Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... See more
Company replied
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See what reviewers are saying
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... See more
Company replied
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
Company replied
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... See more
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4.3
Excellent
538 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bit of a mix up with appointment but…
Bit of a mix up with appointment but chemist sorted and very helpful
7 May 2026
Reply from Masta
Hi Kirsty,
Thank you for your feedback. We’re sorry there was a mix-up with your appointment, but we’re pleased to hear that our pharmacist was able to resolve the issue and provide helpful assistance.
We appreciate your understanding and hope to welcome you back again in the future!
Best regards,
Lidia
MASTA
I visited MASTA- Reading for the…
I visited MASTA- Reading for the vaccination clinic . I found MASTA - Reading organised with the offer of slot appointments according to someone convenience. The staff is friendly and able to help. The clinical pharmacist in the vaccination clinic is also friendly and patient and able to give information about any vaccines.
3 June 2026
Reply from Masta
Hi Carmen,
Thank you for your wonderful feedback. We’re delighted to hear that you found our Reading clinic well organised and that the appointment system was convenient for you.
We really appreciate your kind words and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I was feeling very anxious about…
I was feeling very anxious about receiving my injections. However, Nurse Ivone was wonderful, she put me at ease immediately, and the experience was completely painless. I am so grateful for her care.
2 June 2026
Reply from Masta
Hi Jay,
Thank you so much for your kind words! We're delighted to hear that Nurse Ivone helped put you at ease and made your experience so comfortable and painless.
We really appreciate your recommendation and hope to welcome you again in the future!
Best regards,
Lidia
Nomad
Reply from Masta
Hi Adriana,
Thank you for your kind review!
We're so pleased to hear that you felt well looked after by our nurse and found our prices competitive. We really appreciate your feedback and hope to welcome you back again in the future.
Best regards,
Lidia
MASTA
Nurse very efficient and knowledgeable
Nurse very efficient and knowledgeable. Highly recommend.
1 June 2026
Reply from Masta
Hi Kate,
Thank you for your kind review!
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
Amazing nurse and so helpful
Amazing nurse and so helpful! Thank you ☺️ I used the clinic in Dublin!
13 March 2026
Reply from Masta
Hi Olivia,
Thank you so much for your lovely review!
We're delighted to hear you had such a positive experience at our Dublin clinic. We'll be sure to pass your kind words on to the nurse.
Best regards,
Lidia
MASTA
The gentle man that attended to us was…
The gentle man that attended to us was very patient, explained every process to me.
10 June 2026
Reply from Masta
Hi Amshawu,
Thank you for your kind review!
We're delighted to hear that you had a positive experience.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Nicholas,
Thank you for your review! We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Lidia
MASTA
Straightforward service with no…
Straightforward service with no deviations
The title is self-explanatory. The process of getting my travel vaccines was simple to see to completion, from booking it till seeing it done. The personnel was trustworthy, well-informed and professional. No complaints whatsoever.
12 June 2026
Reply from Masta
Hi George,
Thank you for your kind review. We're delighted to hear that you found the process straightforward from booking through to receiving your vaccinations.
We really appreciate your feedback and are pleased we could help with your travel preparations.
Safe travels!
Lidia
MASTA
Reply from Masta
Hi Graham,
Thank you for your kind review! We're delighted to hear that you found the booking process easy and that our team was friendly and helpful.
We appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Lidia
MASTA
The nurse was brilliant
The nurse was brilliant, she even lent me her phone when mine didn’t have reception to check about if my dad had had a reaction to the vaccine, and she phoned me after I’d left with extra information she’d found that I would find helpful. Will use Masta again.
11 May 2026
Reply from Masta
Hi Nikki,
We're delighted to hear that the nurse went above and beyond to support you during your appointment!
We truly appreciate your kind words and look forward to welcoming you back to MASTA in the future.
Safe travels!
Lidia
MASTA
Reply from Masta
Hi Jane,
Thank you for your kind review.
We're delighted to hear that you found our team helpful and knowledgeable.
We appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Caroline,
Thank you for your review! We're delighted to hear that you found the process easy and comprehensive.
We look forward to helping you again in the future.
Best regards,
Lidia
MASTA
Fast easy process
Fast easy process. Really helpful and knowledgeable. Super quick painless jabs and no after effects!
16 May 2026
Reply from Masta
Hi,
Thank you for your review! It's great to know your vaccinations were quick and painless, with no after effects.
We really appreciate your feedback and look forward to seeing you again in the future.
Kind regards,
Lidia
MASTA
Efficient and professional.
The appointment was easy to book, with good availability. The nurse saw me on time and the consultation was efficient and professional. She was very transparent and advised which vaccinations I could get on the NHS at the GP, but I decided to have them at the clinic then and there as it would be faster. There were no surprise costs.
15 May 2026
Reply from Masta
Hi Sophie,
Thank you for taking the time to leave such a nice review. We always strive to ensure there are no unexpected costs and that our patients can make informed decisions about their care.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi,
Thank you for the wonderful feedback! It's great to know you've had a positive experience with our services.
Hope to see you again soon!
Kind regards,
Lidia
MASTA
Reply from Masta
Hi Bukola,
Thank you for your review. It is great to hear that you had a positive experience. We look forward to assisting you again in the future!
Best regards,
Lidia
MASTA
Everyone was really helpful and…
Everyone was really helpful and explained things clearly
11 May 2026
Reply from Masta
Hi Diane,
Thank you for your kind review! We're delighted to hear that our team was helpful and took the time to explain everything clearly.
We appreciate your feedback and wish you safe travels!
Lidia
MASTA
Professional, informative, Stress-Free
Professional service with incredible and informative advice about the medical treatment I received (vaccines). From the introductory call and review to the clinic, the process was easy and stress-free. Thank you
5 May 2026
Reply from Masta
Hi Charlotte,
Thank you for taking the time to share your experience.
Providing clear guidance and helping our patients feel confident about their travel health needs is always our priority.
Thank you for your kind words, and we wish you safe and healthy travels!
Kind regards,
Lidia
MASTA
Bad check in systems
The clinic was hard to find, no clear signs from the outside, I still managed to get there 10 mins before my appointment. Knocked on the doors of the clinic as instructed and waited in the waiting room but no one came. I had to wait 40 mins before I found one of the nurses and while she was nice and helped me with the appointment but the overall experience was not great. No clear check in system and no one came to get me from the waiting room and no answer when I knocked on the doors. Also no WiFi or internet connection in the waiting room area.
29 April 2026
Reply from Masta
Hi Cara,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate you bringing these issues to our attention.
We understand how frustrating this must have been. This is not the standard of service we aim to provide. While we're pleased to hear that the nurse was helpful and assisted you with your appointment, we recognise that the delays and lack of communication negatively affected your overall experience.
Your comments have been noted and will be shared with the clinic team for review.
Best regards,
Lidia
MASTA
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