I had questions about whether a product had two different numbers depending on where you ordered or if there were two different products. There are!! I couldn't get my answer white the chat bot, but... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a few problems with my order because of it being December and because of that had to communicate by email vs talking directly with the company. BUT, replies were within 24hrs and they were grea... See more
Company replied
They had the part that I needed in stock and were able to ship in a timely manner. Not like Amazon, shipping the same day but shipped the "in-stock" item within a few days. Got the right part and comp... See more
Company replied
Good service, but it took more than two weeks for the parts to arrive.
Company replied
Company details
- Marine Supply Shop
- Boat accessories supplier
- Camping Shop
- Outdoor clothing and equipment shop
- Caravan Supply Shop
- Sailing shop
Written by the company
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Contact info
4.2
Great
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great help when returning an item.
Great help when I needed to return an un-needed & unused part, together with a good return policy.
10 July 2025
Unprompted review
Reply from MAURIPRO
Thanks for your feedback!
We’re glad we could assist with the return process and make things simple for you. We’re here whenever you need help with your next sailing project!
MAURIPRO Sailing Team
https://www.mauripro.com
Personal service and competitive pricing
Were super proactive in answerin questions prior to my ordering, and afterwards followed up to ensure everything was as we had discussed! Couldn't be more happy with pricing and service combined!
7 July 2025
Unprompted review
Reply from MAURIPRO
Thank you for your feedback!
We’re thrilled to hear you had such a positive experience with our team. It’s great to know that our proactive communication and follow-up helped make your order smooth. We’re proud to offer both excellent service and competitive pricing. Looking forward to helping you again soon!
MAURIPRO Sailing Team
https://www.mauripro.com
Great experience as usual
Great experience as usual. I have purchased many items including from their rigging shop
27 May 2025
Reply from MAURIPRO
Thanks for your kind words!
We’re so glad to hear you’ve had a great experience with us, as always. It’s awesome to know we’ve been able to help with your rigging and other purchases. Looking forward to assisting you again soon!
MAURIPRO Sailing Team
https://www.mauripro.com
Knowledgeable Staff
I ordered new sheets for my new to me spinnaker. I really didn't understand that spinnaker sheets are different from my genoa sheets.
I had ordered new genoa sheets a few years ago from Mauripro and just loved them.
After placing my spinnaker sheet order, I received an email from Cristina Beuzeville asking what length I wanted the sheets tapered.
Honestly, I had no idea what that meant and she walked me through the process and gave me a recommendation for my boat.
I couldn't be happier!
3 May 2025
Unprompted review
Reply from MAURIPRO
Thank you for sharing your experience!
We’re so glad Cristina was able to guide you through the process and help with the spinnaker sheets. We love making sure our customers get the right advice and products for their boats. It’s great to hear you’re happy with your order and that everything worked out perfectly!
MAURIPRO Sailing Team
https://www.mauripro.com
Like having an trusted crew member looking after your order
The Mauripro customer service team is outstanding. Their follow up and communications are outstanding. They are like a having a trusted crewmember helping you get everything you need for your boat.
2 June 2025
Unprompted review
Reply from MAURIPRO
Thanks so much for the awesome feedback!
We’re so glad to hear you feel like you’ve got a trusted crew member on your side. Our team loves making sure you have everything you need for your boat, and it’s great to know that showed in your experience. We’re here whenever you need us!
MAURIPRO Sailing Team
https://www.mauripro.com
i buy marlow rope from UK and is in…
i buy marlow rope from UK and is in meters, i pay and don't see tath you sell in feet, i don'T need what i bought, but your asistant Cristina Beuzeville tel me was a confusion, i tel her your invoise doesn't specify feet or meters, the point is, you don´t gave me options, trying to retain a new happy custumer, regards.
25 June 2025
Reply from MAURIPRO
Thank you for your feedback. We appreciate you taking the time to share your experience and will keep it in mind as we continue to improve.
MAURIPRO Sailing Team
https://www.mauripro.com
Great Communication
Great Communication. Had an item on back order. They let me know immediately and worked with me on the best plan forward for shipping.
25 June 2025
Reply from MAURIPRO
Thanks for your feedback!
We’re glad to hear you had a smooth experience with our communication. Keeping you updated is important to us, and we're happy we could work with you to find the best solution for shipping. Looking forward to assisting you again!
MAURIPRO Sailing Team
https://www.mauripro.com
Purchased items that needed to be…
Purchased items that needed to be special ordered. Was handled quickly and without any problems from the people at Mauri Pro. This is why they have been my first choice for many years now.
24 June 2025
Reply from MAURIPRO
Thanks for the awesome feedback!
We’re so glad to hear we could get your special order sorted quickly and without any issues. It’s great to know we’ve been your go-to for so many years. We’re here whenever you need us!
MAURIPRO Sailing Team
https://www.mauripro.com
Fast parts service
I was able to purchase replacement parts for my Facnor LS180 jib furler at 20% discount and they arrived quickly so that I could have my Oceanis 41 up and running for the 4th of July Weekend.
