Masorini Reviews 

4,794
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I purchased DEO BLACK AND GOLD sunglasses order number ML 1340, paid on line, several weeks ago, when I inquired as to delivery date, no response other than an e mailed saying CONFIRMED? Cant get the... See more

Rated 1 out of 5 stars

Purchased items 15 May 2020 Received 1 pair of shoes in one delivery. Received 3 shirts in another delivery. 1 pair of shoes still not received 45 days later. Emailed Masorini and replies com... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate site which is aesthetically pleasing overall, although slightly simple (not necessarily a bad thing!). I would have enjoyed seeing more photos of the actual products besides the sin... See more

Company replied

Rated 2 out of 5 stars

Ordered a shirt, it arrived soon enough so that was good, however the quality wasn’t good, stitching shoddy, loose threads around button holes. Cheap end Chinese type quality , thin fabric, tried to r... See more

Company replied


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2.6

Poor

TrustScore 2.5 out of 5

5k reviews

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2.6

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(4,794)

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Rated 1 out of 5 stars

Never received my order

I purchased DEO BLACK AND GOLD sunglasses order number ML 1340, paid on line, several weeks ago, when I inquired as to delivery date, no response other than an e mailed saying CONFIRMED? Cant get them on the phone. I believe at this point, that I will never receive my sunglasses and Masorini has kept my money, very sad, as this did not have to happen.

2 April 2021
Unprompted review
Rated 1 out of 5 stars

scammers

i purchased one item from them (lucky) a shirt . on site they wrote cotton and pollyester

item came after nearly two months and was 100% polly!!!

they have a return policy witch basically says you will have to pay a lot of money to return the item and will take long time so just take 75% from what you paid and take it as coupon to buy something else/

went for it ///been a month and ten days still did not get tracking number !!!

19 February 2021
Unprompted review
Rated 5 out of 5 stars

A long way to satisfaction

My sunglasses were coming a long way to NZ. Masorini kept me informed and reassured me of the transit process. I was greeted ahead of time with a pair of stylish glasses. A case of under promising and over delivering. Very satisfied customer who will use their services again. Thank you John

12 January 2021
Unprompted review
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Reply from Masorini

Hi John!

We appreciate you for this great 5-star review. It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.

Have a fantastic day!

Rated 1 out of 5 stars

Really bad quality do not use this…

Really bad quality do not use this website

13 November 2020
Unprompted review
Masorini logo

Reply from Masorini

Hi Brett.

We would like to sincerely apologize for what you had experienced. Seeing that you didn't leave any references, we cannot pull up your account. Please allow us to help, send us an email at contact@masorini.com and we'll discuss what we can do to help.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service
A RIP OFF Company to be sure

26 September 2020
Unprompted review
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Reply from Masorini

Hi Pee! We would like to sincerely apologize for your negative experience in our store. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please allow us to help you out. You can also email us and we will get back to you promptly.

Rated 1 out of 5 stars

This website is a ripoff !

This website is a ripoff !
And they write fake revues !

14 September 2020
Unprompted review
Masorini logo

Reply from Masorini

Hi Andrew! All of the reviews here are legit and monitored by Trust Pilot so you won't be able to write fake reviews. I am sorry if you think of it that way. If you have any concerns regarding your order, you can send us an email at contact@masorini.com and we can discuss what we can do in order to help you out. Thank you.

Rated 1 out of 5 stars

Purchased items 15 May 2020

Purchased items 15 May 2020
Received 1 pair of shoes in one delivery.
Received 3 shirts in another delivery.
1 pair of shoes still not received 45 days later. Emailed Masorini and replies come back unhelpful. Tracker doesn't work. Excuses about COVID-19 causing delays. Not sure how when first deliveries arrived in 20 days.
Customer service is non existent.
Disappointing especially knowing I need to exchange for a larger size shoes.

Be warned

30 June 2020
Unprompted review
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Reply from Masorini

Hi Derek,

Firstly we want to apologize to you for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We are already working on rectifying this. Meanwhile, a staff member already sent you an email. Please check and respond once you received it.

Rated 2 out of 5 stars

Sweater purchase - no contact

Recently made a purchase of a sweater. Currently the website is blocking my access so I can't get the tracking number despite being 2 months after my order. Already raised a ticket to their support team but still haven't gotten an answer.

29 June 2020
Unprompted review
Masorini logo

Reply from Masorini

Hi Iago,

We would like to extend our sincerest apologies concerning all the issues that you have faced. We received all of your emails and we've already responded to it. It shows here that your item appears as delivered. We thank you for your patience in this matter.

Have a great day!

Rated 4 out of 5 stars

Good store and easy to use

Good store and easy to use. Hope the products are just as awesome!

15 June 2020
Unprompted review
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Reply from Masorini

Hi there, Tristan!

We would like to thank you for purchasing in our shop. We value customers like you. We are happy with the review you made.

Cheers to you!

Rated 4 out of 5 stars

I can't give them a 5 star review yet

I can't give them a 5 star review yet, since I haven't recieved the glasses I ordered but the product looks neat, sleek and fresh. I very much look forward to recieve my parcel

14 June 2020
Unprompted review
Masorini logo

Reply from Masorini

Hi Stefnir,

We are glad to know that you were happy with your order. Thank you so much for purchasing. Enjoy your order soon!

Have a nice day!

Rated 4 out of 5 stars

Definitely Recommend

The websites layout was really easy to follow and the products were displayed clearly and the descriptions were very readable. A very pleasant experience 😎🤘

10 June 2020
Unprompted review
Rated 1 out of 5 stars

Very poor service and never heard from…

Very poor service and never heard from them looks like scam for me.
Australia please aware to buy anything from them.

5 June 2020
Unprompted review
Masorini logo

Reply from Masorini

Hi Ali,

Firstly we want to apologize for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. Our account specialist already responded to your email. Kindly check and respond to them once you received it.

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