So much integrity with Master Supplements. I’ve been doing business with them for 15 years- science backed and tested. Same people working there with friendly, helpful, intelligent advice. Superior... See more
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Review summary
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I truly love Master Supplements. Their products are of outstanding quality — you can feel the difference. What makes this company even more special is their commitment to education and integrity.... See more
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This is a one-of-a-kind company. True integrity, the highest intent, and the best products in their class. Microbiome health is increasingly recognized as key to optimal physical and mental wellness.... See more
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I discovered the educational videos. They are valuable to gain an understanding of the products. The Lumbrokinase that you have tested well. It use to be you could get higher strengths. But lately it... See more
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Company details
Information provided by various external sources
Here at Master Supplements, we believe in honesty, hard work, and, most importantly, helping people. We're proud of our product efficacy and we're committed to getting them into the hands of those who need help.
Master Supplements Inc.
Written by the company
- Save 15% today!
- Use coupon code MSI16 to save 15% on your next order with Master Supplements!
Fast shipping!
All shipments from our warehouse arrive within 5 business days
We know that time spent in transit is important to you. That's why we utilize multiple carriers to ensure that all packages that leave our warehouse will arrive at your home as soon as possible!
Contact info
1600 Arboretum Blvd., Suite 202, 55386, Victoria, MN
- (800) 926-2961
- info@mastersupplementsinc.com
- master-supplements.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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My body is not tolerating this…
My body is not tolerating this probiotic well at all. I am having a bad reaction. I was anticipating some minor issues, but that has not been the case for me. Diarrhea with severe cramps and cold sweats. I thought maybe I was dying.
23 September 2024
Reply from Master Supplements, Inc.
Hi Meredith, we are very sorry to hear this! I am sure you have already but please discontinue use. You may have a sensitivity to an ingredient, or once in a while there can be a 'cleansing' period, sometimes referred to a herxhiemer reaction, where digestive symptoms can get worse before they get better. Also with our patented deep delivery and high potency, sometimes, the products can be too strong for some people. We take all adverse reactions very seriously and as part of our proactive FDA registration, we document each adverse reaction, as rare as they may be. We offer a full money back guarantee, so even though your health is the priority, just know that you won't be charged for anything that you are not completely satisfied with. You can reach us at 800-926-2961 or via e-mail at info@mastersupplementsinc.com for assistance.
Reply from Master Supplements, Inc.
Thank you for taking the time to leave a review, it really helps!
Being new customer to your site
Being new customer to your site, I began using the product search option to locate products. I first found my beta-Xym supplement. However, when I searched for Cleansxym no product by this name came up. I tried a few more times with this search method, with the same result. So a few days later I tried to place my order by going into the drop down for "Products", and here I was able to access both of the enzymes which my doctor recommended me to get. This time I was successful at ordering my enzymes. So, maybe look into why the "search" icon/option did not bring up the second Cleansxym I was looking for.
6 September 2024
Reply from Master Supplements, Inc.
We are sorry for the inconvenience! You did right by going to the main products page but we'll trouble shoot the specific products you mentioned with the search function to get that working better. Thank you for the feedback, if you are happy with the products, please consider updating this review as it dramatically helps us-have a wonderful day!
Quick response after placing order
19 August 2024
Reply from Master Supplements, Inc.
Thanks for the review!
The website clearly and concisely…
The website clearly and concisely provided all the info I needed to make an informed purchase decision.
18 August 2024
Reply from Master Supplements, Inc.
We love to hear this-TY!
respectful and gave me a discount
14 August 2024
Reply from Master Supplements, Inc.
Thank you very much for taking them time to leave a review, we are available should you ever need any additional assistance!
Seems to be working… product should be shipped with educational material
Product update: thanks to a prompt and thorough reply from Master Supplements I am updating my review for this company. My husband has been taking this product a few days along with antibiotics for Lyme and it has made a difference in gut health. My request for Master Supplements is please include an insert in your package that explains this. Without me saying anything to him my husband read the bottles and came away with the same conclusion that he would be taking a useless product. He took it at my request despite our doubts. Education goes a long way…
ORIGINAL REVIEW:
I’ll tell you what’s disappointing… Spending over $100 on probiotics only to receive them in an unrefrigerated box. They clearly say on the bottles that the potency is only guaranteed if they’re kept refrigerated. The fulfillment slip in the box shows they were pulled from the freezer section. Why would you ever ship refrigerated probiotics in the summer in an unrefrigerated box? They were unrefrigerated for three days. So disappointed.
31 July 2024
Unprompted review
Reply from Master Supplements, Inc.
Hi Aimee, I know this may seem counter intuitive but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! But before I explain, please note we have a very liberal return policy if customers aren't satisfied in any way.
We have manufactured our products and shipped them the same way for over 20 years now. We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labled potecny and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.
I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as a 1star is extremely detrimental for us. We appreciate your feedback and business greatly.
