I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
- #18 of 39 best companies in Energy supplier
- #14 of 29 best companies in Electric utility company
- #21 of 30 best companies in Gas company
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m not happy at all one of the worst…
I’m not happy at all one of the worst electric company I ever had
20 March 2026
Reply from Maxen Power
Hi,
I am so sorry we let you down here. It hurts to read this because we really do try our best to make sure every customer feels supported.
I completely understand why this is frustrating, and I am sorry that you have to wait. I have personally looked into things for you, and right now, we are just in the middle of validating your documents. As a responsible energy provider, we operate within the industry standards. As soon as the validation is through, we will get everything moving to the next step immediately.
Should you wish to talk to someone directly, you can reach out to our team manager, Usman, on 0207 9303030, and he will be glad to assist you.
Best regards,
Team @ Maxen
Amazing customer service professional…
Amazing customer service professional know haw to handle issues and resolved it quickly,
27 March 2026
Unprompted review
Reply from Maxen Power
Hi,
That is what we are here for. It is a huge relief when you pick up the phone, and the person on the other end actually knows their stuff and can just handle it. Great to know you are happy with how we looked after you.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Reviewer,
I am sorry you felt the need to leave a negative review. I have personally checked our system to see what concerns you have, but everything looks clear on our side, so I am clearly missing part of the story. I want to make sure we fix this, so I am having your account manager contact you directly.
If you wish to reach out directly, you can reach us on 0207 9303030. Just ask for Samuel, the team manager here, and he will make sure you are looked after.
Best regards,
Ansel
STAY AWAY FROM THIS COMPANY DO NOT SIGN…
STAY AWAY FROM THIS COMPANY DO NOT SIGN ANY CONTRACTS WITH THEM
YOU WILL 100% REGRET IT AFTER 2 MONTHS
Reply to review: You forced me to pay a bill which was not in my name you threatened me with disconnecting our gas & electric if we didn’t pay
You made it hell to switch the bills into our name even after sending you every document you requested.
27 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I am genuinely sorry you have had a bad experience. I had a look through our records to try and pinpoint the problem, but everything looks clear on this side, which obviously doesn't match up with how you feel. I want to get to the bottom of this, so I am having your account manager reach out to you directly to hear what’s gone on and make it right.
If you wish to speak to someone directly, you can reach out to us on 0207 9303030, and as for our team manager, Soka. He will be pleased to help you.
Best regards,
Ansel
Reply from Maxen Power
Dear Sumaira,
That is exactly what we like to hear. We are glad that you received the level of service that we strive to achieve. We are here whenever you need us!
Best regards,
Team @ Maxen
Good service with cheap price for small…
Good service with cheap price for small business
27 March 2026
Unprompted review
Reply from Maxen Power
Dear Dhaval Patel,
Glad we could help out. Dealing with the essentials should not be a headache, so it is great to know you are finding the service reliable. Positive feedback like yours always keep us energised, and we are grateful.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Thao Dang,
We appreciate the positive feedback! It is always good to hear when we are getting it right and providing the kind of service you expect. We are always here to help whenever you need.
Best regards,
Team @ Maxen
Your customer service is absolutely…
Your customer service is absolutely atrocious. If not paid within the day you threaten to cu
t it of . It is not only a business it is all residential . I would never recommend anyone the charges are extortionate. FIRST & LAST LEIGH
27 March 2026
Reply from Maxen Power
Dear Reviewer,
The level of service you received that led to this frustration really makes me feel sad, as reliable service is our promise. Please know that I will be looking into this personally and getting your concerns addressed. I would like to add that this issue arose due to your account’s financials not being updated, and I am really sorry that you feel this way because of that. Please be assured that your concern has been raised with the relevant department, and they will be getting in touch with you.
If you wish to talk to someone directly, you can talk to our Team Manager, Sadia, on 0207 9303030. She will surely make it her priority to address any concerns that you have.
Best regards,
Ansel
Real human beings every time I call
Real human beings every time I call. Very helpful.
27 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Really pleased you have found us helpful. We know how frustrating it is to get stuck in a loop with a machine, so we’ll always make sure there’s a real person ready to pick up the phone and address our customers.
Best regards,
Team @ Maxen
Service acceptable
27 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Glad to hear everything was good for you. We aim to keep things as straightforward and reliable as possible here, so it makes us happy to know we are hitting the mark.
Best regards,
Team @ Maxen
very horrible service and nasty workers
19 March 2026
Reply from Maxen Power
Hi,
I am deeply sorry that you felt the need to leave a negative review. As a responsible energy provider, we always strive to provide the best level of service. As soon as we received your review, I conducted an internal investigation. I really want to make this right for you, but in our records, we can not see any outstanding concerns in your time with us. However, I am still very much dedicated to addressing your concerns that you may have, so please reach out to us at 0207 9303030. I will ensure all your concerns are looked after, and you are satisfied.
