Mastershelf Reviews 97

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Very disappointing quality. Wooden shelf brackets were inconsistent and not at right angles, so the shelves would have been uneven. Screw holes were off-centre which would have looked messy. (Unfort... See more

Rated 5 out of 5 stars

Glass Shelves Absolutely first class service. Ordered two glass shelves and support brackets, order came within two days. Upon opening package noted shelves sent were longer than ordered. Phone custo... See more

Rated 5 out of 5 stars

Ordered two pairs of chrome brackets for a 1.5m glass shelf. Needed to confirm some details for suitability. Telephone answered promptly with minimum 'menus' and a very helpful and knowledgeable lad... See more

Rated 5 out of 5 stars

We needed glass shelves to display precious pottery. These shelves were perfect and easy to install using the stainless steel brackets. Also delivery was prompt.

Company details

  1. Furniture Accessories

Information provided by various external sources

Hello Mastershelfers! We are a shelving company based in Leighton Buzzard. We have an office, showroom and warehouse where we stock all of our products and deal with all the enquiry's. Feel free to come and have a look! We aim to give the best customer service to each and every individual 110% of the time, so if you are unsure of what you need, you have a question about a product on our website or if you have a problem with a shelf that had been delivered, our team will deal with this the best we can. We hope you have a fluid transaction and an easy installation with our shelves.


Contact info

3.9

Great

TrustScore 4 out of 5

97 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

I so much prefer to write postive reviews than the alternative. I placed the order, and a few days later it arrived as expected, with clear communicaitons from the delivery company. I fitted the shelves yesterday, and am really pleased with the quality. Only wished i orderded a third shelf to match the other two, but dont fancy paying another £7 for P&P !
If Mastershelf can help with the P&P fee, i would be most delighted to order another one! Many thanks anyway.

order ref 98963

Update. August 2023. Ordered another shelf. Same perfect service. Thanks so much.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing , in fact the best customer service I have received since everybody has gone on line during the pandemic . They actually talk on the phone!! Absolutely recommend. Nice quality shelves and very easy to put together . I did it on my own

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with the service received

Really happy with the service received. Easy to use website, good selection of shelves to choose from. Prompt delivery. Good quality items, very well packaged. Would definitely recommend and use again!

24 October 2021
Unprompted review
Rated 5 out of 5 stars

Cool and modern

Purchased floating shelf bolts to be used on work top off cuts to form shelves in new en-suite. These make the room. In fairness have to mention that my fitter reversed the recommended technique ie more bolt is in the wall than in the shelf because the material is so heavy and he used a resin rather than a raw plug. Pleased I used Mastershelf.

24 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

I ordered 2 small floating shelves via Etsy, delivery was extremely fast and the packaging was excellent. The item itself was as described and of very good quality. The shelves have been put up and they look great. Excellent product and excellent customer service.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

I was looking for a mahogany shelf for…

I was looking for a mahogany shelf for above my tv I purchased it online.
I received an email the next day apologising since they did not have the mahogany shelf in stock but offered alternativeswhich I choose from. Received it a couple o days later. Efficient prompt service. Very impressed. Highly recommended.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Always judge a company on service and quality of product.
When things go slightly wrong and how individuals deal with it are, in my mind, paramount on deciding who to purchase from.
I have no problem in recommending this company.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Initially received the wrong parts but the mark of a good company is how quickly they put the error right, after contacting Mastershelf the correct parts were shipped immediately and I received them the next day.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

No problems, good service, quick delivery and all goods well and secure packed, nothing missing. The driver helped me to carry some of the boxes to my home so 10 out of 10.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Perfect for storing vinyl records!

Can’t fault my Boon bookcase - I got the 6x3 one, took about an hour to assemble, all the parts were present and correct, and it looks great. I’m going to get an identical one for the other side of the room. By the way, if you want to store records, this is the perfect size.

27 September 2021
Unprompted review
Rated 5 out of 5 stars

All round great service!

All round great service. Order one evening a couple if glass shelves and the waĺl brackets. Got a call early next day explaining I had ordered the wrong brackets for the shelves I wanted. Got the brackets swapped out and the shelves were delivered on schedule. Great service. Would sefo buy from again.

9 September 2021
Unprompted review

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