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Match Me Car Finance Reviews 

6,579
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful and communicative, ensuring the entire finance process runs smoothly and remains completely stress-free from the very start to the absolute finish. People also highlight the fast turnaround times, noting that advisors go above and beyond to secure great vehicle deals quickly. Some reviewers were not happy with the overall communication and felt the process was remarkably slow and unclear. A few other people also felt pressured during persistent sales conversations and encountered frustrating issues regarding conflicting information in their paperwork.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, frequently highlighting how representatives make the entire... See more

Service

Users describe positive interactions with service, highlighting an easy process from first contact to vehicle... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives answered all... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members made the entire... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction and delight while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire process was smooth from start to finish all thanks to Adam. He contacted me in the morning after i completed their form earlier in the day and he was ready with my finance limit and on th... See more

Company replied

Rated 5 out of 5 stars

Karl at Match Me Car Finance is fantastic. Nothing too much trouble. Friendly helpful and very communicative. Would not hesitate to recommend and will use again in the future. Every thing was s... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end match me car finance were absolutely amazing they helped me find the right car for me and made the whole process very smooth and pleasant, they gave me detailed informati... See more

Company replied

Rated 5 out of 5 stars

Jack was patient, provided the information I needed when I was unsure. Walked with me right through the process of finding car. I was very happy with the professionalism shown and Jack's effort to pro... See more

Company replied


Company details

  1. Car finance and loan company
  2. also in
  3. Auto broker
  4. Car dealer
  5. Finance broker

Written by the company

Match Me Car Finance is an Online Car Finance Broker established in 2018. We compare the UK's leading car finance providers and offer our customers the best rate! A fast-growing company with a passion for customer satisfaction, our team is dedicated to providing an unforgettable journey for our customers, matching them not only to the best rate for their credit but also to the car of their dreams. Our customer-centric values drive the growth of our company, enabling us to employ like-minded individuals with the same focus and vision, putting our customers at the heart of what we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,579)

1,026 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Match me car finance was great

Match me car finance was great! They did my finance very smoothly and fast. Also a big thank you to Jamar who was looking after my finance all the time.

Absolutely happy with his customer service and how dedicated he was to get me the right finance with a good price and he absolutely did it.

28 September 2026
Unprompted review
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Very happy

Hi would not think twice about recommending everyone was lovely and very helpful.

23 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Every process was straightforward

Every process was straightforward

24 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

The team were friendly and very…

The team were friendly and very helpful, especially Jordan who dealt with my claim mainly. Nothing was too much for him
I recommend Match me car as they support you all the way with getting your finance for a new car, including finding the right car for you.

15 September 2026
Unprompted review
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Evan rid worked fesllh hard to find me…

Evan rid worked fesllh hard to find me the car that I wanted 10 out of 10

25 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Good services

Very good service and costumer service too.

25 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Very friendly

Very friendly, professional and patient. Everything was finalised over the phone while i was at work. When i picked up the car a quick phone call and payment was made.

2 September 2026
Unprompted review
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 1 out of 5 stars

Poor communication and refusal to acknowledge the impact

I used Match Me Car Finance in relation to a vehicle purchased on finance in July 2026.

When serious issues arose with the vehicle, I exercised my short-term right to reject it under the Consumer Rights Act 2015. Unfortunately, Match Me’s handling of the situation was extremely poor.

I tried to give them time to resolve matters properly, but the process was slow, unclear and stressful. I repeatedly had to chase for updates and was often left trying to work out what was happening between the broker, dealer and finance company.

What has been particularly frustrating is the way Match Me have minimised the impact this had on my family. We are a family of five and were left without a suitable, reliable vehicle while the matter dragged on. Despite this, they did not appear to accept that the delay and lack of proper support caused significant practical, financial and emotional strain.

I also feel they failed to properly acknowledge their part in the poor handling of the matter. Instead of taking clear accountability, the response felt dismissive and focused on process rather than the real impact on us.

There are also unresolved issues regarding insurance/warranty payments and my Subject Access Request, which has still not been properly dealt with despite the legal deadline passing.

Based on my experience, I would not recommend Match Me Car Finance. The communication, accountability and customer care were extremely poor, and their handling made an already stressful situation worse.

30 June 2026
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Reply from Match Me Car Finance

Hi Estrianna,

Thank you for taking the time to explain your experience in detail. We are sorry to see how much frustration this situation has caused you, particularly given the impact you say it has had on your family while you were without a suitable and reliable vehicle.

You have raised a number of serious concerns, including the time taken to deal with the vehicle rejection, having to repeatedly chase for updates, the lack of clarity around who was responsible for what between ourselves, the dealer and the finance company, and the feeling that the practical and financial impact on you was not properly recognised. We can also see that you remain unhappy with how the matter was communicated to you and that you feel greater accountability should have been taken.

We do not want to make assumptions about the circumstances or comment on disputed points publicly without first reviewing the full history of the case, but we do appreciate why, from your perspective, a prolonged process with limited clarity would have been extremely stressful. We have also noted the additional concerns you have raised regarding the outstanding warranty/insurance payments and your Subject Access Request.

