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Matchbook Betting Exchange Reviews 2,229

•
TrustScore 4 out of 5

4.1

Betting agency
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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service for being exceptional, with many highlighting the staff's helpfulness, friendly demeanor, and professionalism. People often mention that their issues are resolved quickly and efficiently, appreciating the prompt responses and clear communication from the support team. The website is also noted for being easy to navigate and well-designed. However, some people were dissatisfied with certain aspects, such as slow response times from customer service and issues with account verification taking too long. A few customers also mentioned problems with their accounts being closed without clear explanations, and some found the live chat unhelpful or glitchy.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being... See more

Response time

Clients share ambiguous opinions on response times. Many customers report prolonged processes, long waits for... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service as helpful, quick,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the site's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matchbook has everything these days. Liquidity(as good as any exchange) Enhanced Specials, fast withdrawals, good customer service and so on. Why MB is better than the other exchanges? You’re n... See more

Rated 5 out of 5 stars

Have been using Matchbook consistently since June 2024. Have remained profitable over the long haul. Had a brief issue with some account restrictions today, in which they wanted an honest and clear... See more

Rated 5 out of 5 stars

the best exchange with great customer service and prompt responses incase of any query. I had this guy David who helped me today resolve an issue which normally takes a lot of time but with his frie... See more

Rated 5 out of 5 stars

Nobody is perfect, mistakes happen. What matters is how the company responds to the issue. Tom handled my issue quickly and efficiently with a minimum of drama. There are many companies that could lea... See more

Company details

  1. #6 of 12 best companies in Betting agency

Information provided by various external sources

Please email feedback@matchbook.com if you feel that you are having issues that are not being given the attention they deserve. -------------------------------------------------------------------------------------------------------- Matchbook is a peer-to-peer betting exchange designed for smart bettors who want more value. Offering deep liquidity and low commissions, Matchbook returns maximum value to bettors. On Matchbook, bettors find better odds, a clean and easy-to-use betting interface, and helpful customer support.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Regisering new card details

Spoke to Gavin via chat about amending expiry date and new security code for newly sent card.Dealt with me very promptly,and process was very simple.Very helpul and professional service as usual

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Top Exchange

Been using them for around 8 months, interface is clean and API integration is really nice. Odds are competitive with other exchanges. Highly recommend.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company. Closed my account and refused to give me an explanation as to why. Also breached the terms of their licence in removing the free bets on the account, which for a company who claims they're big on compliance is laughable. Bet with them at your peril. As most know, they've already had their licence suspended once.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Big fan of Matchbook

Big fan of Matchbook. Consistently good prices at a much lower commission rate than other popular exchanges.

12 August 2025
Unprompted review

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