Matildamilojewels Reviews 

74
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were let down by their experience overall. Many consumers shared that the recently ordered items look completely different from the website photographs, appearing cheap and poorly crafted. Reviewers strongly pointed out that the materials used are of very low quality and do not resemble real precious metals or genuine stones. Some reviewers were not happy with the return policy, explaining that they had to pay high international shipping costs to send packages back to China. People also noted frustrating experiences regarding sizing, as several purchased jewelry pieces arrived significantly larger than expected or completely broken upon delivery.

What people talk about most

Product

People report negative experiences with product, expressing deep dissatisfaction over items that look nothing... See more

Quality

Customers felt deep disappointment with quality, reporting that items looked entirely unlike the beautiful... See more

Return policy

Customers consistently note negative experiences with the return policy, frequently facing extreme... See more

Price

Users describe profound frustration with pricing, strongly warning others against wasting money on... See more

Order

Clients share profound dissatisfaction regarding their order experiences, frequently reporting long delivery... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Epidemy of false advertising. The slick website suckers people into wasting their money on absolute junk. Seriously, Walmart has better quality, and less expensive, costume jewelry. None of the pieces... See more

Rated 1 out of 5 stars

Long shipping time, poor tracking visibility (shipped from China) and poor quality. Very cheap materials, not at all as pictured - the metal is not stainless steel nor real silver - looks and feels c... See more

Rated 1 out of 5 stars

This company is a scam. After having a previous issue I went to the Matilda & Milo site specifically to check on their delivery practices. They 'claim' to use FedEx, UPS, USPS and DHL when IN FACT the... See more

Rated 1 out of 5 stars

SCAM, SCAM, SCAM!!!! Do not purchase anything from this vendor!! As mentioned, return is only accepted once they have it delivered somewhere in China and they take their hands off once the package... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

74 reviews

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Replied to 4% of negative reviews

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1.3

All reviews

(74)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Total Scam

I ordered some jewelry I saw from a Facebook ad on September 6. On September 10, I received a shipment notification, and began eagerly tracking it. For WEEKS, it was "In Transport to Next Facility." I thought this was a bit unusual, but I also know the USPS has its challenges. Then when I tracked it a couple of days ago, the tracking information said it was seized for counterfeit postage. I reached out to their customer service for a refund. "Chris" said he was reaching to the carrier to see what was happening with the package. I requested a refund again. More jibber jabber from "Chris." Requested refund again. Then "Chris" said he had resolved the postage issue and I would be getting my jewelry soon. At this point all trust is lost. I don't believe "Chris" and have again requested a refund. From my experience, this company is a total scam.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. After having a previous issue I went to the Matilda & Milo site specifically to check on their delivery practices. They 'claim' to use FedEx, UPS, USPS and DHL when IN FACT they use 3rd party carriers like "YinYin" who will leave your package anywhere to be stolen; in my case, I live in a high-rise and they managed to get into the building, which is the hard part; only to leave my package in the lobby, on the floor, where someone obviously stole it. And Milo? They want ME to go after the carrier THEY used to pursue a claim ... THEY NEED TO REFUND MY MONEY

6 October 2025
Unprompted review
Rated 1 out of 5 stars

This Company is a scam

This Company is a scam. They advertise hand crafted artisan jewelry with a big closing sale of 80% off and what you will receive is cheap replicas made in china that you can buy for less than $10.00. Stay away!!!

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Jewelry is junk not as pictured or described. Impossible to return unless you want to pay the $50 shipping cost to send to China where it is made. Stay away from this company as they try to make themselves appear to be a US business but they are from China. Junk and scam

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Their jewelry is NOT AS PICTURED

Their jewelry is NOT AS PICTURED. Ring looks like it is made out of tin, certainly not silver. Designs are flat stamped not dimensional as shown.
DO NOT WASTE YOUR MONEY!!!!
Returns are only accepted at THEIR DISCRETION and not guaranteed. That is way I just chose to throw the item away rather than waste more money shipping the CRAP back.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Beware. The product you receive looks nothing like the photo on the site, and getting a refund is basically impossible.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam! Despite a nice looking, well put together website, if you look closely, things don't add up. Specifically, under "Hand made" section there are photos of pieces that are clearly not handmade. Unfortunately, I didn't catch that before I made my purchase. No contact info, and they were listed as in the EU. I submitted a Dispute Charge to my credit card company and within hours I received an email from MMJewels of my full refund. Waiting to see if I really get the refund to my card. I also reported it to the Better Business Bureau as did others.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam - don't be fooled!

This is a scam. Their products don't look anything like the website, they are cheap plastic and tinny metal. They claim returns on their site, but when I emailed to return they offered me 20% discount to keep, which I declined and asked for money back. Their advertising is false, giving the impression of a local handmade mom and pop shop, it's cheap probably Chinese made tacky products.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

PURE JUNK!

The emails received are AI generated and so are all of the images on their website. They are part of a larger network of websites that try to lure people in based on their sales or going out of business ads.

What did arrive is pure junk. It looks barely like the picture, feels like nickel and isn't the correct size. It's something you'd get with a quarter at the super-market!

BEWARE and do not trust this website or the other reviews.

28 August 2025
Unprompted review

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