Your review has now been passed to our Complaints Team so they can look into the circumstances in full and review the communication and handling of the matter. If you would like to contact them directly in the meantime, they can be reached at complaints@matchmecarfinance.co.uk or on 0161 524 4778.

Regards,
Match Me Car Finance

Rated 4 out of 5 stars

A good service that I would again

A good service that I would again, and I would tell others to use also!

22 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the positive review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Stressfree purchase

Evan made the whole experience stress free and there was mo question he didnt answer. Really grateful for all hos assistance with buying the car and ensuring i understood the finance. Thank you soooo much

25 September 2026
Unprompted review
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Easy and thoroughly enjoyable process…

Easy and thoroughly enjoyable process jack casson was a pleasure to deal with truly recommend them

25 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

The guy who deal with our car finance…

The guy who deal with our car finance was very helpful .

24 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Best car finance brokers⭐️

From the beginning to the end match me car finance were absolutely amazing they helped me find the right car for me and made the whole process very smooth and pleasant, they gave me detailed information and explained everything to me perfectly. Big thanks to Ross who help me, he was great! Really made the whole process easy! I would highly recommend using them.

23 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Very helpful with finding what I wanted…

Very helpful with finding what I wanted & kept in touch to see how things were going

21 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Shout out to jack

Shout out to jack!

Was absolutely spot on from start to finish went the extra mile for me and it’s very much appreciated!

Jack kept me in the loop with everything, answered all the questions I had sharpish and got the deal done and dusted! Really happy with my car too! Thank you

23 September 2026
Unprompted review
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

Harvey Murray was the chap that sorted…

Harvey Murray was the chap that sorted everything out for me even when i changed to a diffrent car & dealership .
Great serivce from start to finish

14 September 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 1 out of 5 stars

AVOID AVOID AVOID

Two weeks ago I went to buy a car via these guys. Who called me 3-5 times a day every day plus texts plus emails to get a deal done. I rejected the car on 12th sept 2026. Called them immediately I was told a manager was dealing with me and the rewind process. Today the 24th sept the rewind of the deal has not been done. The finance company are planning to take a payment in just a few days. They are taking a payment for warranty also in a few days and after numerous calls to them the sales team can’t help ?!?
I’m still waiting for after care/case manager to contact me.
It’s an absolute joke. I have been though a rewind process just a few months ago via another broker and that took just two days to sort. These guys are incompetent at best and jokers at worst.
I would not recommend this company to anyone. Avoid

24 September 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

Hi Sasha,

We are sorry to read your review and to see how dissatisfied you are with the way the vehicle rejection and unwind process has been handled.

We have noted the concerns you have raised regarding the time taken to unwind the agreement, the upcoming finance and warranty payments, the difficulty getting an update from the relevant team, and the lack of contact you feel you have received since rejecting the vehicle.

Your review has been passed to our Complaints Team so that the circumstances can be properly reviewed. If you would like to contact them directly, you can reach them at complaints@matchmecarfinance.co.uk or on 0161 524 4778.

Regards,
Match Me Car Finance

Rated 1 out of 5 stars

I enquired online on the 9th September…

I enquired online only once on the 9th September 2026. I did not request a call as my preferred contact was email Since then I have had to 32 missed calls. 3 times a day, one day it was 4 times. Just tried to call me again now. This is harassment. If I was interested in car finance I would no longer use this company.

9 September 2026
Unprompted review
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Reply from Match Me Car Finance

Hi Jennie,

We are sorry to see that the number of calls you received has left you feeling this way.

We made contact attempts following the finance applications you submitted to us, as our team was trying to speak with you about the outcome and next steps. During that period, more than one application was submitted, resulting in additional contact attempts, and you also booked several callback requests. This meant you received both our usual follow-up calls and the additional calls requested through those callbacks.

The calls were made over a period of time rather than all within a short window, and our intention was simply to help with the applications and callback requests we had received.

We appreciate that the overall volume of contact exceeded what you were comfortable with. Your application has now been closed, and your details have been removed from our call system, so you should not receive any further calls from us.

Regards,
Match Me Car Finance

Rated 5 out of 5 stars

Easy and stress free process

Kevin made the process extremely easy and stress free. I had a specific car in mind and this was found and everything was agreed with 24 hours. Collection of the car took place at the earliest convenient and time frame of driving away was fantastic. I arrived at the garage at 10am and by 10.45 I was driving away and this was after going for a test drive. Would recommend 100%

22 September 2026
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Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

Rated 5 out of 5 stars

MMF is a fantastic broker company

MMF is a fantastic broker company. Mr Harvey Murray was very quick and professional from the start. He reassured me and gain my trust straight away. The process was quick and went smoothly in spite my busy work schedule, because Harvey was ready to support every need of mine regarding the purchase of the car. Thanks Harvey! Thanks to all team... Kindest regards from Sonja

10 September 2026
Unprompted review
Match Me Car Finance logo

Reply from Match Me Car Finance

⭐️ Thanks so much for the 5-star review. We really appreciate you taking the time to share your experience, and we’re glad our team made the process positive for you. Thanks for choosing Match Me Car Finance. 🚘

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