Maxaroma.com Reviews 

Great Unisex perfume

Fast delivery

Authentic products fast shipping

Yes. Great price,and was delivered promptly

Amazing store

Amazing product, swift shipping and the best!

I have made many purchases so far. Maxaroma has been very diligent and responsible with shipping, which is why I give it an A+, but where they have failed me is in the gift every two months for the gold membership.

I ordered a fragrance sold as brand new, but it arrived in completely unacceptable condition. The bottle had deep scuffs, heavy paint peeling and chipping along the shoulder and collar, and the atomizer spray head was detached inside the box. These were clear signs of prior wear and degraded stock, not transit damage.
I contacted customer service immediately on delivery day with photos and video. Maxaroma authorized a return and explicitly promised me in writing: "We will ensure that the replacement is sent in good condition."
My return was delivered back to their warehouse, where they held it for six days. Instead of reserving a replacement as promised, they allowed remaining stock to sell out and then quietly issued a unilateral refund.
When I asked support why my promised replacement was not allocated, they claimed their policy prevents reserving stock for damaged returns. Their "remedies" were an insulting 5% discount code, falsely insisting the bottle wear occurred in transit, and attempting to sell me an unboxed tester of a completely different formulation for $205.
Between shipping degraded inventory as new, breaking written commitments, and trying to upsell testers instead of fulfilling orders, this was an exceptionally poor customer experience. Shop elsewhere!

The worst experience. They are not competitive, their website is set up to be deceptive and difficult to parse. IMO they are dishonest swindlers. Never again!

My experience was great at Maxaroma in SoHo, NY
Thanks to Mr Mathew , Ms Etta and Mr Ricardo for the experience and for sharing your time with me 😊😊

They sent me a $200 empty bottle of perfume and are refusing to refund me.

This store tries to portray itself as a luxury fragrance shop, when in reality their customer service is worse than some discount stores. You better hope nothing goes wrong with your order/package, because when it does, you will be on your own and their customer service won't do anything to make things right. I certainly won't give them any more of my business, because for the service I get from them, I may as well shop at other discounters with significantly better prices.

recieved a fake parfume, it has nothing in common with the original scence. Filed for a return the same minuite. They have very difficult/complicated "return rules". waiting for the respond; however, ready to dispute the paynment with my bank......very bad experience

Ok so im not saying this is a bad company. And I know nobody will probably even believe me. But I recently received a fake Dior Sauvage Elixir from the trusted Maxaroma. And I don't even know how this could've happen. But its their response to the matter is what I dont like. Act as if this thing could NEVER happen with them. Taking the approach of "yeah ok, we here you, but that didn't come from us". But who am I? Im just one customer. My business wont make or break them so, guess I have to eat this one. Just be careful guys, thats all im saying.

This has been an eye opening experience for me. I didn’t even know there could be that many scents but it’s how you make the scent, the scent doesn’t make you and thanks to Matthew and Etta I realized that they were great help and had the best conversation with them honestly can’t wait too see the company grow and the them.

Purchased 2 hard to find bottles of cologne that were in stock, then 2 days later my order was suddenly cancelled with no explanation. After contacting support, I was told "the last bottle broke." So apparently they decided to cancel the order for both bottles without telling me, and now the product is out of stock (seems like they sold the other bottle from my order?). I tried to see if I could put in a backorder, or if I could buy the other unbroken bottle, but customer support basically doesn't directly respond to the questions and just says "we hope we do better next time"

I had a terrible experience with this company. My order was never delivered and is clearly lost—the tracking number stopped updating—yet all I received in response were generic, automated messages with no real help or accountability.

Instead of resolving the issue, they keep deflecting and asking me to wait (another) 48h that doesn’t make sense given the situation. As a customer, it’s extremely frustrating to have to chase a company just to get a basic resolution.

At this point, I’ve had to request a full refund because the product never arrived. The lack of proper customer service and ownership is completely unacceptable.

Would not recommend—save yourself the hassle and shop elsewhere.

Was just informed that normal shipping is 12 days....my package has been going back and forth from Maspeth to Jersey. Definately a red flag. UPS says that its lost and its not in transit. I paid extra for the insurance too. So much for a valentines day present. Maxaroma wont do anything for 12 days....done shopping with them. NOW you reply? 7 months later? Never using Maxaroma again.