Martigo Reviews 287

Leo was an excellent representative and helped me change and update my booking. I would book through this company again. Thank you!

After SunExpress cancelled my flight, the travel agency Marti Go went above and beyond to support me. They provided excellent guidance and helped me find the next best available flight. I would like to express my sincere gratitude to Mr. Muhammed Acar, who demonstrated great expertise and advised me exceptionally well. I truly appreciate his dedication and outstanding service.

Quick response. Cherrie was helpful and immediately responded to my inquiry. The site is legit and offers good airfares. Easy too.

I was the first time I used this platform.
I had to change my initial flight and I discussed with Leo, he is really professional and everything was smooth, fast and easy!

Terrible experience, they took my money then refunded it after the plane ticket went up in price I was forced to pay much more for the same ticket

We recently booked a flight and, in a rush, my husband accidentally switched my first and last names on the ticket. We only noticed the mistake after paying, which caused immediate panic as we thought we’d lose the ticket or face high correction fees.
We called the martigo helpdesk right away, and thank goodness we were connected with Mr. Muhammed. He was professional, understanding, and incredibly fast. He quickly verified the details and managed to fix the name and surname order for us without any hassle.
We are so relieved and very happy with the service we received. Mr. Muhammed turned a potentially stressful disaster into a simple, quick fix. Excellent support!

Although it was my first experience with MartiGo, Mr. Nazım ensured that I was fully satisfied with my ticket purchase. He patiently responded to all my questions, resolved the technical issue calmly, and handled every detail, including my seats. I sincerely appreciate his assistance.

Handled my query immediately and the outcome was all I could have hoped for. Great service!!!

very good price compared to other website,
very good after sale service when I had to change flight schedule because of company changes

I tried to add a checked bag during the booking process, but the martiGO website didn’t allow me to complete the payment. Later, their support team told me I could only add one 23kg bag for €294 — almost the price of another ticket on my €500 flight!

This is completely unreasonable and feels like a hidden fee. If the system doesn’t let customers buy baggage during booking, we shouldn’t be penalized afterwards with such an outrageous cost.

Very disappointing experience. I wouldn’t book with martiGO again.

We reached to Martigo and Mr Nazım helped us. We requested to change urgently my mother's ticket. He helped us very politely and friendly. I do appreciate for his prompt reply and carefully listening.

Responsive and professional service. I recommend.

They offer a cheaper price than other OTAs, but after you book, they contact you saying the price has increased just while you were booking and asking for additional payment. It's a scam.

I wanted to thank to hardworking people at your company. They were very kind and eager to help

Quick responses, no extra hustles! And their agent was very polite and super helpful!

Absolutely recommended!

MartiGO called us at 2:00 AM regarding a booking issue. While the call was legitimate and related to an actual travel booking, calling customers at 2 AM is absolutely unacceptable and unprofessional.

Regardless of system glitches or booking problems, there is no justification for contacting customers in the middle of the night. This caused significant alarm and stress, as receiving calls at such hours typically indicates emergencies or scam attempts.

MartiGO needs to implement proper boundaries for customer service hours and respect that customers have reasonable expectations about when they can be contacted. A travel booking issue can wait until normal business hours.

Amazing customer experience by Leo, totally solved my request in no time !
Thank you!

Helpful, uncomplicated and fast!

Leo is great! Helped me politely and fast!

Flight was confirmed quickly after booking. The airline then cancelled one leg of the flight, and martiGO refunded the full amount within a couple of days without hassle. I would book again when given the option.