Marston Holdings Reviews 

Fight the mofo's. Don't pay, don't even engage with them.
Got a text today to allege a fine. No details of what the debt is, no name on there, nothing.
As if I'm gonna call you, ya bunch of clowns. Send me a letter with the details and we'll talk. If I feel like it.

Absolutely disgusting company, telling about bailiffs, after I made a £5 payment to some debts I owe Cornwall housing and had the damn cheek to charge me three sub charges after I called spoke with them on a call in January 2026. This company wouldn't send me an email to the companies complaints department. This company wanna learn how to teach their staff people skills. Telling me how much I have to pay a month yet told this company I have a broke wrist and in a cast, yet want me to fill out a vulnerability form, my broke wrist is none of your companies damn business. Yet I've just paid £10 today towards my debts and yet that was not enough. So I said setup the payment plan

And over talk you, it's like your talking another language to these people!!!!

They don't stop calling me and when I speak to them they want to go through security with me which I refuse what should I do

My experience with Marston Holdings was extremely distressing.

Agents attended my home for a debt that was not mine, threatened to attend with a locksmith, deliberately ignored our calls, and accused us of lying when I stated the court fine had been paid directly. They attempted to turn me against my partner by giving conflicting information to each of us.

They refused to provide an official email address, pushed communication via WhatsApp, and pressured payment through their own link, continuing to apply pressure despite being told the debtor no longer lived at my address and that I could provide proof of sole occupancy.

The overall conduct felt coercive and inappropriate, and caused significant distress. I have raised formal complaints

I am writing this out of a huge impact which this has had I called prior to advise and prevent this action to be taken the advisor hung the phone up and said I need to pay I am mental health disability health patient and this company has been ignorant I had a payment plan which missed due to my card renewing and there was a delay in payment I got threatened and said I cannot make the full payment on behalf of the bucks county council you are using an evil way to kill people off without acknowledging circumstances or understanding that some people are out of work NG36528 I am requesting you I cannot make the payment! Unless it’s in instalments! I was told on terms and conditions I have a disability and cannot read they are a non ethical company disgusting! And do not treat people fairly I am a vulnerable person and they are pushing me towards harm! Bucks county council your not ethical to!

Such a scumbag company charging me £85 per month for a 10 year old debt when im a single parent on benafits.

Utter scumbags .

Vile evil scumbags. Sent meathead bailiffs to my property whilst I was working away terrifying my wife and children. I was bombarded with threatening calls and emails even though I was an innocent victim, I supposedly owed them £3500 ....I got my solicitor on the case and told him I'd rather pay him £4000 than give them the £3500 as its a matter of principle to me!!! Anyway within a week my solicitor rang me and said all claims against me have been dropped. Im now bombarding Marstons with emails and calls seeking my apology but guess what nobody is replying. They are vile evil bullies and they stand for everything that's wrong with this country

An interview was arranged, but I did not receive a call at the scheduled time. I was later told the call went to voicemail, despite there being no missed call or voicemail. The next day, I was informed my application was unsuccessful. Poor communication and lack of clarity throughout the process

My son is on universal credit £400 per month as he has lost his job, they wanted £355 a month otherwise the bailiffs would be visiting. I took over the call and was greeted by an arrogant women who was so rude, I asked to speak to her manager and she kept talking over me and wouldn’t listen. When I screamed at her to let me speak she hung up… these people want a course in people skills as she had zero, she thought that £50 a month was acceptable for him to live off. I hope one day she is in the same position as my son and she gets an arrogant, insensitive jobsworth on the phone

I am not going to lie! they have been a great help and have been olite and sympathetic with my case and If i had written an review on them after my frst encounter with masrton it would not ready like this. thers a ladt Chloe i spoke to on several occassions and she reall when above and beyond to help me out.

Received a bogus threatening letter from these people claiming they'll see a warrant to kick in my door over a meter problem for an account that's not even mine. Impossible to contact them, utter scam.

They claim to be subject to FCA regulation so I'm going to drag them through the FCA and see what happens.

