Mattress.co.uk Reviews 

314
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... See more

Rated 3 out of 5 stars

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... See more

Rated 1 out of 5 stars

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... See more

Rated 1 out of 5 stars

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... See more

Company details

  1. Bedroom furniture shop

About Mattress.co.uk

Information provided by various external sources

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

314 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(314)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and good value

Once my order was placed on-line, I was contacted to be informed of my intended delivery date, although it was apprx. 2 weeks in the future, that was fine with me.

Delivery service fantastic, I was given a 3hr time slot and a telephone call when the driver was within 1 hrs drive.

Matress' placed on beds and all packaging removed.

Very placed with the quality of product and service.

24 March 2014
Unprompted review
Rated 5 out of 5 stars

Great website & delivery

great website for ordering.
great prices.
good communication regarding delivery.
polite and helpful delivery guys.
what more could you ask for.

22 March 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many Thanks for your review.

Rated 4 out of 5 stars

bargain quality mattress

got a really great deal on 2 mattresses from mattress.co.uk
really happy with the quality and price
the only real issue I had with the delivery driver pushing the delivery note and a pen into my hand and sayin to me sign there before hed even opened the back of the lorry.
I thought screw you with the attitude I wanna check my merchandise before I sign for anything mate.

21 March 2014
Unprompted review
Rated 5 out of 5 stars

Great value brilliant service

Ordered this mattress and the ordering process was simple enough i was kept informed of progress of my order via email and whn it was due for delivery the courier kept me informed via telephone. The mattress was delivered and left in my bedroom and the two guys were excellent they even took the plastic cover off and put it on the base for me also took the cover away for disposal for me. I was very pleased with the quality of the mattress and will definitely purchase any mattress's that I might need in the future from this company. Thank you.

20 March 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for your great review and we hope to see you shop with us again. Best wishes mattress.co.uk

Rated 5 out of 5 stars

World class service, quality and price!

I searched everywhere for the best price and mattress.co.uk where the best price by a long shot. Because the price was so much lower I wasn't that confident that the service would be as good but I needn't have worried. Choice of delivery day, phoned the day before to confirm and to let us know that the delivery driver would ring an hour before delivery and happy to take each mattress to the relevant rooms. Will definitely use mattress.co.uk again without hesitation.

20 March 2014
Unprompted review
Rated 5 out of 5 stars

Great service, top quality products

I've bought 4 mattresses from Mattress.co.uk recently. I highly recommend their products and their service, their communication and delivery is also excellent. I experienced a small problem over one of my orders and it was corrected very quickly with a minimal delay. I would definitely buy again from them.

19 March 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for your comment, best wishes from all at mattress.co.uk

Rated 5 out of 5 stars

Mattress.co.uk helped me sleep easy!

I bought a mattress of these guys and the staff on the phone were really helpful, and the delivery slot was adhered to. Mattress is great and it came at a really good price. Would highly recommend Mattress.co.uk

11 March 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

we are delighted to hear you slept easy, regards from all at mattress.co.uk

Rated 5 out of 5 stars

Exactly as ordered , exactly on time!

I bought 2 mattresses, saving an extra £40. They arrived clean, wrapped and were delivered by two cheery souls! They are extremely comfortable and were great value. The delivery service was spot on.

2 March 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for your review. Best wishes from all at mattress.co.uk

Rated 3 out of 5 stars

excellent

quality is excellent as for customer service NO .if you need to telephone them. be prepared for no answer . I tried 3 times was kept on the phone 9 mins each time which is when i gave up :( . Got an answer eventually after 4 days and after 12 mins .

28 February 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for your review and we are sorry to hear of your disappointment with our service. We are not aware of any issues with regards to our phone lines, and wonder if these delays were perhaps when contacting the delivery company. If so, then please accept our apologies and be assured we will launch an investigation from here.

Rated 5 out of 5 stars

Great price, great product, great service

I highly recommend this company. Really high quality at a reasonable price. Delivery was faultless - we were able to choose our delivery day, it was confirmed again with us the day before. We were given a fairly short delivery window (no waiting in all day) and on the day we received a phone call to say they were on their way. Brilliant!

23 February 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted all went as expected regarding ordering and delivery. We hope you have many nights of comfort on your new mattress.

Rated 5 out of 5 stars

Brilliant

Very easy to order and arrange delivery. Great communication from delivery company, sent a message a few days before with a 3 hour slot and then called on the morning to say they were on their way. Took it straight to the bedroom. Wouldn't hesitate to recommend.

16 February 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful way to buy a bed.

First class service from beginning to end, Delivery team excellent nothing to much trouble and the price well below the high street saved about £170.

13 February 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for taking the time to write a review, we hope to see you shopping with us again in the future, best wishes from all here at mattress.co.uk

Rated 5 out of 5 stars

Efficient friendly service!

Ordering and payment online was easy!
I was able to pick a delivery date to suit me and a couple of days before, I was contacted to confirm delivery and given a delivery window, so helpful as I was going to be busy that day.
The delivery was made promptly by polite drivers who brought the mattress straight upstairs. I liked the fact that I wasn't charged extra for this as some companies online charge an extra £20.00 just to have the mattress delivered to the room.
My daughter is loving her new mattress and the price was so reasonable too. I wouldn't hesitate to recommend your company to my friends. Thankyou.

8 February 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thanks for the great review, from all at mattress.co.uk

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