Master Supply Co Reviews 

502
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting their thoughtful design, craftsmanship, and premium, durable materials. Many appreciate the precise fit, often achieved with accurate sizing guides and custom options. The staff and customer service are frequently described as outstanding, being professional, friendly, and genuinely helpful, often going above and beyond to ensure satisfaction. However, some customers also noted occasional challenges with sizing, finding certain jackets to be either too tight or too large in specific areas. A few people mentioned that some jackets might not be ideal for layering or manual activities due to limited mobility, suggesting they are better suited as lifestyle or fashion pieces.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent styling, fair... See more

Quality

Users describe positive interactions with quality, with many reviewers stating that products far exceeded... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as top-tier,... See more

Staff

Customers had positive experiences with staff, highlighting their exceptional helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received the Bonneville, and its awesome! Very very high quality! Fit is exactly right. Used the fitguide and asked Josh at Master Supply. And the advice he gave me, was just exactly right. I am... See more

Rated 5 out of 5 stars

Been looking for a jacket like the natural veg tan tan field jacket for years. Finally found it. I usually take a large tall but ordered an xl. It fits perfect. Plenty of sleeve length and length i... See more

Rated 5 out of 5 stars

I ordered the Master Supply Lonestar in September 2025. The quality of these guys' jacket is superb - I'm glad to say so after wearing mine around for a couple of months. The material is incredibly... See more

Rated 5 out of 5 stars

These guys go Above & Beyond! 10 years on eBay and buying online and I have never ran into a company who seemed to truly care, like, "MASTER SUPPLY CO." Josh was super professional and took time to an... See more


Company details

  1. Clothing Shop

Written by the company

Master Supply Co. is a Canadian-based company, founded in 2019 by Josh Mario John, Umar Rashid, and Lane Dorsey. The company specializes in heritage-inspired western leather jackets and denim, with a brand DNA influenced by northern roots and rugged style. Our home base is in Toronto, but we serve customers worldwide who appreciate the quality and distinctiveness of our products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

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1-star

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Hasn’t replied to negative reviews

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4.9

All reviews

(502)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding looks and extreme quality

Outstanding quality, cut, and leaves those around you breathless!
I have owned dozens of leather jackets over the decades and have never encountered this level of quality. The prices are insanely inexpensive for the craftmanship. Run and purchase as many as you can afford! Remember always to size up, though. They run at least one size smaller than your average fit.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

very disappointed :(

#1 I bought a Gunslinger on a Canadian e-commerce site and found myself becoming an importer of leather products from Pakistan. DHL and Italian Customs gave me problems and I had to fill out a declaration on the origin of the leather (buffalo) because the factory declaration was insufficient.
Despite knowing that there might have been customs clearance costs, I paid the sum of €91.10 which, combined with the shipping costs of €37.95, resulted in a further outlay compared to the cost of the product of €129.05, an enormous amount…

#2 The sizes are for children. I followed your instructions to the letter and added the suggested cm to my measurements but I'm missing 10 cm to close the buttons. I'm not a giant, I weigh 78kg, at this point I think I should have ordered an XL instead a M. At this point, it would be enough to say to buy 2 or 3 sizes more than usual.

Now I find myself having spent €455.71 and having an unusable item. Do you think he could be happy?

19 January 2024
Unprompted review
Master Supply Co logo

Reply from Master Supply Co

Thank you for sharing your detailed feedback. We apologize for the challenges you've encountered. We’ve emailed you directly to problem solve and to propose a solution.

1) Regarding customs and shipping. As per our shipping policy, we ship from Toronto or Pakistan based on stock availability to provide the best service. Based on your location we were able to fulfill your order in a more timely manner by shipping from our international depot.

2) We understand your concern about taxes. Please note that VAT is levied by the EU, and we don't have influence over how this is applied by your government. We're exploring ways to improve communication about potential additional charges.

3) We apologize for sizing confusion. We're enhancing clarity and offer direct assistance for the right fit. As noted on the website, the Gunslinger has a special sizing chart.

Feel free to reach out for assistance.

