Mavis Tire - Scranton Reviews 6

Professional staff. Gets

Always prompt curteous service, no high pressure unnecessary sales attempts

Mavis is Scranton Pennsylvania off of Brick Ave is one the Best Tire shops is Scranton. I needed to find out why me&wifes car was loosing air in the right back tire. When i say the Quick response too help me with my problem was too level of professional i haven't seen since being back home In Savannah Georgia. I Highly Recommend That You Make a Trip Here when you need Service!!!!!!

I bought a brand new car (2022) that I picked up on Friday. On Sunday, I had to travel out of town to pick my daughter up. About an hour on the trip, I got a flat tire after driving over something very sharp. I called Triple A and they put on my spare. I drove to a Mavis that was a few miles away in Scranton, PA. Mavis told me that they could not replace one tire because they did not have it in stock. They also told me that it would be extremely unsafe for me to drive on a spare to get back home an hour away. Therefore, they told me that I needed to replace ALL FOUR TIRES on my brand new car that had only 88 miles on it. In addition, they linked the invoice to my old car (that had already been traded in), stating they were unable to input a new car into their system. Due to the fact that at this time I had my daughter with me, and the man telling me we wouldn't be safe driving on the spare AND that doing so would ruin my brand new car, I felt stranded and strongly pressured to buy four new tires. I spent almost $1000 after buying this brand new car two days previous. In addition, the man tried to get me to buy an extended warranty on these tires!! Which I did NOT. On Monday, I spoke to Toyota service and they told me I was completely duped. The spare tire said very clearly on the tire that I could drive it as long as I was going below 60 mph and that I could have most certainly driven an hour back home and figured out the situation the next day. The service person also told me that for them to say this would ruin my brand new car, with only 88 miles on it, was absolutely ludicrous. In addition, the fact that Mavis linked the work to my old car was also criminal in the sense that Toyota, nor Mavis, nor anyone, could ever do anything to help with an invoice that had completely inaccurate information about the car that was being serviced. He strongly suggested that I contact Mavis Headquarters and demand a reimbursement for three tires as there is no reason they should have told me I needed them. I called Mavis Headquarters on Monday, 6/27 and spoke to a woman who said the Regional Manager of the Scranton location would call me back that day. He didn't. I called back late that afternoon and was told again that he'd call me. He didn't. I called Tuesday morning, following up and saying I never got a call from the Regional Manager. She confirmed she got a hold of him, that he'd looked at my report and would be calling me that day to work things out. He didn't. Tuesday afternoon, my husband called to follow up. The woman said in addition to leaving another message with the Regional Manager, she would also contact his boss due to the lack of correspondence. No calls back from either person. On Wednesday 6/29, my husband called again and spoke to a different man. This one told us that the regional manager had left for the day but that he would DEFINITELY call me back first thing Thursday morning, 6/30. He did not call. My husband called again and was assured I would be getting a call right away. It's 11:30am on Thursday and I have received no call. Now it is obvious to me that they are blatantly ignoring and avoiding my complaint. This is absolutely unacceptable, unprofessional, and questionable behavior. UPDATE--No call Thursday, no call Friday. My husband had to angrily call for a 10th time where he finally connected with the regional manager, who was abrupt and dismissive. After demanding that he finally call me, he did. He was abrupt, did not listen to the issue, placed blame and was unwilling to come to any sort of compromise or agreement to resolve the issue. I will never go to Mavis again and will be cancelling the credit card I had to open for four new tires. This was a completely outrageous experience.