Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... See more
Company replied
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See what reviewers are saying
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... See more
Company replied
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
Company replied
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... See more
Company replied
4.3
Excellent
538 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Travel RA guidance! Excellent
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all things travel health re mosquito bites, eating fruit, seafood etc and sun protection etc. We felt so much more prepared re what we needed to do to stay safe.
9 January 2026
Reply from Masta
Hi Helen,
Thank you for your kind review.
We’re really pleased you felt well informed and supported, and that the advice helped you feel more prepared for your trip. Our team aims to give clear, practical travel health guidance alongside vaccinations.
Wishing you a safe and enjoyable journey!
Kind regards,
Lidia
MASTA
Excellent service at MASTA York
Excellent service at MASTA York. Our vaccination requirements for our destination were thoroughly discussed and malaria medication supplied.
Fast, friendly and efficient.
9 January 2026
Reply from Masta
Hello there,
Thank you for your wonderful feedback!
It’s great to hear you had a positive experience, and we wish you a safe and enjoyable journey.
Hope to see you again soon!
Best regards,
Lidia
MASTA
Reply from Masta
Hi Regina,
Thank you so much for your lovely comment!
We’re thrilled to hear you enjoyed your visit and really appreciate your kind words. We hope to see you again soon.
Kind regards,
Lidia
MASTA
Poorly trained staff
Inexperienced clinical staff unable to perform basic clinical duties
15 January 2026
In depth consultation and personalised advice
Very in depth phone consultation about my upcoming trip and all the preventative measures to take. The leaflets that I was sent per e-mail were helpful too!
8 January 2026
Reply from Masta
Hi Dana,
Thank you so much for your kind feedback.
We’re really pleased to hear that you found your phone consultation helpful and that the information we sent over was useful for your upcoming trip. We hope you have a safe and enjoyable journey!
Kind regards,
Lidia
MASTA
Reply from Masta
Hello Sarah,
Thank you so much for your review!
We're so glad to hear you enjoyed your visit to the clinic and found the process easy to arrange and us to be friendly and professional.
We hope you will visit us again!
Kindest Regards,
Casey-Marie
Masta
Professional & Informative
We had a very good discussion on what vaccinations etc that we might need for our holiday. The information was easy to understand and we left with everything we needed.
5 February 2026
Reply from Masta
Hello Harry,
Thank you for your feedback!
I am so happy to hear that you had such a positive experience with us. We aim to ensure that everyone leaves out clinic with everything they need and with all their questions answered to the best of our abilities.
We hope to be able to welcome you again to our clinics and to help you with further trips!
Kindest Regards,
Casey-Marie
Masta
Great service!
I went to Masta in Dublin at Beacon.
Zoe is an excellent professional, she explained everything with lots of details and she was extremely friendly. She gave me some advice and I hightly recommend.
18 January 2026
Reply from Masta
Hi Leticia,
Thank you for your review!
We are so glad to hear you had such a good experience with our Dublin clinic and that Zoe was able to give you all the information you require and was lovely and friendly in your visit
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hello Philip,
Thank you for your lovely review.
We are pleased you had such a positive experience with us.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
Kindest Regards,
Casey-Marie
Masta
Time Alteration
I had to change the time of my appointment and I was able to do so easily
21 January 2026
Reply from Masta
Hi John,
Thank you so much for your review!
We’re thrilled to hear that you had a positive experience with our customer service team.
Our team is dedicated to providing the best care and ensure that your appointment is sorted as easily as possible.
We look forward to having you back with us should you need anything in the future.
Kindest Regards,
Casey-Marie
Masta
Great service
Great service , called on time , great advice given and no hard sell - just info on what we actually required for our trip
6 January 2026
Reply from Masta
Hello,
Thank you for your feedback!
We are glad to hear you had such a positive experience with us.
We hope to be able to welcome you again to our clinics and to help you with further trips!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hello Ian,
Thank you for your feedback!
We are so happy to hear that you found our clinic and staff to be professional, and we hope to have you back in our clinics again in the future.
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Paul,
Thank you for your review!
We are so glad to hear you found us friendly and helpful, We do our best to make every customer feels as comfortable as possible and that you leave us with everything you need.
We look forward to having you back with us in the future!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hello Anne,
Thank you for your feedback!
We are glad to hear that you had a positive visit with our clinic. We try our best to make sure you have a pleasant experience with the nurse and that you leave us with all the information you need.
Kindest Regards,
Casey-Marie
Masta
All rather quick and easy
All rather quick and easy. Booking online simple. Friendly medic was waiting for me and saw me a little earlier than my appointment time. Already had my records on screen from a previous visit 12 years ago.
5 January 2026
Reply from Masta
Hi Robert,
Thank you for your review!
We are so glad to hear that you found the booking process easy and that the appointment went ahead with no problem.
We hope to see you again!
Kindest Regards,
Casey-Marie
Masta
I had a brilliant experience with Masta…
I had a brilliant experience with Masta - the location was well presented and the lady who administered my injections was fantastic! Highly reassuring and professional, I couldn’t fault her. Many thanks :)
16 January 2026
Reply from Masta
Hello Robert,
Thank you for your lovely review!
We are so happy to hear that you had such a positive experience with our clinic.
Our team do their absolute best to ensure your appointment goes ahead with ease, and that you are as comfortable as possible with us.
We hope to see you again!
Kindest Regards,
Casey-Marie
Masta
Great service and very friendly staff
2 January 2026
Reply from Masta
Hello Mandy,
Thank you for your feedback!
We are so glad you found us to be of great service and that our staff treated you kindly.
Kindest Regards,
Casey-Marie
Masta
Very easy
Very easy to make the appointment, great to go through and discuss everything that I needed for trip then get the vaccinations while I was there. thank you
14 January 2026
Reply from Masta
Hello Diane,
Thank you for your review!
We are glad to hear that you found the process easy. Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Morning Poppy,
Thank you for leaving us a review!
We are so glad to hear you had such a positive experience in our clinic and that the nurses were kind and made you comfortable.
Kindest Regards,
Casey-Marie
Masta
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