Mavis Tire - Ogechee Rd Reviews 9

I was on a long 3 day route trip when
I had my Tesla towed to the Mavis Ogeechee location from the highway as a result of a tire blowout. I was told with confidence that my tire would arrive the next day. I stayed overnight in a hotel and the following day waited all day for the promised tire to arrive. The staff kept telling me it was on the truck when it was not. I believe that they were fooled by the Mavis robot service.
I have since had my car towed to another dealer who has communication systems that don’t lie and do work. I would never trust a Mavis store to a committed order.
I gave them a $25 deposit that has yet to receive.

Professional, Knowledgeable and Timely. Customer Service was on full display. Please keep up.

I scheduled a brake check because my brakes were speaking for a month after I had the brake pads changed. I took it there and come to find out my brakes were installed incorrectly. The mechanic correct the issue and didn’t charge me for it. I am so grateful for the team at the Ogeechee Road location in Savannah, GA.
The young lady at the front told me it was very dangerous to drive my car around like that and it actually could have caught on fire because the brakes were installed tightly on the rotor.

Mavis Tire & Brakes #865
4385 Ogeechee Road
Savannah, GA, 31405

I am writing this letter regarding my most recent experience with Mavis Tire & Brakes. It is not often that I find myself writing to a corporation about a complaint, but this is inexcusable. The lack of customer care over the last 4 days is what I will be addressing. I made an appointment on Wednesday November 1st, to have my rear tire plugged. However, I was told that because the tire was a run flat that it couldn’t be repaired but needed to be replaced. I was then asked by one of 1 of 2 young ladies working that day if I would like to order a tire because the tire I needed was not in stock. I agreed to order the tire and made another appointment for Friday November 3rd, 3:00pm.
On Friday I arrived at Mavis for my tire replacement. The lady behind the counter told me that the truck would arrive that day at 5:30pm. Moreover, she told me I could wait, but I would be waiting for hours, and she would rather not have me waiting for so long. She also said that she would give me a call once the tire arrived later that day. At this point I had already taken off work to receive the service. I returned later that day at 5:25pm and was met by Dustin who stated that the tire truck comes at 6:00pm on Fridays at closing time. He went on to say that he was sorry for the inconvenience, saying he would give me a discount for my troubles suggesting I come back Saturday morning. I asked what time they opened on Saturday, and he said 8:00am. Agreeing to return on Saturday I wished him well and went back to work.
Saturday November 4th 8:30am. I arrive at the Mavis (3rd day). Walked up to the counter and was asked if I would be leaving my car and I said no I will be waiting. Dustin said, “well none of my technicians came to work today so it may be a while”. Now he received a call from another staff member who apparently went to pick up a technician from his home and was on the way to the shop. I breathed a sigh of relief knowing that someone was on the way to install tires. I waited over 4 hours for one tire to be installed on my vehicle. During this time both Dustin & the lady who told me to come back the other day at 5:30pm made & received several personal phone calls while telling customers they only had I technician working today come back either tomorrow or leave their vehicles to pick up later today (Not the customers fault you have no staff). While I sat there in the waiting area in amazement. Finally, after paying for my tire replacement with (no discount) for inconvenience. I ran some errands and went home frustrated. Saturday evening, I noticed a bulge in the replacement tire and damage from the installation of the new tire to my rim. After further examination the bulge was covered with rubber glue and visible wheel rim chipping damage (photos enclosed).
Sunday morning 11:00am November 4th (day 4) of inconvenience I went back to Mavis to point out the damage to my wheel and tire. Dustin looked at it while on the phone speaking to someone the entire time. The lack of unprofessionalism during this ordeal speaks to a lack of training, accountability, and hiring the right people for the job. However, Dustin did promise to call me later today and make things right by ordering a new tire & repairing the rim damage. He said this while still on the phone never hanging up to professionally address my overall 4 days of hell at Mavis.

I went in to get two tires on my car and I was quoted 300 and something dollars upon completion. I took the money out and put it on my card. I had my mother go to pick it up since I was running late for work. My card was charged over 407 dollars. When I called her she said something was added on that I approved. When I called, the front desk associate bri stated that her manager claimed to call me and stated I needed an alignment and I approved. I never got a call and never approved. The only call I got was from a lady stating my car was ready. Bri was so kind and helpful. I understand with the new tires I needed the alignment, I'm just glad I had extra money on that card. I was expecting one amount and it was more. I would have been super mad if my mother didn't bring any extra money and would had to walk back due to such a price difference. Again, bri was understanding and I appreciate her for helping my mother