Best regards,
Ansel
The worst energy provider cheating customers
Absolutely terrible, the worst energy provider I have been with. Terrible customer service, high prices, cheating customers. Search them on google and you’ll find all the complaints and investigations against them.
19 March 2026
Reply from Maxen Power
Hi,
I apologise, we definitely did not get this right. It is exhausting when things do not go smoothly, but I will make this right for you. We always want our customers to be happy, so please give us a chance to make this right. This happened due to your account's financials not being updated, and i am really sorry for that. Please reach out to our support team at 0207 9303030, and I will make sure you receive the support that you will be satisfied with.
Best regards,
Ansel
Reply from Maxen Power
Dear Ali Cakir,
Service should always be this straightforward. It makes a massive difference when the person on the other end of the phone genuinely cares about getting things sorted for you, and that is what we strive to provide at Maxen Power. We are always here to help whenever you need us.
Best regards,
Team @ Maxen
ARSALAN was very helpful and everything…
ARSALAN was very helpful and everything got sorted rapidly and smoothly
11/10 experience
25 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
Giving us an 11/10 really makes our day! Our team is dedicated to providing the best level of service, and thank you for your thoughtful feedback.
Best regards,
Team @ Maxen
The customers service was Very good
The customers service was Very good, the pepul are very kind
26 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
It really takes the stress out of things when you are dealing with representatives who actually care. We try to keep the team as friendly and helpful as possible, so it is great to know you felt well looked after.
Best regards,
Team @ Maxen
Maxen Power have a stupid system.
Maxen Power have a stupid system.
On the 10th of March I received an estimated bill dated 4th of March of £566 which was more than 50% higher than normal usage
,so on the 11th I sent my own reading along with photographic evidence. £566 was deducted from my account on March 18th. I then received an email that revised bill amount of £261 would be deducted from my bank. So they have taken a total of £828.18 from my bank account leaving me with a credit balance £567 which they will hold against future bills. This is money I could use with having in my bank account. In my view they should have used the amount of the new estimated Bill and deducted that money from the already accumulated balance and not added a further £261. The Lady from their team that I spoke to today understood the situation and was very pleasent, but the Guy I spoke to on the 23rd couldn't grasp the situation and even hung up the phone on me leaving me feeling extremely agitated. Now I get the feeling that the company is putting undue pressure on the Lady I spoke to today to change my feedback.
26 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
I completely see why you are frustrated and want to apologise. This is definitely not what we strive to achieve, and I am sorry. I will get on top of this right away to make sure all your concerns are addressed as quickly as possible. Our relevant department will also be getting in touch with you shortly. Please give us a chance to make this right for you, as we will.
However, if you are still not satisfied, you may feel free to email us at escalations@maxenpower.com so we may discuss this further. Your satisfaction is what we want.
Best regards,
Team @ Maxen
Help full
The adviser answer my querry very well, very polite and helpful
26 March 2026
Unprompted review
Reply from Maxen Power
Dear Stephen Spilsted,
Thank you for your positive review. There is nothing better than a straightforward, polite conversation that actually gets your questions answered without the runaround. This is what we want to reflect in our service, and we are glad you got it.
Best regards,
Team @ Maxen
not responding to queries and closing…
not responding to queries and closing tickets extremely bad experience would strongly recommend to avoid this supplier at all costs
25 March 2026
Reply from Maxen Power
Dear Reviewer,
I am really sorry to hear about your experience. As soon as we received your review, I investigated your concerns to assist you further. It only came to this point due to your account's financials not being updated, and I understand your frustration. I would like to assure you that there was no delay in any processes from our side and that we are willing to assist you even further. I have already raised your concern to the relevant department, and they will be getting in touch with you.
Should you wish to talk to someone directly, you can contact our Team Lead, Samuel, on 0207 9303030, and he will assist you accordingly. We appreciate your patience and would like a chance to address any concerns that you might have.
Best regards,
Ansel
Very helpful maxpouar help me out…
Very helpful maxpouar help me out resolving the issue
25 March 2026
Unprompted review
Reply from Maxen Power
Dear Sakira Begum,
Good to know that all your concerns have been addressed. We try to make sure things are handled as quickly as possible so you can get back to running your business smoothly. We are always here to help.
Best regards,
Team @ Maxen
very polite gentlemen
very polite gentlemen. he collect all invoices I needed
25 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
It is always a relief when you get someone who actually listens and gets the job done efficiently. It makes us happy to know our support representative was able to help you and was professional.
Best regards,
Team @ Maxen
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