Brought my car in for four wheel tire balance and rotation. scheduled appointment, arrived and was checked in, car serviced and given back to me within 30 minutes. excellent job! Store manager Arturo... See more
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Oscar is superhuman best mechanic Mavis has hands down!
Mavis's Manager Jimmy was very helpful with fixing conflicted schedule for the 4 tires i bought from Tirebuyer . com . I had very bad experience with NTB but Jimmy is emotionally intelligent who unde... See more
Quick service, great customer service, friendly service!
Company details
Written by the company
For more than 50 years, Mavis has been selling discount tires that are identical to tires sold elsewhere at higher prices. Mavis has the expertise and experience to provide our customers with their ideal tires and save them money in the process.
The Mavis Tire Difference:
Written by the company
- DISCOUNT TIRES AT CERTIFIED LOW PRICES
- Mavis Tire team’s tire buyers are negotiating hard with the manufacturers to bring low prices to their customers. The Mavis street team is on the ground, going from competitor to competitor, while the e-team is on-line checking the competition making sure that Mavis is at the bottom price level of the market place. When we think we have the right price, we CERTIFY it, then back it with our 30-day price guarantee.
- 30-DAY PRICE GUARANTEE
- If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%.
- ONLINE SHOPPING CONFIDENCE
- Buy your discount tires online at MavisTire.com 24/7. Get fast delivery, the full manufacturer’s warranty and no-hassle returns.
- NO-HASSLE RETURNS
- We will gladly accept the return or exchange of original-condition, uninstalled tires purchased from MavisTire.com and Mavis Discount Tire stores (excl. special order items) within 30 days of purchase.
- FREE SERVICES FOR MAVIS CUSTOMERS
- Mavis will be happy to perform any of these free checks on your vehicle: Brake Check, Suspension (shock or strut) Check, Front End Check, Battery Check, Exhaust Check.
- OVER 338 RETAIL LOCATIONS
- Our Stores offer quality automotive products and services from names you know. We offer quality shocks, struts, brakes, alignments and oil changes. Mavis also performs PA and New York State Inspections at select locations. Schedule your installation appointment online at one of our 338+ locations. You may also request any of our other automotive products and services, including quality shocks, struts, brakes, alignments and oil changes.
We Will Beat Any Price!
Think You've Seen A Lower Price?
If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. Just provide us with a verifiable price quote or current ad. Call us at 800-757-4291.
Contact info
564 Broadway, 1906, Saugus, MA, United States
- 7812475247
3.0
Average
7 reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
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If I could give zero stars
If I could give zero stars, I would.
In March 2025, I brought my 2016 Lincoln to Mavis in Saugus for what should have been a simple tire pressure sensor replacement. Instead, it turned into a costly and frustrating ordeal.
Before that visit, my car had no electrical issues and passed inspection without a problem. After Mavis worked on it, it failed state inspection and required $1,463 in repairs to fix what they broke.
Here’s what happened:
Mavis installed the wrong (non-OEM) sensors
A technician improperly accessed my car’s system, wiping key modules
My car developed new electrical issues, including TPMS failure and erratic interior lighting
I brought the car back three times in one weekend with no resolution
On my third visit, I spoke directly with the manager, Gino, who assured me it would be escalated. I followed up multiple times via voicemail, text, and email—and received no response.
I finally had to take the car to McGovern Ford, where certified technicians:
Confirmed the wrong sensors had been used
Diagnosed a non-responsive Remote Tire Module
Repaired and reprogrammed everything with OEM parts
Got the car roadworthy again
I’m now pursuing a formal complaint under Massachusetts General Law Chapter 93A, and I’ve notified the Attorney General’s Office.
This wasn’t just poor service—it was negligence, followed by a complete lack of accountability.
I gave Mavis every opportunity to make it right. They didn’t. I can’t recommend this location to anyone.
10 March 2025
Unprompted review
Reply from Mavis Tire - Saugus
Dear Guest, we want to sincerely apologize for your recent experience at one of our mavis locations and would like to connect with you. Please call our consumer solutions department at phone number 914-984-2500 opt 2. We certainly appreciate the opportunity to make this right with you.
Brought my car in for four wheel tire…
Brought my car in for four wheel tire balance and rotation. scheduled appointment, arrived and was checked in, car serviced and given back to me within 30 minutes. excellent job!
Store manager Arturo R. was very professional, friendly and made my short visit a good experience. will bring my car back for service in the future. Thank you !!
9 July 2024
Unprompted review
Oscar is superhuman best mechanic Mavis…
Oscar is superhuman best mechanic Mavis has hands down!
10 November 2022
Unprompted review
Mavis's Manager Jimmy was very helpful…
Mavis's Manager Jimmy was very helpful with fixing conflicted schedule for the 4 tires i bought from Tirebuyer . com . I had very bad experience with NTB but Jimmy is emotionally intelligent who understands customer situation effectively and promptly resolved.
21 June 2022
Unprompted review
Great customer service
9 November 2021
Bad service at every step of the process
Arrived at my 11:30 appointment at 11:25. Waited until after 12:00 for anyone to show up in the front of the store. The two people waiting in front of me were there even longer. One went because he was told on the phone they had a tire. When he got to the front of the line, they told him they weren't sure they had it and would not be able to tell him for another 90 minutes. The other was there to have botched service by them fixed. last, I was told it would be at least a two hour wait.
21 October 2021
Unprompted review
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