24 June 2025
Reply from MAURIPRO
Thank you for your review!
We’re so glad we could help you get the parts you needed quickly and at a great discount! That’s what we’re here for: keeping you on the water, hassle-free.
MAURIPRO Sailing Team
www.mauripro.com
Outstanding Service
The support from MauriPro’s Global Sales Team is outstanding. The items I ordered were special order. The team kept me informed throughout the process and worked with me when I hesitated. They continue to impress me with their follow up as I look for other hard to get items.
11 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your kind words!
We’re honored to have your trust. Our Global Sales Team takes pride in delivering outstanding service especially when it comes to special orders and hard-to-find items. We’re glad we could keep you informed and supported every step of the way. Looking forward to continuing to assist with your sailing needs!
MAURIPRO Sailing Team
www.mauripro.com
Service. Assistance. And follow up.
The service was excellent. The help in picking out exactly what I needed was really valuable. And then the follow up after they had shipped was really solid. Buying from Mauripro was a great experience.
26 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your wonderful feedback!
We’re so glad to hear that our team was able to assist you throughout the entire process from product selection to follow-up after shipping. We truly appreciate your trust and look forward to supporting your next sailing project.
MAURIPRO Sailing Team
www.mauripro.com
Rubbish
Rubbish, said they were in stock but then shipped from Seattle and took 10 days not the 5-7 days as originally advertised.
26 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your feedback.
We understand your frustration with the shipping timeline. While some items may ship from different fulfillment centers, including Seattle, we aim to provide accurate estimates at checkout and will continue to improve clarity on availability and delivery times. Your input helps us fine-tune that process.
MAURIPRO Sailing Team
www.mauripro.com
Gustavo was very knowledgeable
Gustavo was very knowledgeable, he researched multiple viable options for me and was incredibly patient!!
Great customer service by him, which, in many cases, is a lost art and skill set these days.
18 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your amazing feedback!
We’re thrilled to hear that Gustavo was able to assist you with knowledge, patience, and thorough research.We’ll be sure to pass your kind words along to him!
MAURIPRO Sailing Team
www.mauripro.com
Quick delivery and good customer service
4 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your review!
We’re happy to hear you received quick delivery and experienced great customer service. That’s exactly what we aim for every time. Looking forward to assisting you again soon!
MAURIPRO Sailing Team
www.mauripro.com
Arayeli
Arayeli - was great to work with and I was informed about the status of the order I placed. The shipment was well packaged, and exactly as described on the website.
Thank you.
9 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your thoughtful review!
We’re so glad to hear Arayeli provided a great experience and kept you well informed throughout your order. It’s also great to know everything arrived as expected and well packaged. We appreciate your trust and look forward to helping with your next sailing needs.
MAURIPRO Sailing Team
www.mauripro.com
I am dumb
I am dumb.
Ordered incorrect parts (twice).
Cristina B. was super helpful.
9 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your honesty—and your sense of humor!
We’ve all been there. Ordering the wrong parts happens more often than you'd think. We're glad Cristina B. was able to help you get things sorted out. That’s what we’re here for, to make sure you’re back on the water with exactly what you need.
MAURIPRO Sailing Team
www.mauripro.com
A great experience overall
Lots of parts, including rare ones. If not in the immediate stock - they tell you exactly when they will be (and it's soon). Fast international shipping. A great experience overall. Will definitely buy from them again.
9 June 2025
Unprompted review
Reply from MAURIPRO
Thank you for your great review!
We’re thrilled to hear you had such a positive experience. Clear communication and fast international shipping are key, and we’re glad it all came together for you. Looking forward to helping with your next order!
MAURIPRO Sailing Team
www.mauripro.com
Slow to process order
Received two 3/4” turnbuckles as described so no issue there. But they waited almost 2 weeks from when I ordered them to when they finally shipped them, which delayed getting my boat rigged and in the water. I think such common items as turnbuckles should be shipped within a day or two from when your credit card is charged.
28 May 2025
Reply from MAURIPRO
Thank you for your feedback
We’re glad to hear the turnbuckles arrived as described.We understand how important timing is—especially when it affects getting your boat in the water. Your point is well taken, and we’re actively working to ship our orders as fast as possible.
MAURIPRO Sailing Team
www.mauripro.com
Reply from MAURIPRO
Thank you for the kind words!
We’re happy to hear you found the website easy to use and that your order shipped promptly. We work hard to make the entire process smooth from start to finish. Looking forward to helping you with your next sailing project!
MAURIPRO Sailing Team
www.mauripro.com
Item I wanted at a good price
Item I wanted at a good price. Great service and quick shipping.
29 May 2025
Reply from MAURIPRO
Thank you for your review!
We’re glad you found exactly what you needed and at a great price. IWe're always here to support your sailing needs with speed and care.
MAURIPRO Sailing Team
www.mauripro.com
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