

Thank you for your positive review! Timely and helpful support is a priority for us, and we’re happy to meet your expectations.

Rated 1 out of 5 stars

Horrible

Ip blacklist, no possibility to change it even though I paid for it. Of course no refund !

20 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Grospec,

Thank you for your feedback! It’s rewarding to know Chris could address your needs quickly.

Rated 5 out of 5 stars

Chris was able to solve my issues with…

Chris was able to solve my issues with ease and on time, he is very professional.

18 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Samwel,

We’re happy to hear that you’re happy with Chris's assistance. Thank you for the positive feedback!

Rated 5 out of 5 stars

i had an issue with some of my proxies…

i had an issue with some of my proxies being blacklisted on a website and chris helped me instantly,all of the proxies got replaced in minutes,very fast and helpfull support

17 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello,

Thank you for your review. Quick and effective support is something we strive for every day.

Rated 5 out of 5 stars

Chris was really helpful

Chris was really helpful , he understood my question properly and gave the correct resolution ,

16 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Alam,

We’re glad to know Chris's assistance met your needs. Thank you for taking the time to let us know!

Rated 5 out of 5 stars

Great pre-sales

Chris was very helpful in answering my pre-sales questions.  He answered everything clearly and concisely with accurate information.

10 December 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Noway,

It’s wonderful to know you had a good experience with Chris's support. Thank you for sharing!

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