Best regards,
Josh

Rated 5 out of 5 stars

I bought Goldrush Jacket.loved it so…

I bought Goldrush Jacket.loved it so much!!! Very satisfied…
Customer service was excellent. Thank you to Josh for your assistance!!

15 January 2024
Unprompted review
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Reply from Master Supply Co

Thank you for sharing your positive feedback! We're thrilled to hear you loved the Goldrush Jacket and had a satisfying experience with our customer service. We appreciate your support!

Master Supply Co

Rated 5 out of 5 stars

Great experience

I bought two jackets (Mark IV and the Midnight Grimshaw) and both are showing excellent quality, a close to perfect fit and a very good quality/price relation. The support from Josh in terms of any question around the jackets, logistics and customs are outstanding. Thanks and if I would not already bought two I would think about another one.

15 January 2024
Unprompted review
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Reply from Master Supply Co

We're delighted to hear you're pleased with the Mark IV and Midnight Grimshaw jackets! It's fantastic that you found the quality, fit, and value noteworthy. We're grateful for your kind words about Josh's outstanding support. Thank you for choosing our jackets!

Master Supply Co

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Sizes definitely run small but I followed the size advice given and the jacket fit well

22 November 2023
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Reply from Master Supply Co

We're glad you had an excellent experience with our product and service. Following our size advice for a perfect fit is key. Thank you for your feedback!

Best regards,
Master Supply Co

Rated 5 out of 5 stars

Great service and product

I'm 6'1 210 lbs with somewhat athletic build. XL was too small for what I was looking for. Ended up returning and getting a XXL with 1 inch added to length. Great fit and great jacket. Exceptional customer service with initial return. Great quality product

21 November 2023
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Reply from Master Supply Co

We appreciate your feedback and are pleased to hear that the XXL with added length provided the perfect fit. Thank you for highlighting our exceptional customer service and the quality of our jackets!

Best regards,
Master Supply Co

Rated 5 out of 5 stars

I’ve lost count on how many jackets or…

I’ve lost count on how many jackets or interactions I’ve had with Josh from MSCo. While the stuff they make is rugged and awesome AF, their level of customer care is what makes them the best. Place all your trust in these guys. They rock!!!

21 November 2023
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Reply from Master Supply Co

We're truly grateful for your ongoing support and positive experiences with Josh. It means a lot to hear that our rugged and awesome jackets, combined with exceptional customer care, have earned your trust. Thank you for rocking with us!

Best regards,
Master Supply Co

Rated 4 out of 5 stars

Great Customer Service

Great Customer Service, Superb Product Quality, Great Buy for the price range.

21 November 2023
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Reply from Master Supply Co

We're thrilled to hear you had a great experience with our customer service and found our product to be of superb quality. Thank you for considering us a great buy in your price range!

Rated 5 out of 5 stars

Definitely Struck Gold with the Goldrush

The quality is unmatched - this jacket is both durable and comfortable. Incredibly well made with both purpose and style in mind. Be prepared for an onslaught of compliments and carry a wet floor sign to warn others of your insane drip.

I didn't quiet estimate the sizing right first try (should've looked more carefully at the sizing guides), but the customer service was so helpful with my exchange - thank you to Josh for your assistance! Exchanged for one size up and it was perfect. It arrived quickly too which was awesome.

20 November 2023
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Reply from Master Supply Co

We're thrilled you love the unmatched quality, durability, and comfort of our jacket. It's great to hear that our customer service, especially Josh, assisted you seamlessly with the sizing exchange. Enjoy the compliments and rock that insane drip responsibly!

Best regards,
Master Supply Co

Rated 5 out of 5 stars

Great experience

20 November 2023
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Reply from Master Supply Co

We're delighted to hear you had a great experience! If you have any further feedback or inquiries, feel free to let us know.

Rated 5 out of 5 stars

Blackjack and Convoy

The Blackjack and Convoy are easily the best jackets I’ve ever purchased. Very very picky about what I wear and these hit the mark on both style and quality of construction. Needed to size up both times and returns were a snap. Looking forward to new jackets from these guys.

