maxer.com Reviews 

418
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that inquiries and complex technical issues are consistently answered promptly, thoughtfully, and thoroughly without ever requiring frustrating follow-up questions or unnecessary clarifications. Reviewers emphasize that staff members are incredibly helpful, highly professional, and readily accessible whenever technical assistance is required for their websites. People deeply appreciate the genuine technical expertise and efficient problem-solving capabilities provided by the team during every single interaction. Consumers consistently praise the highly reliable servers, straightforward processes, and smooth overall service that make managing multiple domains and hosting packages entirely effortless.

What people talk about most

Service

People report positive experiences with service, consistently praising the outstanding, prompt, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

Clients share satisfaction on staff, highlighting a professional team that provides prompt, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting instant or prompt replies that sort out... See more

Website

Users describe ambiguous interactions with website features, expressing satisfaction with hosting performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstandi... See more

Rated 5 out of 5 stars

I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpfu... See more

Rated 5 out of 5 stars

Many Web service providers simply see their clients as Cash Cows that need to be Milked on a regular basis... but thankfully this is NOT the case with clients of Maxer.com I have been a Ver... See more

Company replied

Rated 5 out of 5 stars

I am a happy customer for some years now. Always responsive, always supportive. Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the... See more


Company details

  1. Web hosting company

Written by the company

Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(418)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars constantly

I have been with Maxer for the last few years. They are excellent. I've never dealt with a company who are so fast, efficient and helpful. Highly recommended.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

First class responce.

Very quick response to my enquiry.
The problem was diagnosed and rectified in super quick time with an added bonus of ensuring that the problem would not recur.
Absolutely first class service.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Migration from another host

They handled the migration of my website from another host. This went very smoothly with no problems. The information provided made it very easy to sort out Filezilla, for FTP, and my email accounts.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Support Team

I had an issue that was driving me mad for months, but I was too stubborn to ask for help. When I finally reached out, these guys went above and beyond to help me find the solution within a day.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Very professional support

Any time i have the smallest issue i cannot resolve , I use the chat or I open a ticket. The staff is quick to respond and so far I always had every issue resloved in a very timely manner. A special mention to Peter who is always extremely helpful in chat sessions and goes the extra mile every time!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I've been a customer for about 23 years. The service has always been excellent and prompt. The team have resolved issues over the years and always been very helpful and supportive. In addition the reliability and steadfastness of the service has been reassuring to put my trust in.

8 February 2025
Unprompted review
Rated 4 out of 5 stars

Prompt replies

Prompt replies, helpful customer service.
The only reason of 4 stars as they started the transfer without discussing and giving the option which records we would like to keep causing A minimal disruption.
Othewise I am happy.

26 January 2025
Unprompted review
maxer.com logo

Reply from maxer.com

Tamas,
Thank you for taking the time to share your experience. Our team assisted with the DNS switchover via live chat, and expedited the process due to the urgency of the situation, as the old service was closing.

During our initial contact, we were provided with a copy of the DNS records, which we used during the setup. However, we were unaware of a new DKIM record added the day before the migration, which led to a brief technical issue. I apologise for any inconvenience this caused, and I'm glad our technicians were able to resolve the issue promptly via live chat.

Rated 5 out of 5 stars

pretty slick

Never had a problem with these guys, support team are quick to respond. My go-to for .ie and .co.uk domains

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Recent Hosting

Just recently had both my websites hosted by Maxer. Their support service has been fantastic in dealing with a few issues relating to site migration. Everything now working fine. Thank you Maxer team.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, helpful and spot-on support!

Thank you again for your detailed and helpful suggestions on improving my site's security today. It’s reassuring to be able to consult the Maxer support team at any time, who consistently provide efficient and timely advice. Highly recommended!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

David made this an amazing experience

David made this an amazing experience, came with a group of 6 for a birthday celebration. Had a great time, effective communication and amazing clues. Would recommend and will come again !!!

14 December 2024
Unprompted review
maxer.com logo

Reply from maxer.com

Hi there,
Thanks for the glowing review! We're thrilled to hear you had such a magical experience - although we're pretty sure we don't offer birthday parties, clues, or tricks up our sleeves (unless you count solving IT problems).
It sounds like David truly worked his magic, but just to clarify, we're a web hosting business. If you ever need some tech wizardry instead, we'd be happy to help!
Have a great day, and enjoy your next magical adventure!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look