Marvel Property Solutions Reviews 111

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Marvel attended the property to look at a blocked kitchen sink. Their ‘engineer’ was literally there for 5 minutes and said he couldn’t unblock it with rods….so that cost us £120. Marvel then provide... See more

Rated 2 out of 5 stars

Did not consider the service to be value for money. I believe their labour cost are expensive. Also, I was asked to send in pictures showing the problems I had and my expectation was that some remote... See more

Company replied

Rated 2 out of 5 stars

Nothing but problem with this company since I had my heating system put in. It appears nobody actually knows what's going on and can do a proper job extremely frustrating a year on n still not resolve... See more

Rated 5 out of 5 stars

Brilliant service from Marvel Plumbing. They came and sorted out my boiler straight away with no fuss. I have now used them a couple of times and they have always been very reliable. In fact one th... See more

Company details

  1. Heating service

Information provided by various external sources

Marvel Property Solutions are your everyday heroes! The core focus of the company is based on “Changing People’s Perception of Plumbers” We cover everything from simple repairs to full central heating installations; including boiler servicing and maintenance, breakdowns and repairs. As boiler installation specialists we can offer extended 7-10 year guarantees on Vaillant, Worcester and Viessmann boiler replacements, and finance options on new boiler installations. Friendly and helpful office staff are available Monday–Friday, 08:00-17:00 to answer all your calls. Our electronic systems enable us to get invoices, estimates and certificates out on the same day as our visit – no chasing engineers on their mobiles! Our foundation is in our team of fully qualified and insured gas and heating engineers working throughout London. Each of our engineers has been trained in-house, not just in their Gas Safe qualification but also in our core culture of delivering ‘wow’ customer service.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

111 reviews

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Rated 5 out of 5 stars

Excellent Company

Responsive, helpful and informative service

17 December 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thank you for taking the time to leave a lovely review. Have a wonderful Christmas

Rated 5 out of 5 stars

Scott is 100 %

12 December 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thank you, Scott was so happy that you took the time to leave this review with him in mind

Rated 5 out of 5 stars

Love these guys

Love these guys, always arrive on time, always polite, friendly and professional. Annual service for boiler and cylinder to keep it running effiently and reliable.Once the job I booked is done they always ask if their is anything esle they can help with. Thank you.

12 December 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Jan, you have been a customer for such a long time, your support and loyalty are more appreciated than you can imagine

Rated 5 out of 5 stars

One of the good guys.

Quality engineers, always polite, knowledgeable and a nice company to deal with. - One of the good guys.

6 December 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Raph, thanks so much, serving professionals such as yourself is always a pleasure

Rated 5 out of 5 stars

First time using Marvel Property…

First time using Marvel Property Solutions. The engineer was polite, thorough, and took the trouble to explain what he was doing. He was additionally helpful in offering information about another appliance indirectly related to the boiler, central heating and gas check he was there to service.
All online completion paperwork was received within hours of the engineer leaving.
I am happy to recommend this company.

2 December 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Judie, So pleased you found our service worthy of reccomendation

Rated 5 out of 5 stars

Always attentive

Always attentive, professional and efficient. Have used multiple times

21 November 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Matt - always a pleasure

Rated 5 out of 5 stars

System noise

identified problem quickly and carried out remedial work. Friendly and efficient.

25 September 2018
Unprompted review
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Reply from Marvel Property Solutions

Thanks for taking the time Gary - hope you are safe and warm

Rated 5 out of 5 stars

Excellent plumbers

Excellent plumbers, quick, clean and friendly team. No fuss. They keep you informed about job progress at all stages of the job. Great team.

17 September 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

thanks Theresa, communications is what it's all about

Rated 4 out of 5 stars

Good technical knowledge

Good technical knowledge, responsive and on time. Would use again and intend to ask if they have a maintenance contract.

6 September 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

thanks Chris, we pride ourselves on our skilled team

Rated 5 out of 5 stars

Great company to work with.

Great company to work with.

I called for an Engineer on Friday afternoon, to plumb in my new washing machine, and one turned up on time Saturday morning. He did an amazing job. He even prepared the under sink shelving to fit the U bend piping.

I highly recommend Marvel Property Solutions

14 August 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

thanks Pere - aim to please

Rated 5 out of 5 stars

Excellent service

Excellent service! The engineer got to the root of the problem within minutes of arriving at my property, he came up with a solution that no-one had thought of before and 2 days later the plumber came round and carried out the work. It took 2 hours and the problem was completely fixed!
I can't recommend Marvel enough, their overall quality of service was impressive - from answering calls, responding to questions and having enthusiastic and skilled plumbers on hand. I will be using them again for any future plumbing work that I need.

12 August 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Stephanie, so pleased that you're safe and warm

Rated 5 out of 5 stars

Fantastic Company

Helpful, informative, wonderful.

29 July 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Gideon - that's how we aim to be different from other plumbing and heating companies :)

Rated 2 out of 5 stars

Bad communicators who charge for every…

Bad communicators who charge for every little visit.

26 July 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Hi Sean, as per our emails and our notes here i can see you weren't in for our drainage team for the appointment , and when we managed to speak you had made alternative arrangements. All your feedback from our conversations has been taken on board, thank you for taking the time with our conversation

Rated 5 out of 5 stars

Thank you Marvel

The engineers I have met from Marvel are punctual, courteous and always ready to tell me about the work they are doing. The admin team respond quickly to any inquiry or comment I have made.
Thank you Marvel

25 July 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thank you Karin - we aim to serve our customers professionally and speedily

Rated 5 out of 5 stars

Rapid response

Rapid response. Good service. Clean and tidy. Friendly.

18 July 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Mark, Always delighted to be of service

Rated 1 out of 5 stars

No interest in problem, just want your money.

I had a diagnostic visit charged at £85 - vat was added but not advised at time. I knew the problem and wanted to know if they could fix it. All he did was send off email to see if they had special part and to follow up. I have heard nothing from them about the problem except a reminder to pay invoice for, quite frankly, no work at all. I won't be using or recommending this company again.

22 June 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Hi Jane, I've reviewed your job in detail and can see you were advised that you needed to clear your loft so we could access your pump and that we advised you same day on email at 2.24pm that you needed to purchase a shower control rail. I'd be happy to close the loop on this for you, please feel free to call me on 0208 419 8833 so we can resolve for you. Lisa

Rated 5 out of 5 stars

Great Service, Nice People!

Marvel do a thorough job and a great price. Thanks so much for all of your help.

15 June 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Rob - efficiency and cost effective - we like that :)

Rated 4 out of 5 stars

Marvel's plumbers were very good

Marvel's plumbers were very good - well prepared and thorough. They reviewed the situation and I completely trusted that they were going to do the right thing for me and solve my problems. They were quick. On the first visit they identified the need for special parts to be ordered. Unfortunately they also bought the wrong valves after quick look not noticing at first that special ones were needed. Second visit fixed everything!
I found the office to be a little less responsive - I had to chase for information on the parts.

8 June 2018
Unprompted review
Rated 5 out of 5 stars

Marvel is now my go-to for plumbing…

Marvel is now my go-to for plumbing issues. They are efficient, transparent, helpful, considerate and competitively priced.

7 June 2018
Unprompted review
Marvel Property Solutions logo

Reply from Marvel Property Solutions

Thanks Joel, glad we could help

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