Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-shirt Shop
  2. Gift shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

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Rated 5 out of 5 stars

Matching Couples is the Bomb.com!

This site is very accommodating & extremely helpful! My husband needs a size 4X or 5X & it wasn’t listed in the site. So before I ordered I hopped on a chat with one of their reps, and they told me how to do it. It was so simple and easy. Not to mention they have the cutest matching merch for couples!!!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I left a review the other day about the…

I left a review the other day about the shirts I ordered that came in the wrong sizes I wasn’t very happy at the time. Once I made them aware of the problem it was fixed immediately and new shirts were sent right out to me the sizes they were supposed to be. Very good customer service and they do what they say. I have no other complaints about this company.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Janette was very…

My experience with Janette was very excellent . I had no problem getting my shirts exchange for a different size and delivered to me fast. I would buy other products from this website again and recommend it to family and friends.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Wrong sizes

I ordered two shirts one small and one large and they came in looked very nice but the small was suppose to be a large and the large was suppose to be a small. I’m still trying to figure out how to sent it back

28 December 2023
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Patrick, Sorry you got the wrong shirts could you please email us at support@matchingcouples.com I will exchange the shirts for you

Rated 5 out of 5 stars

Janette fixed my oops

I put an order this evening quickly realized I did not order the right color not knowing how to fix it I went to Facebook message and got Janet who was quick friendly and very helpful fixed my order and no time at all this girl deserves a holiday cocktail

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality! Shipping was quick! Can’t wait to wear these on Xmas to get laughs from family!

20 November 2023
Rated 1 out of 5 stars

I only got 3 of the 4 shirts that I…

I only got 3 of the 4 shirts that I ordered and 1 of those 3 is the wrong size! I emailed support but I have heard nothing so far.

19 November 2023
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Terri, Sorry you did not receive your other shirt we have now sent it out here please check your email for the tracking information.

Rated 1 out of 5 stars

Don’t believe return policy

Have been trying to get help to do a return stir days and NO CUSTOMER SERVICE at all! Have sent multiple emails

4 November 2023
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Karen, We had an issue with our email provider and were not able to contact you via email, sorry about that I am glad to let you know your refund has been processed. Sorry for the inconvenience.
Kind regards
Janette
MC

Rated 1 out of 5 stars

The shirt had discoloration after…

The shirt had discoloration after washing. Size Large Men’s Green T-shirt with ‘Nuts’ written on it.

21 October 2023
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Julie, Sorry you had this experience with your shirt, please could you let me know which shirt had discoloration and i will get it replace for you free of charge.

Rated 1 out of 5 stars

Order not received

Was charged for the purchase, order was never received.. no tracking information available, nothing .. sent an email inquiry, no response.

21 October 2023
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Nicole, I have checked the tracking, and the shirts seem to be delivered on the 6th of November, is that correct?
If that's not the case could you please let me know? and I will send a replacement out
here is the tracking link
https://track.easypost.com/djE6dHJrX2Y3MDRlZWVlOGFiYjRjYTZiYmYyZjQ0NjAyZjkzMWM2

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