Jeff Porubcan
President, Master Supplements Inc
Great products and stellar customer service
My local source for Master Supplements went out of business. I wondered if the company could recommend other local sources so I reached out via email and was answered almost immediately. That’s amazing! After calling and speaking with someone I decided to order my products directly from Master Supplements. Customer service is stellar, which is rare and I was very impressed. Got my products in a timely manner. Will continue to order direct. While reading the website I was made aware of products I didn’t know about. My digestive health is very important to me. I’m 68 years old and have used Theralac and TruBifido for over 5 years. My 63 year old husband uses Theralac as well. I’m intrigued by the fiber supplement and the enzymes. Will probably try them in the future.
11 July 2024
Reply from Master Supplements, Inc.
We appreciate you so much Marsha, reach out anytime if you need something! _ the MSI Family
MASTER-SUPPLEMENTS IS THE RIGHT CHOICE!
My patients look and feel better, because your products are superior to what they would normally take. These are premium supplements and are well worth the cost!
9 July 2024
Reply from Master Supplements, Inc.
THANK YOU Dr. Bubucea, this one made our day! So glad to hear your patients are feeling the difference!
I bought probiotics that was shipped…
I bought probiotics that was shipped with no source of keeping it cool. All the bottles arrived fairly warm. Disappointed.
27 June 2024
Reply from Master Supplements, Inc.
Hi Joanne, I understand your concern but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping!
We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labeled potency and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.
I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as even a 3star is detrimental for us. We appreciate your feedback and business greatly.
Master supplements is one of the best…
Master supplements is one of the best supplements I recommend to my patients. Our representative, Hope, is great and anytime I need something she ensures I get it. They also offer some of the best education webinars which helps keep me updated on how to best recommend treatment to my patients.
24 June 2024
Reply from Master Supplements, Inc.
Dr. Xan..you are an inspiration for so many, thank you for your longtime support in our products!
Always amazing customer service and we…
Always amazing customer service and we receive our orders ASAP!
20 June 2024
Reply from Master Supplements, Inc.
Thank you from MN to NYC!
Best customer service and products
I love working with this company and their products are a great addition to our proctice.
13 June 2024
Reply from Master Supplements, Inc.
We are honored-ty!
I love placing the orde trough Ms hope
I love placing the orde trough Ms hope. She is very grateful, very professional. In addition, products are send promptly and its very helpful for me and patients.
Very pleased with service. Plus, receiving invoice with details of my order is excellent.
Thank very much
Love your products
30 May 2024
Reply from Master Supplements, Inc.
Hope is outstanding! Thanks for the review!
This is a great product
This is a great product. I've used all products regularly. And the customer service is great.
13 June 2024
Reply from Master Supplements, Inc.
We appreciate you very much, thanks for the review!
Reply from Master Supplements, Inc.
Thank you!
Great product.
Updated 6/14
Order was not delivered to the address I had requested. Even Double checked my order to ensure that it had not been my fault. I am not mixing you up with another company. Yes you have delivered to me before but I have two houses. I was clear in where I wanted it delivered.
Aside from the misdelivery, I love the product. Five stars!
Next time I will call customer service just in case it is the shop pay order website causing the problem. Thanks for the reply.
23 May 2024
Reply from Master Supplements, Inc.
Hello! I see you have placed a total of 3 orders with us through our U.S.Enzymes site, and they have all had the same Shipping and Billing address. The billing is different from the shipping, but we have entered them correctly from what we can see; the shipping label matches the address that was entered online. The last order we received was on Tuesday 5/28 and it as delivered on Friday 5/31.
I see your orders did come in through via ShopPay method so that feature may be recognizing an old address as the default but we are not able to change that on our end but we are happy to walk you through it and try to help. You can use the Check out as a guest feature as well. Please feel free to call our Customer Service @800-926-2961. Bill or Blake can help make this right and I apologize for the inconvenience!
Lastly, 1 star reviews are very damaging for us and we take pride in making every single customer happy, please consider updating your review by following the link in this response e-mail.
In health, the Master Supplements Online Support Team
Reply from Master Supplements, Inc.
Hi John, your order came in at 5:55pm Friday June 7th, after our business hours had closed for the day. Your order shipped promptly the following business day, Monday June 10th and we show it as being delivered today Wednesday, 12th at 11:55am. A 1star review is very damaging for us, please if you would be so kind to revisit that review via the response in your e-mail inbox, it would be GREATLY appreciated! As for the products, we guarantee them with a 100% money-back return policy so if you don't feel better, you don't have to pay!
Compassionate Care
Jeff listened. He wanted me to understand what the company offers, and then he listened to me and asked questions that helped us deterimine how to begin supporting my very unhappy gut. I feel safe, and know there's help available if adjustments are needed.
3 June 2024
Reply from Master Supplements, Inc.
Thank SO much for the nice review Sharon, we're here whenever you need us!
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