Maxmattress Reviews 

118
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Absolute con do not buy. Should be 0 stars. Delivery said a couple of days and it took a couple of weeks. Mattress developed huge dips after a few days and so have returned. Have been waiting n... See more

Rated 5 out of 5 stars

A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I... See more

Rated 4 out of 5 stars

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... See more

Rated 5 out of 5 stars

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take... See more

Company details

  1. Mattress Shop
  2. Bed shop

Written by the company

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Contact info

3.9

Great

TrustScore 4 out of 5

118 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(118)

21 reviews in the last 12 months

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Rated 4 out of 5 stars

Will not respond to emails - UPDATED

They have now responded and have been very helpful with a resolution.

I pre-ordered a mattress for mid-July 2024 as it states on the website. I received a text confirmation with a 4-6weeks lead time. Currently using an old mattress and wondering when exactly it will be delivered. I submitted a contact form and emailed three times in the last two weeks and have had no response, wondering if the pre-order was a scam and they have taken over £300 of my money...

28 June 2024
Unprompted review
Maxmattress logo

Reply from Maxmattress

Dear Helen,

Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and the lack of communication regarding your pre-ordered Max Mattress. We understand how frustrating this situation must be, especially while you're still using your old mattress.

Our team has reviewed your case, and we have reached out to you directly to discuss the matter. We are currently awaiting your update on how you would like to proceed. Please be assured that your pre-order is not a scam, and we are committed to resolving this issue promptly.

In the meantime, if you have any further questions or require immediate assistance, feel free to contact us atsales@maxmattress.co.uk or respond directly to this message. We value your patience and trust in our brand, and we are dedicated to ensuring your satisfaction.

Warm regards,

Customer Service Team
Max Mattress

Rated 5 out of 5 stars

We recently upgraded to the Max Hybrid…

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take the plunge. The difference was noticeable from the first night—firm yet cushiony, it conforms beautifully to our bodies without causing any disturbance when one of us turns over. The breathability of the mattress is impressive too, keeping us cool throughout the night. Ordering was straightforward, and the mattress arrived right on schedule, neatly packaged. Truly, the Max has redefined comfort for us.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Game changer

I've been looking for a mattress that's good enough for my back for years and this one has been a game changer. Worth every penny

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Ridiculously good mattress

Ridiculously good mattress. Sometimes you just need your mattress to hit the spot, slap bang in the middle of the Venn diagram of comfort, firmness, durability. When you wake up 9 hours later and it feels like 5 mins ago you got your head down. Yep, it’s that mattress.

But seriously, really happy

21 April 2024
Unprompted review
Rated 5 out of 5 stars

I had one of the best sleeps of my life…

I had one of the best sleeps of my life on this mattress. I felt as though I was sleeping at a luxury hotel. I usually wake up during the night, but managed to sleep through the entire night without tossing and turning. Highly recommend

21 April 2024
Unprompted review
Rated 5 out of 5 stars

Had struggled for years with bad sleep, until now

Had struggled for years with bad sleep. Always thought it was just day to day stress or general insomnia.. that was until I tried this mattress. Literally a game changer, I’ve not had a bad sleep since it arrived.. coincidence? I’m not sure. It gets my votes! Love it!!!

20 April 2024
Unprompted review
Rated 5 out of 5 stars

No regrets

After endless searching in need of a better nights sleep and something with fast delivery to accommodate a house move I cannot recommend this enough!

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievably comfortable mattress

Unbelievably comfortable mattress, and has great support for my back. The best thing about this mattress is that it has the comfort of a memory foam but is much, much cooler. Would definitely recommend.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Cherry on top

The extra comfort I didn’t know I needed! Would recommend to anyone who needs that extra comfort and support for a brilliant nights sleep! No hassle quick delivery! Up to the 6th floor flat

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Top quality product

My nights sleep have been so much better after purchasing this mattress. The comfort is better than anything I’ve had before and the whole process form ordering to delivery was so easy and quick.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend!
Mattress arrived quickly and it has been fantastic ever since - so much more support than my previous mattress and a great nights sleep.

20 April 2024
Unprompted review

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