Mavis Tire - Norcross Reviews 12

J Brown, you have the best people. Informed at all steps, excellent work.

Manager was great. MECHANIC was 45 minutes late.

The visit was good in that the tire was repaired, but they didn't inflate the tire to the normal pressure.

Omo, David and Charles were professional, polite, and productive. They took care of my vehicle needs in less than one hour.
Thank you so much!

Went to have an oil change and needed tires. Tyrone was very professional and worked hard to order my tires. He was able to order them so that I could get them the same day. I appreciate the hard work of the staff as whole and the quality of their work and I will return.

Omoovie and the Mavis team were quick and easy to work with for getting my oil changes done to both of my cars today! Have been a repeat customer for years.

I love this location is always fast and the experience is awesome the staff is very nice and friendly truly recommend this location.

There is not a single place that I patronize regularly that doesn't have a bump in the road on occasions. This spot on Peachtree Industrial is a great shop. Everyone there everyone there is respectful knowledgeable courteous and hard-working and above all I have integrity and care about customer issues and not the bottom line. I highly recommend this place go ahead and ask for Scott or Tyrone they will take care of you.

I have come to this location since they were Kauffman Tire. As of 01/09/2023, they will no longer receive my business. I arrived Sunday at 2:07 p.m. & stated my concerns to the white female manager(Operator # 6452) who stated she was unable to see me that day, and to return first thing in the morning – no worries. Having had to put air in my tire twice now, I didn’t want to risk it going flat again overnight in the cold and now needing a tow, and since they refused service on Sunday, I left there and put roughly 45% of the Fix-A-Flat product inside the tire(I thought I used the entire can lol, this is an important detail)

I arrive minutes after they open (~ 8:10 a.m.) and I Am checking out and paying just after ~ 9:06 a.m. – this was the only good thing about the experience.

Follow me closely: (1)The tech shows me my tire with the rim still on it and points out the highlighted area in white where the puncture is (a nail); (2) A few minutes later, I Am called back again to see the inside of the tire/puncture (see attached) and I Am told they can have it repaired/patched and me completed in the next 10-15 minutes(I think awesome customer service, fast and swift, and as I expected a tire repair); (3) A few minutes later I Am brought the actual nail; (4) Then a few minutes later he comes back and asks me had I had the tire repaired before? I said no, this is the first time I had been back since I bought the tires new in Dec 2021(Mind you there was a completely different group of techs/manager, I wonder why they can’t seem to retain people, just a thought).

He then proceeds to feed me the BS, citing since Fix-A-Flat was used per their policy they are unable to patch/repair the tire. Perplexed, I state to them why I used it and that it had not set long as I just used it yesterday afternoon. They continue to say it was flammable, safety hazard, the acid will eat away at the tire, the patch wouldn’t seal when they light it, etcetera – basically buy a new tire or we can put a spare if you have one. Flustered, irritated, and annoyed, what was I to do? I briefly did a Google search which resulted in contradictory information regarding repairs and fix-a-flat, but because the nail was taken out, they refused to patch/repair it for a much lesser cost, I was forced into buying an unnecessary new tire when my old one could have been patched! Sad.

This “policy” is not rooted in scientific evidentiary data but rather a financial motive by design, faux pas. Mavis isn’t thinking about the customer, they are thinking about their bottom line. Nowhere is this policy referenced anywhere. Not to mention, if you were/are paying attention, the tech SEEN the inside of the tire prior to removing the nail and quoting me a repair. He didn’t seem green, so I’m pretty sure he has changed enough tires to recognize Fix-A-Flat when he see’s it and be aware of whatever the company “policy” was. I was told “never use Fix-A-Flat” basically like it was death to a tire which was a lie.

Now, I don’t know if one of the other guys in the back told him to do this, if it was the female manager, or if his politeness was a ruse – either way it’s not right what they did. I feel disgusted, cheated, and disrespected. I came here supporting local businesses however, I will now patronize another company as I have no trust or respect for Mavis. All it takes is one bad experience to lose a customer for life. Being slimy won’t get you very far, you will ALWAYS pay. My tire should have been cleaned and patched $18 - $36 dollars out the door, not nearly $180 dollars.

I consulted with over 5 different tire shops, and they all pretty much said the same thing – they are incompetent and/or lied to me to upsell me a tire I did not need. I even got written feedback online about this from other Tire shops. My husband who is no longer with us usually took care of this stuff, I feel taken advantage of because I Am a woman. If you make the money that comes to your business naturally, you will be in business forever; if you attempt to inflate the money that comes to your business, you won’t be in business for long…be careful how you treat people, you never know when you are in the presence of an Angel…

Reputation is everything. Khia said, don’t trust no n’ , don’t trust no CHRISTIAN!!

road hazard protection is just a front to charge you more. The prtection is worthless and the staff will fabricate story

Best place in town for a Tires Mechanic work even batteries love this location

Problem resolved