I have bought a bracelet from MARSSOS
I have bought a bracelet from MARSSOS. The quality is great but what is more important is the quality of service and the attentiveness of the owner
8 April 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Premium designer bracelets brand from Europe.
Contact info
15 Crawford Gardens, KY16 8XG, St Andrews, United Kingdom
- support@marssos.com
- marssos.com
4.2
Great
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a medium sized bracelet and it…
I bought a medium sized bracelet and it was a bit tight on my wrist. Regardless of the good quality of the bracelet, the bracelet popped after few weeks. So I contacted the customer service about my issue and they sent me a new free bracelet within a week.
7 February 2024
Unprompted review
The obsidian bracelet looks amazing
I bought the obsidian bracelet for my bf for his bday and he loved it, not only it is such a nice cool bracelet that goes with anything, the quality is also so good! Great service response and bracelet arrived to the UK in under a week. Thank you!
5 February 2024
Unprompted review
Marssos bracelets are my favorite in the market
Marssos bracelets are my favorite in the market. Marssos does everything right: beautiful products, great packaging, and the customer service is excellent.
12 June 2023
Unprompted review
These bracelets really are out of this world…
These bracelets really are out of this world. The bracelet i got came with a really beautiful package and it come in quick. Overall I'm really satisfied with the purchase and would recommend it to everyone.
13 June 2023
Unprompted review
Epic jewellery and epic service
Epic jewellery and epic service. It’s a small business and everything is made in small batches. I love to support small, even if they’re not as quick and efficient as Amazon. Go Marssos!
1 June 2023
Unprompted review
Ordered 3 weeks ago and until now we…
Ordered 3 weeks ago and until now we didn't receive anything, sent them messages and no reply, spoke to someone from their Facebook messenger and said that will get back to me and nothing. Is this kind of a scam? At least refund our money back.
9 May 2023
Unprompted review
Amazing!
Purchased yin yang bracelet for my boyfriend in December and he LOVES it! The quality of the bracelet is amazing and it still looks like new. Customer service was very nice, fast and helped me with my questions about the sizing and delivery.
Will be definitely buying from Marssos again.
10 December 2022
Unprompted review
IT'S SPAM AND STEALING PEOPLES MONEY
IT'S SPAM AND STEALING PEOPLES MONEY
I'VE ORDERED FROM THE WEBSITE AND PAID ALL AMOUNT AND NO ITEMS RECEIVED AND NO ONE FROM CUSTOMER SERVICE REPLY ON MY EMAILS AND NO TRACKING NUMBER.
15 February 2021
Unprompted review
Reply from Marssos
Hello Mr Anwar. We are sorry that you had to encounter this problem. We have tried to contact you via Email and Phone, however with no answer. The refund was issued to you on 3rd of March 2022. We also notified you via email and sms. If there is anything else we can do to you, kindly do let us know.
SPAM FAKE WEBSITE
It’s spam and fake website.
I’ve purchased 2 bracelets and completed the payment and they they informed me that it will take 5-7 days only for delivery.
It has been 3 months and I didn’t receive them. I’ve tried to contact the customer service and sent to them more that 20 emails and no any reply.
It’s spam and fake website stealing peoples money.
DON’T USE THE WEBSITE TO BUY ANYTHING
14 February 2021
Unprompted review
Reply from Marssos
Hello Mr Anwar. I see you have written this review twice. We are sorry that you had to encounter this problem. We have tried to contact you via Email and Phone, however with no answer. The refund was issued to you on 3rd of March 2022. We also notified you via email and sms. If there is anything else we can do to you, kindly do let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.