Marthalondon Reviews 288

Definitely a company to NEVER use!
Materials are trashy - otems described as woolen are 100% polyester and nothing remotely like the description. Refunds are impossible to get and any correspondence completely ignored. This is not a UK company. Don't bother with it!

Dresses not knit dresses as advertised. 100% polyester absolutely nothing like the picture advertised. £75 thrown down the drain.

Haven't received a response to my email in how to return.

Wish I would have read the reviews.

The company stated it was UK based and only said it was overseas when the email confirmation arrived telling it had been shipped.

DO NOT touch this company y

Another cheap misleading Chinese website.

Thoroughly disappointed

Shocking company. Product ordered (size S 10/12) product received poor quality and size 26/28. Tried to return and get a refund, they refused but offered me a 50% discount on my next purchase!!! BEWARE!!! Good news for you, I raised a dispute via my bank, and within 8 hours got a full refund, your bank is the way to go.

My husband made 3 purchases. None matched the description. Fabrics were 100% synthetic and not as advertised. £70 down the drain. Total rubbish. Refunds refused as goods were deemed to be on promotion - virtually all their goods are on promotion all the time. Do not go near this company.

Zero, Null, Nada, Nill stars, this is a continuation of Harclay London, same idea, sell Temu clothes and bags through fake drop ship sites, avoid avoid avoid.

Clothing was nothing like the photos, tiny sizes and shoddy quality. When I asked for a refund I was told that no products bought at discount could be returned - tho of course ALL their products are ALWAYS sold at a discount! Whatever you do, do not buy from this site it is a pure scam.

My top isn't as it looks in the photo. In the photo they look like washed out, soft cotton. In fact they are harsh, modern, non-washed out material. Poor fit on the arms too. This, in my opinion, is a one hit scam! Sell a load & run!"

This company must be the worst ever. I ordered some Christmas presents from them in November and they did not arrive until mid January. The quality was also extremely poor and when I tried to return them the excuses they gave for not accepting returns beggars belief. Only after threatening to report them to Chinese Trading Standards did the agree to refund half the cost (£150). I fully intend to pursue the balance through my credit card.

If you have been unfortunate enough to place an order with them and are unhappy with the outcome do not let them away with it. If you intend to place an order with them my advice would be DON’T

SCAMMERS! Do not give your money to these people. They are not a registered Uk company. Sent me some cheap and nasty rubbish, very unlike anything I ordered.
They refuse to refund or let me send it back. Although have offered me 50% off my next purchase!! As if I’d buy anything from them again. In my last communication with them I suggested that they may like to send me the item that I original order, but haven’t heard back.

Ordered marble cat. Took 3 weeks to arrive, It’s not marble and is cheap fake material with ugly eyes nothing like the picture advertises. An absolute scam I hope the company is put out of business as they are just defrauding customers

This company is fraudulent. I ordered from them in an earlier incarnation, and was ripped off big time.
The dresses were shocking, awful fabric, badly made, bad sizing. Pattern and fabric didn’t resemble the pictures. Shocking returns process.
I embarked on a returns process wchich lasted a year!!! I wasn’t giving up. I’d say to you don’t bother. If you have ordered and received your rubbish clothes then get any money you can from them. The items I returned didn’t make it back into China they were stopped at customs. I then received the awful dresses back a year later!!!
Even a charity shop wouldn’t want them.
Report this company to The National Cyber Crime centre. NCSC.com
How do companies like this continue to operate.
They don’t have social media accounts now because people report them. They just run ads on Google and state fake Trust pilot reviews.. Report this website via Google please. Don’t order anything from a random website until you have checked on Trust Pilot first

Can only agree with previous reviews - if only I had read them before ordering. Very disappointing. Avoid.

Shirts are supposed to be XL but wouldn't fit an action man doll and are of poor quality.
Asked for return procedure for a refund but I'm not holding my breath after reading the reviews.
How are they allowed to keep trading?
Update
They are not taking return but offered a discount on my next order of 50%, what a scam, they need shutting down the dishonest b------ that they are...
I've reported them to Google and think everyone who has been ripped off should do the same.
Update...Google replied by saying they are doing nothing wrong and are operating within the guidelines, unbelievable when you look at all the reviews from ripped off people.

Product was very poor quality and they refused to take it back. Only offering me a 50% off voucher for use in the future as if I’m ever going to buy anything from them again.

I wish I had read the reviews before I ordered! It's absolute rubbish, my item was advertised as (a knit) , what I received was cheap material. It's absolutely disgusting what people can do nowadays by getting money from customers. It's a disgrace that they allowed to advertise on Google.

I have also had a bad experience with Martha Lonon. Do NOT buy anything from them. Extremely poor quality, not what they advertise, and not the size. Cannot return and get a refund as bought on a promotional sale, which most things are.
DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE.

Zero stars !!! Beware the goods this company displays on its website are NOT what you will receive as I found to my cost!
They are not even an English company
Avoid at all costs - be warned !

Everything about this company stinks!! They have ripped me off for £59 & seems like there is nothing I can do about it!! They sent me a jacket after I waited for weeks. It was far too small. I ordered large. They would not send me a return label so I'm stuck with this crap!! Please stay well away from this ripoff company 😤

Had a terrible experience with this company just to clarify your rights on returns please read.
"Items purchased during a sale can only be exchanged... or a voucher."
Illegal: If you change your mind on a sale item bought online, you are entitled to a full cash refund (excluding return shipping) within 14 days, not just a voucher.
"The cost of return shipping is borne by the customer" (for faulty items).
Illegal: If an item is faulty, damaged, or not as described, you should not have to pay for return shipping. The seller must cover this or provide a prepaid label.
I was a fool and took a chance,They are advertising on Facebook.and Instagram. The coat i bought was a Jacket.The material is horrible and cheap.

paid for the casual shirt advertised. tried it on then put it in the bin