Marvel Heating & Renewable Energy Ltd Reviews 325

The heat pump has been in for a month now and is working well, with a nice ambient temperature in the house and lots of hot water. The sales and survey appointments happened as planned and the work was completed on time. The process was managed smoothly and I am happy with the result. My only criticism concerns the finishing off - the pipes to outside were left without foam to fill the gaps and without a cover so someone had to come out a week later to make it good. He managed to drop splodges of foam on the fan unit outside so it is now stained with yellow.

We had a heat pump and solar panels installed at the beginning of this month.

From the start, the service from Marvel was exemplary. We had a meeting initially to explain all the aspects of the installation. The people who did the installation - over only three days - were polite, friendly and professional. The quality of the workmanship is extremely high and we are very happy with everything.

They pay £500 for a positive review after installation. I was offered this by one of their salesman, Ian Ronson today. Crooks! p.s. I'd be happy to remove this review if you transfer the £500. I can send you bank details if you agree 🤣

Had 8 solar panels installed on roof. Installation guys are great. Wish I could say the same for the office. Will not ring you back, had to constantly chase to get a response. They let themselves down on this, shame!

Disappointing experience with this company. Positive initial assessment of my house re heat pumps, but then survey result showed the property (which is large) could not be heated unless expensive modifications were made to electricity supply. I had no objection to paying £200 for a full survey but do object to not being shown or given a copy of this survey for reference, and follow up messages to the company being ignored.

Pleasant surprise our heat pump has worked very well all winter it seems to be a good investment so far. I am now understand how my house can be one temperature throughout the day and its quite cosy to be fair. I had a few issues learning to use the controls but Dwayne has been very helpful in guiding me up to speed. Thanks Guys

So, installing an air source heat pump isn't an everyday purchase, so you want to get it right and deal with a professional, competent and trustworthy company.
If that is what you are looking for, look no further than Marvel Heating.

From initial contact, to scoping meeting, to technical walk through Marvel were professional, knowledgeable and extremely courteous (note - this was three separate individuals so it wasn't just one good guy making an impression).

Following on from agreement, the installation process was really smooth and the guys, who are employed by Marvel and not subcontractors, finished within the anticipated timescale without issue or compromise. We are having our bathroom revamped next year and they even installed the radiator of our choice, which required moving it to another wall within the job, which means that next year the system will not need draining to do this work !

So impressed are we with Marvel, that we are now discussing Solar panels - once you find professional, local (ish) contractors why bother trying to better that experience. Top draw service !

The representative, Nigel, was very knowledgeable and confident with clear advice when surveying our 300 year old house. He made the whole process smooth and stress free with clear recommendations. Application for the government grant also went smoothly and the pleasant workmen were very tidy throughout, with materials arriving to schedule. After completion, they described how it worked and contacts if a problem, but the bonus of having increased system water pressure was particularly welcome as we are at the end of a private water pipe line which affects our pressure.
The end result of constant warmth controlled by the thermostats is fantastic, plus no more oil and large tank in the garden! The heat pump was also highly recommended by our Swedish friends

Solar Panels fitted six months ago still waiting for the installation number despite numerous promises. Do not use this company under any circumstances we have wasted thousands of pounds and still awaiting a certificate number.

We had an issue with our heat pump, installed under two years ago, where the hot water was working fine, but the heating was not being triggered. Marvel sent out an engineer the same day they were notified.
Long story short, a replacement heating pump was identified as necessary and ordered (under warranty), arriving a few days later. This was promptly installed, and our system is back up and working.
The level of after-sales care was every bit as good as that received during the initial installation.
Particular thanks to Dwain, who ensured things moved along promptly. We are most grateful.

Contacted out of the blue. Saying here was my guarantee .. Wasn’t sure which address as we are having heating installed 2 properties . Could be a guarantee so tried 2 postcodes None of those so assumed was a scam very odd how do they have my details ? They have responded but now I have to waste time contacting them .. I’m concerned more contact means they have my details 2 months on no problems

Our initial meeting with Marvel Heating was clear and comprehensive - much more so than any of the other companies who provided us with quotes. This gave us confidence from the start. Marvel was very competitive on price. The installation was efficient and trouble free. I particularly appreciated the way in which the electrician (James) found the best way to run the cables so that they were completely hidden, and the help he gave me to set up and understand the Sunsynk App. I would happily recommend Marvel heating to anyone who wishes to install Solar panels (which should be everyone!).

Enquired once. Now I'm called 5 times a day every day. Have messaged asking to stop.but they continue. Have had to block call using TruCaller

Work done quick I had a heat pump and solar batterie put in work was done neat and tidy staff were very good and helpful in every way

A Fully professional company from start to finish. Everything was carried out to a Excellent standard even attention to detail was observed at all times.

I cannot praise marvel enough. There was a seamless transition from design to review to installation and clear up. As I was not used to this competence, I phoned on occasion to pay the instalments. As expected the company were highly professional and friendly. Not only were marvel excellent in their work they were very competitive in price. This is a company everyone should consider for a heatpump installation.

We used Marvel to install our air source heat pump and their advice and installation were faultless. So it made sense to use them again for the battery and EV car charger as well. As before, their communication and professionalism were outstanding: we are very happy with all that Marvel has done.

Everyone I spoke to and met from Marvel was friendly, courteous and helpful. The workmanship was excellent, the installation process was swift and the team of installers was most proficient. Problems encountered on site were dealt with efficiently and helpfully. Now my Ecodan air source pump is working perfectly and I am very pleased and satisfied with how well it performs.

The whole experience was very excellent. Adam, the salesman did a brilliant job explaining how the process would work. He produced a comprehensive quote.
The work was carried out to specification and price.
After a year an engineer was booked to do the annual service - again very comprehensive. He also give me help setting up the WC mode on the Mitsubishi control pane.
I would fully recommend Marvel.

We had solar / batteries/ heat pump installed end of January 2024. Previously had gas central heating. Have found Marvel to be really knowledgeable and professional at all stages. We've found our system to be a significant upgrade on what we had before and we never run out of hot water unlike previously. House is nice and warm. Solar provided surprising amount of power even in February (in Bolton) on bright days. Immediately noticed bills lower and expect this to improve over the summer as we now move to an import/export tariff. Installation was a really good experience and the team were so friendly and professional. The few settling in issues were quickly and efficiently dealt with. Overall so pleased we've gone ahead and would not hesitate to recommend Marvel Heating. Thank you !