Mass Zone Reviews 30

Fast delivery, good price and communication, no complaints 👍🏻

Placed an order onnthe 6th of January. According to the company shipping usually takes 1-3 business days. Received an email on the 11th of January informing me that my order is delayed for an unknown reason and wil be shipped maximum within 3 business days. 18th of January still no news and guess what. None of the provided phone numbers exists. Send an email same day telling that i am opening a claim with PayPal. Received an email for refund through paypal next say. A TOTAL WASTE OF TIME. Try to avoid....

So far so good. 6 or so orders all arrived within a reasonable timeframe and good value for money.

Although I didn’t receive an email notification about the shipping of my package and it arrived a week late, I’m genuinely satisfied with the quality of the product and its price. Customer service could be improved, but the value and quality of their products are truly unbeatable.

Fast shipping, great product, great communication
I ordered several items from their store in Poland to France. Communication was great as they kept me updated and the order was shipped and arrived very quickly. Surprisingly fast and for that reason I will be ordering from them again soon. The products were perfect. Thank you so much for keeping the prices reasonable and shipping so fast!

This company is a joke,I've placed the order over month ago and nothing happened. I've tried to contact them several times and guess what no answer, they don't answer the phone, no reply to emails. I'm going to talk to my bank and charge them back, my advice "avoid "

I ordered from them in the past, and it was fine. This time, however, there was an issue with delivery. The tracking said "End of the day on Thursday" Then, at the end of the day it became "a delivery date will be provided as soon as possible" Where it stayed for more than a week. Obviously delivery issues can happen, and I wouldn't have held it against them, but when I tried to resolve the issue, I began to understand that it's because of companies like this that people default to using Amazon. My e-mails went unanswered, I tried calling, but only got voice mail, so I left several voice messages, but still no reply. As it stands, nearly 2 weeks after the item was supposed to be delivered, I haven't received the item, have no information about when I will receive it, or if I will, have no response to my calls and e-mails, and have no refund. Just a terrible and frustrating experience

I have purchased from them twice and the delivery and product were great

Ordered potassium powder from their store in Poland to Ireland. Communication was great as they kept me up to date and the order was dispatched and arrived very quickly. Surprisingly quickly and its why I will be ordering from them again soon. Product was perfect. Thanks so much for keeping prices reasonable and shipping quickly!

I ordered very expensive Omega3 pills. (4 bottles) payed around 350€.
After 8 months I opened last one and it was damaged. Few pills were open and they spilled oil all over the box, other pills were glued altogether and smell was disgusting. I report this to ther support and guy wrote me “it’s late for refund maybe hot weather in Croatia or shipping destroyed them”. Why would i open all boxes if I don’t need it? Guy on support was complete idiot. I told him I will make this review and He threatened me with lawyer. Stay away from this store.
My cousins also never received his ithem after few monts they returned him money.

It used to be good. But late since the website has been modified, it's very difficult to shop as an international buyer not speaking polish. Because there's a bug that the language of the website switches back from English to Polish language when ever clicking on any link on the page. Hope the issue will be fixed.

No delivery, no refund.
Bad quality, bad customer service

Great site to order in europe! shipping is mega fast and customer service is even better! thank you!

Very helpful staff, they delivered to Ireland quickly, also great products at great price,thank you guys 😁

Great service and reasonable prices!
The order (assuming) from Poland to Uk took few days! Highly recommended and will be using definitely in the future!

Very reliable (using DPD for their delivery) great products good price, cheaper than in Ireland thats for sure

Made few orders from them. Never have any problem/issue but last order was different. Whey protein inside was open/ damage. Contact them and they told me first courier made damage( box wasn’t damage but staff inside yes) and second I made damage packaging when open used knife. Don’t listen what I say. Not bother to contact back or resolve issue.

I've ordered from this shop 5 times already and I'm more than satisfied! The prices are very good and the variety of supplements is great. If you know what you're searching for you can also find very good quality supplements from smaller brands that will save you hundreds of euros during the course of a year. I have made orders both to Bulgaria and Italy and the shipping has always been very fast and reliable.

Great shop, good prices and fast delivery