The team that handled my case was excellent! With the difficulties that arose, they processed the problems very well. Thank to Manager Mark and his staff Bryan for going above and beyond to address my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I waited until the day of my flight to realise I didn’t have my tickets and had no emails with information. Thankfully martigo had WhatsApp support and Cherrie sent me the details and what steps I nee... See more
Very satisfied with the service! I travel frequently and have often experienced issues when booking tickets – either with the payment or during online check-in. Yesterday, I purchased a ticket throug... See more
Cherrie was very helpful when I needed help changing flights. She answered all my questions and handled the process with care and conciseness. Would definitely book through martiGO again!!
Company details
Written by the company
martiGO is a brand of the Tribus Business ltd. which offers you more than 90.000 content customers and an expertise of more than 40 years in the travel business. We offer regular flights, low cost flights, charter flights and the last remaining seats. Since our flight portal compares 540 Airlines, we can guarantee you the best cost effectiveness. martiGO supports you in three different languages, whereby we also offer an individual consulting by phone. No matter if you are on your way to the airport or spontaneous in the middle of the night - we provide our services as usual! For further questions or feedback please contact us anytime by mail service@martigo.com.
Contact info
Quellenstrasse 72/3, A-1100 Vienna, 1100, Vienna, Austria
- +1 3322081424
- service@martigo.com
- martigo.us
4.2
Great
360 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to book
14 February 2025
Reply from martiGO
Thank you for your positive feedback! We are glad to hear that you found our booking process easy. We hope you had a pleasant experience with our service. Thank you for your support!
best regards
martiGO Team
I called in because I made a mistake on…
I called in because I made a mistake on my reservation and spoke with Mark who was AMAZING. He was able to correct my information. He also reverified my booking confirmation to make sure everything was correct and he was also very kind. Great customer service!
13 February 2025
Unprompted review
Reply from martiGO
Thank you for your feedback! We are delighted that Mark was able to assist you so well and correct your information. Our goal is to provide excellent customer service, and we are pleased that we met your expectations. We hope you enjoy your reservation with us and look forward to welcoming you back soon. Thank you for your trust!
best regards
martiGO Team
Reply from martiGO
Thank you for your feedback! We are glad to hear that you found the process really easy and fast. If you have any questions or concerns, please don't hesitate to contact us. We are here to help.
Best regards
martigGO Team
This company seems like a total scam
This company seems like a total scam. No confirmation email, then asking for more money or my flight won't be booked. Two times. This is absolutely ridiculous. Are they even a real company??
8 February 2025
Unprompted review
Reply from martiGO
We understand your frustration and sincerely apologize for the inconvenience.
In some cases, airline fares change or ticket availability updates after the initial booking attempt, which may require a fare adjustment before final confirmation. If you did not receive a confirmation email, please check your spam/junk folder or reach out to our customer support so we can assist you immediately.
We appreciate your patience and would be happy to resolve this issue as soon as possible.
Best regards,
martiGO Team
Easy and fast booking
13 January 2025
Reply from martiGO
Thank you for your positive feedback! We're glad to hear that you found the booking process easy and fast. We look forward to assisting you with your future travels!
Best regards,
Martigo Team
The Egyptian authorities didn’t let me…
The Egyptian authorities didn’t let me board the plane and martiGO took more than 75% of my booking amount.
6 January 2025
Reply from martiGO
Thank you for your feedback. We deeply regret the inconvenience you experienced with your travel plans.
Please note that in cases where passengers are denied boarding due to specific regulations or requirements set by the authorities, airlines and travel agencies are bound by their policies regarding refunds or penalties. Unfortunately, such deductions are determined by the airline's rules, and as a travel agency, we are required to adhere to these terms.
If you would like, we can provide you with detailed documentation regarding the charges and assist you in addressing this further. Please feel free to reach out to our support team for assistance.
We sincerely apologize for the situation and thank you for your understanding.
Best regards,
The Martigo Team
Issue Resolved Thanks to Excellent Customer Support
They provide incorrect information about flights, and when I reached out to support, they kept repeating that they had contacted the airline and merely apologized for the mistake. I ended up paying more because of the wrong information they displayed.
When I purchased the ticket, the return flight baggage allowance was clearly shown as 25kg, which is why I chose Martigo over the airline’s website—even though it was cheaper there—to get the extra baggage allowance.
-------------
Update:
The customer service followed up on the issue and resolved it, and I am very grateful for their support.
3 January 2025
Reply from martiGO
We understand your frustration and sincerely apologize for the inconvenience caused. Please be assured that we are in direct contact with the airline and are currently awaiting a final response regarding this matter.
As a booking platform, we act as an intermediary and must rely on the airline’s confirmation for any discrepancies related to baggage allowance or other ticket conditions. We are actively following up with them and will update you as soon as we receive a definitive answer.
Thank you for your patience and understanding.
Best regards,
Martigo Team
Review for MartiGO App
Review for MartiGO App
I recently purchased a flight ticket and downloaded the MartiGO app, hoping to easily manage my booking. However, I couldn’t find my flight details in the app, which made the whole experience frustrating and concerning. At one point, I even thought it might be a scam. I ended up having to email customer service to request my PDF tickets. Thankfully, I did receive them, but the whole process was unnecessarily difficult. The app is not user-friendly and feels outdated, which makes it seem unreliable. Overall, I would not recommend using the MartiGO app for managing your flight bookings.
8 January 2025
Reply from martiGO
Thank you for your feedback!
We understand your frustration and would like to clarify the situation. To view your booking in the MartiGO app, it is necessary to log into your account first and make the booking directly through it. Unfortunately, it is technically not possible to retroactively link bookings made without logging in to your account.
