The products are good but if you can…
The products are good but if you can receieve your order on time! I once bought from farfetch as they also sell in there. But if you buy from their website, including all reprsentatives their communication is so poor and they do not deliver the product. I have been waiting for my order since 7th of july not delivered still and when i ask my refund their customer service is super rude with their responses. Do not buy from their website!
Reply from Matineeshop
Dear Customer,
We sincerely apologize for the inconveniences you have faced with your order and our customer service. We take all customer feedback seriously, and we're genuinely disheartened to learn that your experience with us has not met your expectations.
We acknowledge that there are peak seasons when the volume of orders we receive is exceptionally high. During these times, delivery services may face delays that are beyond our direct control. While we work closely with our shipping partners to ensure timely deliveries, unforeseen challenges may sometimes lead to setbacks.
That being said, there's no excuse for poor customer service or impolite responses from our team, and for that, we are genuinely sorry. We are conducting an internal review to find out what happened in your particular case to ensure that such issues do not occur in the future.
We understand that this has been a frustrating experience for you, and we would like to do everything in our power to resolve it as soon as possible. We will investigate the delay in your shipment and ensure that your refund, if applicable, is processed promptly.
Again, we apologize for the inconvenience you've experienced and thank you for bringing this to our attention. We appreciate the chance to correct this and hope we can regain your trust in the future.