Bully's there try scare tactics 2/3 phone calls a day people with mental health don't need this

Having receieved a call this morning from my mum letting me know that an enforcement agent visited her house this morning looking for me, I panicked. I wasn't aware I owed anything, things are hard and I don't have 2.5 in cash OR assets, plus it's almost Xmas and I have a little girl. I went straight on the live chat but they refused to speak to me and referred me back to the agent. On my break I rang and left a message for a call back. Whilst waiting for that call, I looked at some reviews to get an idea of what to expect. That was a mistake. I was panicking and stressed and a little scared by the time the agent Mr Hughes called me back after I sent a follow message at 5pm.
Well, that was a surprise. He was very reassuring, he was kind and he took the time to help me figure out a plan even though it was, I suspect, after his working hours and he helped me update my address from my mother's to my own. I couldn't have asked for a better experience. I ended the call stress free and reassured in all possible ways. I hope I never, ever have to deal with an enforment officer again, but if I do, I wouldn't mind if it was him!

One star isn’t even worth giving. There should be an option for zero! They ignore correspondence, do no due diligence regarding whether correct address details are being used and hence harass innocent households. They don't go through due process simply finding routes to adding more "admin" fees to debts! I'm very surprised that the Financial Services Ombudsman is not review their fitness to practice!!

One star isn’t even worth giving. There should be an option for zero! Contacted me regarding a parking ticket for a vehicle that isn’t even mine. Woman on the line didn’t even acknowledge the fact that I followed their procedure to prove that to them and proceeded to “force” a payment out of me thinking it would make me pay for an offence that has absolutely nothing to do with me. Rather than acknowledge that and be helpful she proceeded to hang up on me. I await for the next phone call to see how they think that force a payment from me, when this has nothing to do with me.

Received a first letter of correspondence regarding a vehicle penalty, that claimed to be the 5th letter and provided no explanation or evidence as to what kind of offence was supposedly committed or any photos to prove that it was my car. Additionally they never answer the phone line provided (I was on hold for 2 hours) which you can also not input your case number if it starts with an "n". Other numbers provided online are bogus. Absolutely Shameful!!!!

Called me twice in 24 hours over a council tax debt. Neither call picked up on the fact I am disabled and vulnerable. Was told I’ll be called daily for a debt that’s already being paid through another debt collection agency who are very aware of my circumstances as they are fully trained. Marston pressuring me to make a large payment or enforcement will be round. Literal bullies. Making me stressed and feeling unsafe in my own house. The law needs to be changed on these domestic abusers who think they can act as they please.

A joke of a company

These con artists have hounded me for over a year for a debt that is not even mine, but for a man, and I am a woman, for feck's sake.

These scumbags keep sending me letters for the man who was a previous tenant at my flat for a driving fine. I do not even own a car, let alone drive one.

I have sent my details to them twice via email, and on both occasions, they took no action to stop the letters, even though I sent my ID and council tax records to show that I am now the tenant at this address.

I have given up trying to email them, as they will not listen. As always, we can't find your details with these numbnuts. Of course, you can't because it is not my debt, you foolish berks.

As a person with autism, this has caused me to have a mental breakdown, as they keep sending enforcement officers to my door. I do not answer the door to people unless I know who they are.

I'm thinking of taking legal action, as this is now harassment

"Marston Holdings Ltd is not a debt enforcement agency-it is a state sponsored predator tailored in a suit. Behind its polished PR and legal jargon lies a ruthless apparatus of intimidation, fraud, and systemic abuse. this is not about recovering debts, this is about weaponizing authority to extract money from the vulnerable often without legal or moral grounds. Their agents incentivised by by commission and shielded by institutional apathy act with impunity as judge, jury and executioner into one. Over 27000 cases of financial fraudulent misconduct have already been admitted and the number continues to climb. Yet this company marches on, emboldened by a system that rewards silence and punishes resistance, Marston's culture festers a toxic cocktail of arrogance, entitlement and contempt for accountability, legitimate complaints are not met with resolution but with mockery and intimidation. this is not enforcement-it's extortion with a government stamp. This must end, Sign my petition at Change.org as justice has to be seen to be done, and stop this company trampling all over justice and treating victims as a cash cow, as they game and milk the system under their self indulgence and self enrichment greed, Speak out now"

Received phone calls from Marston Holdings which I ignored thinking it was spam. Received a text message about paying my debt that I knew nothing about.
Almost impossible to get hold of an actual person to speak to. Online dispute form didn't work.
Eventually got to speak to someone to be informed that they had the wrong number. Undue stress caused when they could have simply put a name or some kind of identifier in the text message. Also very poor that they send out threatening text messages without confirming details first.