Mashreq Reviews 724

Very bad bank , too much hidden charges, customer care staff dont know there own product , I have got intrest and over limit fees on febrwery month , after 5days I paid all amount , and next statment also same intrest and over limit fees , l ask them they toald me this is the terms and conditions
My mobile no :0506932382

"I previously filed a complaint regarding this issue, and the customer service representative informed me that it falls under the bank's terms and conditions."

Worst banking experience, Worst customer care. Even staffs have no idea about their own products. Waited two weeks and finally decide to close account even it cost 105/-.
After reply from Mashreq:
You might have not noticed that I mentioned worst customer care experience. For the last two weeks I have been talking to your customer care executives, chatting...

I have had multiple frustrating experiences with Mashreq Bank, which have completely eroded my trust in their services.

Previously, during my loan top-up, the agent presented me with an EMI structure that was completely different from what I ended up receiving.

Currently, during the buyout process, they tried to convince me to stay by claiming they’d offer me a better deal. However, I had already lost my trust in the bank due to their repeated unethical behavior. This time, they deducted an extra amount. While the 1% principal amount and 5% VAT were correct, the original principal amount deducted was more than expected. When I approached support via chat, they acknowledged the discrepancy but advised me to visit a branch. At the branch, they raised the concern but I didn't get a response. When I called the helpline, they shared a link for dispute resolution, meaning I had to start the same cycle again.

I lost around 1200 AED, but overall, it is incredibly disappointing when a financial institution behaves in such a deceptive manner, especially when customers rely on them for fairness and transparency. I strongly recommend that others be cautious when dealing with Mashreq Bank and verify all calculations and agreements meticulously to avoid falling victim to their practices.

Good afternoon. I am writing to share my unpleasant experience of interaction with Mashreq Bank. I have been using the bank for several years and recently the need for an international swift transfer arose. On February 12, 2025, I made the transfer. On the same day, the transfer status changed to “correspondent bank” and since then (for almost a month) the transaction has not moved, the balance has not been returned. I came to a bank branch where the employee told me that he had filled out an application and they would contact me (he didn’t even give me the reference number for this application). For a week no one has contacted us. Afterwards, I filled out a request in the chat in the application, which continues to this day. At first they told me 1-2 business days, after that it was 4-6. I really hope that the mashreq bank employees will pay attention and make efforts to correct this problem. Thank you!

Im supposed to received money from other bank but till now I havent received anything!!! I am at the mall waiting for hours so I can withdraw the money but nothing!!! The customer service is also useless!!

I have initiated local bank transfer but its still pending for 48 hours now, i have called twice and raised complaint and when i followed up today the customer service mentioned there were no complaints.. Until now the Money never transferred or reflected back to my account.. Very bad experience and i lost my trust on this bank

I am out of the country and all my account blocked I can’t use my card and now I am at the hotel waiting them to unlock my card I can’t go out really the first thing I’ll do I’ll close my account once I reach Dubai Mashreq bank that’s really bad

I wish there's option for 0.00000000000001 percent trust on this bank 🚨 Warning about Mashreq Neo Bank!

I’ve been facing significant delays with my local transfer, initially promised to take 24 hours. It’s now been over 27 with no clear update from customer service. I was told there might be restrictions from the central bank, but that doesn't explain the lack of communication.

If you're considering using Mashreq Neo Bank, be cautious! You might encounter similar issues.

Mashreq Bank is the Worst Cheating Bank I have ever seen in my life through my bad and worst experience with Mashreq Credit Card Cheating Scam.
Because i have more than 10000 aed in my account and they blocked my account with out any reason now we call to customer care and he said visit our branch and we visit the branch he said check online only because i dont do anything.now im tired and i lose my Money. 10000 aed is a very big amount for me.please avoid this bank because this a scamers.

Worst banking experience. I send money back home thru quick remit last Feb 10 , 2025 . Until this moment money was not received by the beneficiary . I been following up since the day 1 to find out what is the issue and they cannot answer the only answer you will get from them is they will find out and get back to me .first time i use this platform and never recommend .

The least service you can request for you will not find it at this called bank ! No customer service no follow up no answer, no way to even contact them ! You open an account and try to close it and then you are stuck with them! No way to cancel! Tricky way to keep you fined with penalties if you have below amount in your account! And when you want to close your account ! No way to do it

Mashreq Bank is the Worst Cheating Bank I have ever seen in my life through my bad and worst experience with Mashreq Credit Card Cheating Scam. I wonder how Central Bank is allowing Mashreq Bank to cheat us legally like this. Whatever bill they post, we need to pay on time. If we don't pay on time, our AECB Score gets affected, and we are considered as Default Payers. We are unable to question or reason them, rather we need to bear this nonsense for the bank's mistake.