We are continuously working to make our app more user-friendly, and we’re sorry to hear about your experience. Thank you for bringing this to our attention, your feedback helps us improve. If you have any further questions or concerns, our customer service team is always here to assist you.
Best regards,
martiGO Team
Best price and best service ✌😎
Best price and best service ✌😎
I'm recommending for everybody 👍
31 December 2024
Reply from martiGO
Thank you for your amazing feedback!
We’re thrilled to hear that you enjoyed our service and found the best prices with us. Your recommendation means the world to us, and we look forward to assisting you again soon!
Best regards,
martiGO Team
I bought tickets with martigo a couple…
I bought tickets with martigo a couple of times already and had no issues.
29 December 2024
Reply from martiGO
Vielen Dank für Ihr Feedback!
Es freut uns, dass alles zu Ihrer Zufriedenheit funktioniert hat. Wir arbeiten stetig daran, unseren Service reibungslos und zuverlässig zu gestalten.
Wir freuen uns darauf, Sie bald wieder unterstützen zu dürfen!
Mit freundlichen Grüßen,
martiGO Team
The process was very simple
The process was very simple. But I couldn't choose the seat. I would like that feature in the future.
Nevertheless it was a goos experience overall.
29 December 2024
Reply from martiGO
Thank you for your valuable feedback!
We’re glad to hear that you found the booking process simple and had a good overall experience. Regarding the option to choose a seat, we appreciate your suggestion and will certainly take it into consideration as we continue improving our services.
We look forward to serving you again in the future and providing an even better experience!
Best regards,
martiGO Team
Customer service - a painful process
I booked a flight for two people Zurich-Cairo. In the martiGO system, I can't make a seat reservation, so I asked via customer service. First the rep denied the service, on my insisting (and payment) she booked only one, then on my insisting again, she sends me a payment link valid for one hour at 22:30h Sunday night. So having booked the flight two weeks ago, I had no ticket and no information.
Update: after 2 weeks of back and forth, other client service reps clarified the booking and sent me the reservations, plus contacted me by phone
25 December 2024
Reply from martiGO
Thank you for your feedback.
We have contacted you and clarified the situation regarding your booking and seat reservations. We hope that the issue has now been resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are always happy to assist you.
Best regards,
martiGO Team
The final price promised was around 740…
The final price promised was around 740 Euros
But I have been charged 804 Euros.
27 December 2024
Reply from martiGO
Thank you for your feedback.
We would like to inform you that your booking was completed in a different currency. The total price, including all charges, is always displayed on the right-hand side throughout the booking process for your reference.
If you have any further questions or concerns, please feel free to contact us at service@martigo.com.
Best regards,
martiGO Team
Fast and secure buying process.
2 January 2025
Reply from martiGO
Thank you for your feedback!
We’re delighted to hear that you found the buying process fast and secure. Providing a seamless and reliable experience is our priority, and we’re glad we could meet your expectations.
We look forward to assisting you again in the future!
Best regards,
martiGO Team
I have booked a Business fligth and the…
I have booked a Business fligth and the confirmation showed outgoing in Business and Inbound in economy.
This is what I would call triky publicity.
I have asked for refund and been confirmed full refund. Still waiting
2 January 2025
Reply from martiGO
Thank you for bringing this to our attention.
We would like to clarify that your ticket was immediately canceled after the system error was identified, and a full refund has already been processed. Please allow a few business days for the refund to reflect in your account, depending on your payment method.
We sincerely apologize for the inconvenience caused and appreciate your understanding. If you have any further questions, please don’t hesitate to contact us.
Best regards,
martiGO Team
last minute flight and everything…
last minute flight and everything worked out great. thank you
21 December 2024
Reply from martiGO
Thank you for your kind feedback!
We’re delighted to hear that everything worked out smoothly for your last-minute flight. Providing a reliable and seamless experience is always our priority.
We look forward to assisting you again in the future!
Best regards,
martiGO Team
The page was stuck at many junctures
The page was stuck at many juncture. I was terrified it couldn't be completed. If so, it would have been very distraught as I have bought other sectors. Imagine what ordeal it will put me through if the tickets i was buying at your site failed? No help line of any sort available either. Phewwww...
21 December 2024
Reply from martiGO
Thank you for sharing your experience with us.
We sincerely apologize for the difficulties you encountered while booking your tickets. Technical issues like the ones you described are certainly not the experience we aim to provide. We understand how stressful it must have been, especially given your other travel arrangements.
We are continuously working on improving our platform to ensure a smoother booking process. Additionally, we will evaluate how we can enhance our support channels to provide more immediate assistance when needed.
We appreciate your patience and understanding and hope to provide you with a better experience in the future. Should you have any further concerns, please don’t hesitate to reach out to us.
Best regards,
martiGO Team
Reply from martiGO
We’re thrilled to hear that you found the best price with us. Offering competitive prices and great value is our top priority.
We look forward to assisting you again in the future!
Best regards,
martiGO Team
Revolting
At the time of purchasing the ticket, the App was faulty. My name was wrong. I didn't board and I wasn't reimbursed because I have a leg fracture and I lost my only money
5 December 2024
Reply from martiGO
Thank you for reaching out to us regarding your recent experience.
We have thoroughly reviewed your case and found that the name entered during the booking process was provided by you. Our system does not alter names, as all booking details are entered directly by the user.
We deeply regret the inconvenience this situation has caused, especially considering your circumstances.
We truly appreciate your understanding and hope to provide you with a better experience in the future.
Best regards,
martiGO Team
Reply from martiGO
Thank you for your great feedback!
We’re delighted to hear that you found our customer service fast and efficient. Providing a smooth and hassle-free experience is our top priority, and your kind words mean a lot to us.
We look forward to assisting you again in the future!
Best regards,
martiGO Team
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