Matiasmoellenbach Reviews 

I ordered a rug with a delivery time of 8–12 weeks. After several months of waiting, the order was repeatedly delayed and delivery timelines kept changing (in total I waited more or less 5 months).

Communication was polite but inconsistent, and clear shipping information was never provided. Despite agreeing on a final deadline, the order was ultimately refunded before shipment, meaning that after months of waiting I never received the product.

The refund was processed correctly, but the overall experience was frustrating due to the long delays and lack of reliable delivery timelines.

Please not purchase from this brand, it is a SCAM. Ordered a rug that never arrived and paid full right away. It's been month and I still haven't received my refund.
They keep apologizing and trying to buy more but they never really attempted to proceed with the reimbursment.
Avoid avoid avoid

This rug is a 10/10 for comfort. It's incredibly plush and looks great in my room. I would have given it 5 stars, but the shipping was delayed

Exactly what I was looking for! This door mat is incredibly sturdy and has a great weight to it, so it doesn't slide around when you wipe your feet. The heavy jute material feels highly durable and handles daily foot traffic perfectly. Highly recommend!

This rug is exactly as described—thick, beautifully made, and unbelievably soft. It laid perfectly flat right out of the packaging and feels amazing underfoot. You can tell they use very high-quality materials. Highly recommended!

Worst experience. Feels like a scam the entire process through. The products were delayed (a lot) and there was always a new excuse. Nothing wrong with the product itself, however, the service throughout the entire process was ridiculous. Would not recommend.

I have bought two lamps in September 2025 ,till now didn’t receive none of them.
Really bad experience

ordered a rug in July 2025, it's now February 2026 and have not received. they keep giving supply chain issue excuses. Most recently they told me they would be shipping it soon, only then i asked for a tracking number and they said they didn't order enough of the product and i would have to wait til march. Do not buy from this company

I ordered a rug and paid for it, but I still haven’t received anything.

They never contact me with updates. I always have to write to them first, and every time there is a new excuse and a new delay. They never give a clear delivery date.

Communication has been poor, and the experience has been frustrating.

At this point, I honestly don’t know if I will ever receive the rug. I would not recommend ordering from this website.

Ordered two items in August 2025, no communications at all advising on when the items are to be despatched. I have paid in full and I’m now requesting a cancellation and a full refund. DO NOT ORDER FROM THIS COMPANY!

I ordered a lamp in August 2023, and am still waiting for it to arrive. I have so far received more than 10 shipping date updates. NONE of these were proactively given to me, I had to reach out directly to customer service to ask for an update. This company has horrible product planning, and very poor customer service. What is worse, they're still advertising the product at a "preorder"price on the website with no suggested delivery time. It's been almost three years!!

It's a shame as the products look nice.

Extremely disappointed with Matiasmoellenbach. I ordered a product months ago, paid upfront, and despite multiple inquiries, it still hasn’t been delivered. The customer service is non-existent — I only get vague responses with no real answers or updates. I’ve been promised multiple delivery dates, but none of them were met. It’s incredibly frustrating and unprofessional. I would strongly advise against buying from them.

I would not recommend buying there! There is no existing customer service. After I paid a rug in full and had to return it (on my own high costs), I’ve been waiting for my refund almost two months! No reaction from Matias Moellenbach. Great marketing…but I start to believe it’s a scam site!

Ordered a rug 6 months ago, paid in full 6 months ago. Continuous delays and excuses, they now claim it won't be ready until January. I came here and saw many customers have an identical experience. Clearly there is something wrong with this company. Business will not refund money. Matias Moellenbach is either totally incompetent or running a scam.

Ordered a pre-order rug that would take 12 weeks. After 13 weeks I asked what was up with the order. They informed me that I'd have to wait another 8 weeks. After these 8 weeks there was still no eta after which I asked to cancel my order and get a refund. This refund took another 2 weeks to pay. I ordered in April and got refunded (after continuous false delivery promises) in November.

The carpet we ordered was supposed to be available, but there was a stock error. When we wrote because we didnt get any news, they reacted quickly and offered us different solutions. We chose then a different carpet that was available and we received that one quickly. The carpet is darker than on the website, but we are very happy with it and with the quality.

Beautiful colours and premium feel. Only reason it’s not 5 stars is the late delivery.

Great quality for the price. A few uneven fibers here and there, but overall beautiful.

Extremely long wait, still no delivery after 8 months!
I ordered one regular item and one “pre-order” item on 18 March. It’s now almost eight months later, and I still haven’t received either of them. I understand what a pre-order means, but this delay is unreasonable. What’s worse — even the regular item (not on pre-order) hasn’t arrived.
I’ve already paid in full, and I’m starting to wonder if this company is legitimate. Very disappointing experience.

Beautiful natural texture, looks even better in person. Delivery took a few days longer than expected, but worth the wait.