Matchaandco Reviews 35

The best products! Order often and are very happy.

Excellent product, been using it for a few months and love the taste

The Matcha arrived so quickly. I buy from this company often as I like the tea; and it’s good value. Also, courteous and prompt customer service to deal with a query.

I discovered this company by accident as I was with another company previously but once I learned that Match&Co had the European stamp of quality I switched it immediately, they are constantly blushing the creative boundary on flavours and teas etc..im always looking at what new ..it's great and the match is of a high quality..very happy and glad I switch off coffee

I tried the premium ceremonial grade and it tasted great. The delivery was very fast.

DO NOT BUY IF YOU ARENT SURE YOU WONT NEED A RETURN OR AS THEIR WEBSITE STATES A REFUND FOR NOT LIKING THE PRODUCT

From them I'm sorry, but a refund does not mean a monetary reimbursement. As indicated on our website and as we have been able to show you, the refund is made in the form of a voucher that you can use on our website to order any other product.

I THINK THIS COMPANY NEED TO LOOK UP THE DEFINITION OF A REFUND. THIS COMPANY TAKES YOUR MONEY, WILL NOT ALLOW RETURNS AND DO NOT STICK TO WHAT THEIR WEBSITE SAYS.

ABSOLUTE CON ARTISTS
Read the small print about returns as after travelling for 2 weeks or more to actually reach you, they say its a food product. Also CLEARLY STATES IF YOU ARE NOT HAPPY THEY WILL REFUND. Nope!! They issue a voucher for a product that is inferior! Not bright green at all...DO NOT BUY

I placed my order in May. I have chased 3 times and in the first reply - they said to chase the carrier. But looking on the tracking it says Royal Mail tracked - no sign
The replies weren’t helpful at all. I have just reported to my bank

I had the most misleading experience where it was advertised that orders can be returnded. Now they dont allow me to return an unopend order after I chased for a return label several times. It feels like a scam and the matcha is undrinkable. I now have a credit which i will not use and an unopend box I am not allowed to return. I fell for the scam and wasted money. The customer service is unfriendly. Going back to my favourite matcha.

Do not use-
Another scam company!
I like to think I do my research but honestly it’s just seems like another scam.
I ordered my product at the beginning of March and we are still at the end of March and my parcel is nowhere to be seen!
I have emailed many times and the customer service is appalling!
I will go to trading standards about this company!
Please process my refund : order: 499231

Do not use this company!!!!

Like many people on here, I wish I’d read these reviews before placing my order with this company. Order placed on 3rd Jan 2025 and as of today (25th Jan) I am still waiting for it. I emailed them on the 16th Jan to which I received no response - although conveniently later that day I received an automated email saying that my order had been dispatched (how convenient hey!!). And now 8 days later I still haven’t received anything. Have sent a further email (repeating my request for a refund) but again no response so will be liaising with my bank directly to get a refund via them.

Had someone use my card to order a subscription of matcha and emailed these guys twice to say cancel it but no one has responded for a week now.

Still not received my order and I havent heard back when I emailed them. I want a refund as this company feels like a scam

Should have read the reviews. Terrible customer service from Marine, over a week for delivery, well, still not here, with delays due to customs errors. Terrible company

SCAM ,,,,, never arrived!!!!!!!!

Avoid this company! the delivery time is too long, due to an error, my shipment is further delayed and I ordered in July. They claim fast delivery on the website, but this is a lie!

Very misleading company. Based in Spain. You could order and receive Matcha from Japan quicker than them. Over 2 weeks no delivery. In their website says 48-72hrs for shipping which is a Lie. Whole website is a lie to fool you to represent they based in UK but that’s not the case. I won’t be ordering again.

Sent a faulty matcha cup which has a fracture line (they said it’s normal) sent a faulty matcha bamboo whisk which was much more expensive than your usual ones, yet loses bristles every single time you use it. They told me “it’s supposed to be like that” how ridiculous of course the bristles are not supposed to break off into your matcha and ruin your drink! Have ignored my second email. And their matcha has no flavour at all it’s awful. Refusing me a refund/ignoring me - AWFUL customer services AVOID at all costs!!