INCIDENT: We got a call from Mashreq Credit Card sales agent mentioning it as the best credit card with Weekly Offers, 1000 AED Bonus, Easy & Flexible Payment Schemes, etc, etc. We accepted and got the Credit Card with 27,000 AED Credit Limit. We paid the minimum amount (3.75%-4.0% Interest Rate/Month of the Total Outstanding Amount + 5% Minimum Outstanding Purchased Amount) for the first 2 months and they told we will get a Cashback of 1000 AED if our credit card transaction crosses 8000-10000 AED. At the end of third month, one evening around 7 or 8 PM, we received an SMS of 1000 AED Credit in the Mashreq Credit Card as Bonus; and the very next day morning when we did another transaction, there was a 900-1000 AED missing from the same Credit Card. Generally for each and every transaction, we get a SMS as well as Email immediately, but particularly for this deduction of 900-1000 AED they didn't send any SMS or Email. Hence, we called the Mashreq Customer Service and spoke to 3 persons in a line, and they spoke in a rude unprofessional manner stating we are not supposed to pay the minimum amount and we need to pay the full outstanding amount of 26,000+ AED. When we asked the reason for asking us to pay the full outstanding amount and not minimum amount, they told in a blunt manner that Mashreq Bank has its own Rules & Regulations as well as Policies & Procedures and we have signed it and threatened us to arrange the amount from somewhere outside and close the card ASAP, else they will charge 3.75%-4.0% Interest Rate per Month on the Total Outstanding + 5% of Principal Amount as first bill and will charge a Debt Interest of 8.75% for the remaining Total Outstanding Amount as another bill in every single month as well as some charges on a daily basis. When inquired about the 1000 AED bonus which was credited yesterday, these Cheaters say that they credited 1000 AED bonus yesterday night and took back that amount as 8.75% Interest Charge on the remaining Outstanding Amount + some daily interest charges. What kind of Credit Card is this and how Central Bank is allowing them to operate and cheat us like this. Central Bank should look into this and take serious action on Mashreq Bank for this Cheating Scam.

Never Recommend Mashreq Credit Card to anybody nor use it Personally - Will have a Very Bad Cheating Experience and Money Loss if used Mashreq Credit Card.

The worst bank experience ever, None of the requests was fulfilled on time counting from the first day of the opening the account till closing. Even when you raise the request to close the account, they don't, while with the other banks if the account is 0.00 balance you can close on your request any time. Mashereq iterally force you to keep your account open and continue to charge service charge even after the request to close. Don't recommend to anybody, you will spoil all your nervous system.Even one star is too much for the Mashreq bank services

Worst bank ever in Dubai. No proper customer service to call or chat

Absolutely worst bank ever!! Would not recommend this bank! Stay away! They take your money for no reason from ur account and cant explain why. when u try to talk them them they are useless! No help!!!. They are Thieves!!!!!!!

Bad in customer service

I have been trying to obtain a No Liability Letter from Mashreq Bank for over a month after successfully closing my credit card. Despite multiple follow-ups and visits to the Full Service Branch, I have been repeatedly redirected to Phone Banking without any resolution. This lack of accountability and inefficient customer service is extremely frustrating and unprofessional.

I expected a reputed institution like Mashreq Bank to handle such a straightforward request promptly. Instead, I have been subjected to unnecessary delays and runarounds, wasting my time and effort. I strongly urge the bank to streamline their processes and prioritize customer satisfaction.

Mashreq Process
1. To close the credit card, just paying off the full amount won’t cut it—you’ll need to call customer care and ask them to cancel the installments. Of course, this comes with the added fun of paying 250 dhms per installment as cancellation charges. Once you’ve made those payments, your installments will be cleared. But wait, there’s more! The amount you just paid became overpayment, you’ll have to call customer care again to transfer the extra amount to your current account. After all this, you can finally request the card cancellation. All in all, expect this delightful process to take about two weeks.
2. So, your card is now closed—but here's the next hurdle: requesting a No Liability Letter. To do that, don’t even think about using your debit card for at least a week. Why? Because the account shouldn’t have any amount on hold, and the bank needs merchant clearance for each debit card transaction. Yes, even if the amount has already been deducted from your account, it won’t matter. I honestly don’t get how a debit card transaction impacts a credit card closure, or why merchant clearance is required when the money has already left your account, but hey—those are the Mashreq exclusive rules!
3. Don’t be surprised if you still get cashback credited messages after the card is closed. What happens to that cashback? Who knows.
4. Now you’re all set to request the No Liability letter—except, surprise! Only the soft copy option is available. But if you insist on a hard copy? Well, buckle up! You’re in for an exciting journey across various services and branches. Think of it as a treasure hunt, except the treasure is just a simple piece of paper. Enjoy the adventure!

Edit after reponse: 24/7 support is useless, inconsistent, full of false promises. Customer care doesn't even know that they don't have an option in mobile to request for a hard copy of the No Liability Letter. I'm fed up with your service. Waiting for this letter to initiate account closure. @mashreq, if you really need to improve customer care, go through the recordings of customer's conversations (if you are recording as you say in every call) where you see how bad your customer care is.

Chatbot is a joke. Not sure why its called a Chatbot as it has only options selection and template answers; the same I can get from other menu options available. To initiate another request in Chatbot, you should close the app and go back to the chat again.

Final response received after a month of my time and effort. In their own words "Mashreq is a digital bank. We provide only digital copies. Mashreq stopped issuing hard copies of No Liability Letter. You can take colour copy if you need it." When asked about stamp and signature, I am told stamp is already there printed in digital copy and signature is not required.