13 November 2023
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Reply from Master Supply Co

We're thrilled to hear that the Blackjack and Convoy are your best jacket purchases, meeting your standards for style and construction quality. It's fantastic that our sizing and return process worked seamlessly for you. We look forward to providing you with more outstanding jackets in the future!

Rated 5 out of 5 stars

Well made!

I have purchased several jackets for my husband and friends. They are impeccable quality. Love this line. You will not be disappointed.

21 November 2023
Unprompted review
Master Supply Co logo

Reply from Master Supply Co

We appreciate your support and are delighted to hear that the jackets have met impeccable quality standards. Thank you for your kind words, and we're thrilled to have you as part of our satisfied customer base!

Rated 5 out of 5 stars

H-O-L-Y COW…

H-O-L-Y COW… If I didn’t know better, I would have to think I was on Candid Camera. Nobody treats their customers this nice. Not since Andy of Mayberry. Ok, I know I’ve really dated myself there but that’s how long it’s been for me. Josh went an extra few thousand miles for me and actually it was his idea to offer to do so. I have literally been looking for years for a decent leather for riding that was actually real leather, a decent thickness, well made and not in the same old boring styles offered in the all the wrong places I have been scouring over in the last few years. I had given up. It was my wife who actually found the Master Supply website looking for a gift for me. Looking through the site I came across the Belvedere: Reload. I had to have it. I have had many leathers throughout the 54 years I have been riding HDs. This one, was just what I was looking for. Josh jumped through hoops to get me one in my size. Still a bit skeptical, you know how the internet is pretty much the wild west when it comes to retail, I was surprised when the jacket arrived almost a week sooner than expected and so SOOOO relieved when I picked up the package and found it to be quite heavy. Nice and heavy. The coat is perfect. Exactly as show on the website. Nothing beats that new car smell except a quality new leather smell. The stitching, the finish and even the lining. It even came in a bag like some of the high end designer suits I used to wear before I retired. What a nice touch. And it fit me like it was custom made. On Josh’s advice, I ordered one size above the Large I usually wear. Do that. Listen to the size recommendations.
If you’re looking for a leather jacket, you can stop right here. You won’t find anything or anyone comparable. Thanks again Josh.

22 December 2023
Unprompted review
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Reply from Master Supply Co

We're genuinely thrilled to hear about your exceptional experience with the Belvedere: Reload and our customer service, especially Josh. It's fantastic that the jacket exceeded your expectations in terms of quality, fit, and attention to detail. We appreciate your trust and recommendation. Ride in style, and thanks again for choosing Master Supply Co!

Best regards,
Master Supply Co

Rated 5 out of 5 stars

Convoy Trucker Rokker

I ordered the things. And I had good conversations with the dealer. The price is and was reasonable for me for such a great cut leather jacket. Delivery Perfect. Exchange of T-shirts also. Everything is wonderful. I am happy to order again.

13 November 2023
Master Supply Co logo

Reply from Master Supply Co

We're delighted to hear you had a positive experience ordering from us, from the great conversations to the reasonable pricing and perfect delivery. It's fantastic that everything, including the exchange of T-shirts, went smoothly. We look forward to serving you again in the future. Thank you for your support!

Rated 5 out of 5 stars

Jacket fit perfectly and is very high…

Jacket fit perfectly and is very high quality and comfortable. Ordered another one!

13 November 2023
Master Supply Co logo

Reply from Master Supply Co

Thank you so much for your positive feedback! We're thrilled to hear that the jacket fit perfectly and met your expectations for quality and comfort. We appreciate your continued support and look forward to providing you with excellent products in the future.

Master Supply Co

Rated 5 out of 5 stars

Let’s be real… this is the best leather…

Let’s be real… this is the best leather jacket you’ll buy. You will not be disappointed.

13 November 2023
Master Supply Co logo

Reply from Master Supply Co

Thank you for the amazing endorsement! We're delighted that you consider our leather jacket the best. Your satisfaction means the world to us, and we're committed to maintaining that standard. Feel free to reach out if you ever need assistance.

Master Supply Co

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