Maverick and Wolf Reviews 

66
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

In the past the Chiswick branch staff used to be very helpful and provided excellent service. The people now working there give the impression that customers are just a bother. They make no effort to... See more

Rated 1 out of 5 stars

Ordered 2 pairs of Chanel glasses back in October. Then sent me complete wrong items. Customer service agree to send collection and issue refund and she did send DHL/ issue refund after only 5 weeks o... See more

Company replied

Rated 5 out of 5 stars

Excellent professional personable service. Product range superb. I have found an optician at last that ticks all the boxes. Highly recommended.

Company replied

Rated 5 out of 5 stars

Fantastic service in store, always helpful. I’m actually out of Chiswick now but coming back there anytime I need new sunglasses! When order online, the items are shipped within 2 working days and nor... See more

Company details

  1. Health & Medical

Written by the company

With our headquarters in West London, Maverick and Wolf are an online designer eyewear store, specialising in a range of prescription glasses and sunglasses Our company has earned its reputation as a trusted retailer of luxury products with excellent customer service We have an extensive catalogue spanning over 30 different designer eyewear brands. By offering both traditional and more fashion-forward designs, our customers are able to find glasses and/or sunglasses that are perfect for them. We are proud to be partners with some of the most exclusive luxury brands in the world. Cartier, DITA, CHANEL, Jimmy Choo, Gucci and Tom Ford are just some of the designer brands we offer, and purchase all our stock directly from official suppliers and luxury independent brands. By working closely with official suppliers, we are just one of the very few Authorised Stockists of these brands.From varifocal to single vision, to anti scratch to blue light coating (for those who spend hours looking at their screens), Maverick and Wolf offer both prescription glasses and sunglasses, personalising lens coatings to ensure we tailor to your lifestyle needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(66)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service!

Fantastic service in store, always helpful. I’m actually out of Chiswick now but coming back there anytime I need new sunglasses! When order online, the items are shipped within 2 working days and normally with me next day, even though the websites states it takes 14 days (when you choose free delivery). Would recommend to anyone!

18 May 2021
Unprompted review
Rated 5 out of 5 stars

Extremely good service

Extremely good service - quick, efficient, and great value for a pair of Maui Jim sunglasses. Would highly recommend using Maverick & Wolf, and will definitely return for next pair of sunglasses

23 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent in every respect

Excellent in every respect. I knew what frames I wanted and they were able to find them very quickly. They gave expert advice throughout in terms of specific details, particularly regarding lenses.
Based on the results of their eye examination, I was referred to an ophthalmologist, who remarked on the thoroughness of M&W's examination and advised that such an examination was more than sufficient for the annual eye examination my eyes require.

All this with great value, exceptional efficiency and great courtesy as well.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Great products

My glasses were shipped quickly, arrived well packaged and I'm a very happy customer. It's the third time I've bought glasses from M&W and would recommend.

3 March 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Ordered 2 pairs of designer sunglasses as a gift for my partner. They arrived with 48 hours of my order. Excellent Customer service. Will definitely be ordering from them again.

31 December 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Service. Thanks to Mandeep.

I have had a great experience buying my Dita Sunglasses from Mavrick and wolf,
Thanks to Mandeep, who was very professional, prompt with responding to my emails and the best part is I received my sunglasses the next day, less than 24hrs of purchasing the item.

Thank you so much, i will definitely be buying more sunglasses from you.

Thank you Mandeep, have a great Festive Holiday and wishing all the best to Mavrick & Wolf for a better 2021.

16 December 2020
Unprompted review
Maverick and Wolf logo

Reply from Maverick and Wolf

Faraz,

Thank you and it was an absolute pleasure. All the best for the festive break and New Year!

Rated 5 out of 5 stars

Chanel Sunglasses

I have recently ordered some Chanel glasses which I was really pleased with. Impressive customer services made it so much easier! Will definitely be back

10 December 2020
Unprompted review
Rated 5 out of 5 stars

I’ve been to many online retailers to…

I’ve been to many online retailers to try and sort getting my glasses right. By far the best experience I’ve had, after care is great! Also they have a store in Chiswick which also provides a wonderful service! Highly recommend

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Was great service especially as my…

Was great service especially as my glasses were sold out for a good few months. Was kept continually informed and actually got offered a better nicer pair much earlier when they didn't have to do that.

Have told a few friends to use already and who have done!

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Dita Sunglasses

I ordered a pair of Dita Sunglasses. Very impressed with the service. Order arrived quickly and very happy with the glasses!

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from ordering to delivery

Excellent service, these guys are the best my family have been using them for Many years ordering our prescription glasses. I am always kept well informed from the beginning to end. The products and price are always great, I found some Chrome Hearts glasses on there they had in stock and received them next day. The quality of the frames are amazing and the authenticity is not questionable at all. I strongly recommend others to use their services.

10 December 2020
Unprompted review
Rated 1 out of 5 stars

Why wait for 12 days before your order…

Why wait for 12 days before your order can be shipped i this this is madness

2 November 2019
Unprompted review
Maverick and Wolf logo

Reply from Maverick and Wolf

Hi Js Bling, I tried reaching out via Trust Pilot. Unfortunately the item was out of stock with our suppliers hence the delayed shipping time. We have taken steps to speed up our processes and clearly display expected lead times. We can only apologize for the inconvenience at the time.
Kinds Regards Maverick & Wolf

Rated 5 out of 5 stars

Ive had two pairs of Cutler & Gross…

Ive had two pairs of Cutler & Gross glasses (one sunglasses / one Glasses) and Ive had great service from the Maverick&Wolf Chiswick branch, I originally went into Cutler & Gross in Knightsbridge and their prices were over the top - I found Maverick & Wolf after a Google search and immediately saved 75.00 on my first pair - service has been excellent and I think they deserve a good review for it. tomorrow I go in to buy my third pair......excellent!

21 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look